See all properties

Canopy by Hilton Cancun La Isla

Choose dates to view prices

Photo gallery for Canopy by Hilton Cancun La Isla

Two people seated at a table with a view of a Ferris wheel and the ocean. - Canopy by Hilton Cancun La Isla (Cancun)
A swimming pool with a Ferris wheel in the background. - Canopy by Hilton Cancun La Isla (Cancun)
A hotel room with two beds, a desk, a chair, a TV, and a view of the sunset over the water. - Canopy by Hilton Cancun La Isla (Cancun)
Restaurant - Canopy by Hilton Cancun La Isla (Cancun)
A modern lounge area with sofas, a patterned rug, and a wall of decorative shelves. - Canopy by Hilton Cancun La Isla (Cancun)
Luxury
4.5 star property
9.0

Wonderful

Luxury hotel near La Isla Shopping Mall

Located close to Aquaworld and Tortuga Beach, Canopy by Hilton Cancun La Isla provides a poolside bar, a rooftop terrace, and a shopping mall on site. Treat yourself to spa services, such as a deep-tissue massage or a body treatment. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and kids' meals. In addition to a coffee shop/cafe and a library, guests can connect to free in-room WiFi.

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Panoramic Suite, 1 King Bed, Corner (Panoramic View)

Room

Panoramic Suite, 1 King Bed, Corner (Panoramic View)

  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Bay View (Sunset Bay View)

A modern hotel room with a large bed, a desk, a chair, a sofa, a TV, and a view of the sunset over the water.

Room, 1 King Bed, Bay View (Sunset Bay View)

8.8 out of 10
Excellent
(13 reviews)
  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bay View (Nichupte Bay View)

A modern hotel room with a large bed, a seating area with a view, and a patterned wall.

Suite, 1 King Bed, Bay View (Nichupte Bay View)

  • Ocean view
  • 94 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (La Isla)

A hotel room with two beds, a desk, a chair, a TV, and a bathroom visible through an open door.

Room, 2 Queen Beds (La Isla)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Bay View

A hotel room with two beds, a desk, a chair, a TV, and a view of the sunset over the water.

Room, 2 Queen Beds, Bay View

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Sunrise View)

A hotel room with two beds, a large window with a view of the ocean, and a decorative wall with a leaf pattern.

Room, 2 Queen Beds (Sunrise View)

9.4 out of 10
Exceptional
(19 reviews)
  • Ocean view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Sunrise View)

A modern hotel room with a bed, desk, chair, and a TV on the wall.

Room, 1 King Bed (Sunrise View)

9.2 out of 10
Wonderful
(14 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (La Isla Room)

A modern hotel room with a large bed, a sofa, a desk with a computer, and a view of the city through the window.

Room, 1 King Bed (La Isla Room)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

A modern hotel room with a large bed, a desk, and a view of the city.

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Sunrise View)

A hotel room with two beds, a large window with a view of the ocean, and a decorative wall with a leaf pattern.

Premium Room, 2 Queen Beds (Sunrise View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Sunset View)

A hotel room with two beds, a desk, a chair, a TV, and a view of the sunset over the water.

Premium Room, 2 Queen Beds (Sunset View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Sunset View)

A hotel room with a large bed, a desk, a chair, a TV, and a view of the sunset over the water.

Premium Room, 1 King Bed (Sunset View)

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located on the waterfront, Canopy by Hilton Cancun La Isla is in Zona Hotelera neighborhood and is connected to a shopping center. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tortuga Beach and Delfines Beach. La Isla Shopping Mall and El Rey Archaeological Zone are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Cancun travel guide
Map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500

What's nearby

  • A canal with a Ferris wheel in the background, surrounded by shops and restaurants.
    La Isla Shopping Mall
    1 min walk - 0.0 miles
  • The exterior of the Interactive Aquarium Cancun, featuring a blue facade, a Mexican & Seafood restaurant, and a Market Place.
    Cancun Interactive Aquarium
    2 min walk - 0.1 miles
  • A marina with a yacht docked at the pier, surrounded by palm trees and buildings.
    Isla Dorada
    3 min walk - 0.2 miles
  • A beach with thatched umbrellas, palm trees, and a flag on the shore.
    Hotel Zone Beaches
    10 min walk - 0.5 miles
  • Kukulcan Plaza Shopping Mall
    11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN)
    20 min drive

Restaurants

  • Park Royal Cancun
    5 min walk
  • Capuchino Bar
    6 min walk
  • Starbucks
    4 min walk
  • El Fish Fritanga
    7 min walk
  • Don Julio Restaurant
    8 min walk

Similar properties

An aerial view of a resort with multiple swimming pools, a beach area, and a beachfront promenade.
The Westin Cancun Resort & Spa
Zona Hotelera
  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 3,369 reviews
The Westin Cancun Resort & Spa
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free valet parking on site
  • Self parking on site (USD 8 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 31 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Azulinda Cafe & Bar
  • Wander Rooftop

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms

Outdoors

  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Body treatments
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Built in 2020
  • Communal living room
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 31 per person
  • Self parking fee: USD 8 per day
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 005-007-001188/2025

We should mention

Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Canopy by Hilton Cancun La Isla have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–11:00 PM.

Is Canopy by Hilton Cancun La Isla pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is free at this property.

What time is check-in at Canopy by Hilton Cancun La Isla?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Canopy by Hilton Cancun La Isla?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Canopy by Hilton Cancun La Isla located?

Located in Zona Hotelera, this luxury hotel is 0.1 mi (0.2 km) from La Isla Shopping Mall and within 3 mi (5 km) of Aquaworld and Iberostar Cancun Golf Course. El Rey Archaeological Zone and Tortuga Beach are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Canopy by Hilton Cancun La Isla Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 557 out of 808 reviews
Rating 8 - Good. 139 out of 808 reviews
Rating 6 - Okay. 51 out of 808 reviews
Rating 4 - Poor. 27 out of 808 reviews
Rating 2 - Terrible. 34 out of 808 reviews

Reviews

Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Staff was awesome , hotel was great!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and nice pool, got upgraded for free courtesy of the company
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was extremely prompt and friendly.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and the service was excellent.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. Great location,clean and updated. Met our needs for a 1 night transfer stay. Very quiet rooms.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and super friendly staff
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, very friendly staff who are accommodating. Would stay again!
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. I was able to have a massage and go to the pool. As a solo traveler it made it easier to go shopping and to the pool without going outside the resort
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place stayed for one night have no complaints. Food was great, location was great.
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to shopping and dining options
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
nice place to relax
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to La Isla shopping center and the ferris wheel. Incredible views from the roof. Staff was super friendly & helpful. Baggage storage was very useful amenity.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the Mall loved the roof top pool and bar and staff was very friendly
Stayed 5 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great last minute stay, great roof top pool and gym. The breakfast was pretty good also!
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
clean room
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Fun place. The shopping was great and the rooftop bar was fabulous.
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for a bus tour
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Disliked: Cleanliness, amenities
Just a regular location, nothing too special about it. Beach is a 10min walk but the mall is literally next door. Cleanliness is bad, had to ask the hotel folks to come up and clean it again. The pool on the roof is amazing but expect loud music and alot of crowd on good days. Food at the Azulinda restaurant is fantastic!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Great view and service was great by the pool bartender and Feli the server
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The hotel is in good location, the room is clean and comfortable, the staff are very friendly and nice, the WiFi is high speed.but there is one thing isn't good,the smoke detector was suddenly made so loud after midnight to woke us up, the repairman helped us to resolve the problem,but we need to take a long time to asleep again.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This is one of the best location I’ve ever stayed - right in the middle and close to everything. Whole crew is great, hardworking and always willing to help.
Stayed 8 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the mall. Affordable prices.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

The room was very clean and service of the staff was exemplary. Jonathan brought our luggage up to our room and was so attentive throughout our stay here and even took it upon himself to make dinner reservations for us at the Macao Casino next door!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient. It was great and love the location
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay here. The entire place was immaculate & had a great ambiance. Rooms were clean and comfortable & the pool area was absolutely gorgeous. Loved that they had live saxophone
Stayed 2 nights in Sep 2024