Casa Balam Cancun

Escape to an oasis near Las Palapas Park where you can unwind by the pool or explore shopping paradise at La Isla Mall.

Choose dates to view prices

A modern outdoor pool area with a covered seating area and lounge chairs. - Casa Balam Cancun (Cancun)

A beach with clear skies, waves, and people swimming and walking along the shore. - Casa Balam Cancun (Cancun)

A digital display on a door, listing various streaming services like YouTube, Spotify, and Netflix. - Casa Balam Cancun (Cancun)

A hotel room with two beds, a desk, and a view of the pool. - Casa Balam Cancun (Cancun)

A modern outdoor lounge area with blue sun loungers, a wooden deck, and a white wall with green planters. - Casa Balam Cancun (Cancun)

Overview
Rooms
Location
Policies

In the heart of Cancun, Casa Balam Cancun offers a serene retreat with a garden and laundry facilities. Relax on the terrace, take a dip in the outdoor pool, or plan your day with free in-room WiFi and tour/ticket assistance – all just steps from La Isla Shopping Mall.

Popular amenities

Pool
Free WiFi
Air conditioning
Parking available
Laundry

Room options

Check availability for these dates

Tonight

Aug 10 - Aug 11

Tomorrow

Aug 11 - Aug 12

All rooms

1 bed

2 beds

Showing 19 of 19 rooms

A hotel room with a bed, a nightstand, a microwave, a coffee maker, and a tiled backsplash.

Estudio 5

25 sq m
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A neatly made bed with white and navy blue bedding, a beige throw blanket, and a nightstand with a small plant.

Estudio 7

1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A hotel room with a bed, a desk, a chair, a small potted plant, and a painting on the wall.

Estudio 3

25 sq m
1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

A bedroom with a large bed, a nightstand, a small table with a plant, and a kitchen area with dark cabinets and a microwave.

Estudio 8

25 sq m
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A hotel room with a bed, a painting, a kitchen area with cabinets and a microwave.

Estudio 12

25 sq m
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A modern bedroom with a large bed, a nightstand, a painting, and a kitchenette in the background.

Estudio 13

25 sq m
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A hotel room with a bed, a desk with a chair, an air conditioning unit, and a painting on the wall.

Estudio 10

25 sq m
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A hotel room with two beds, a desk, and a view of the pool.

Estudio 14

45 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

A hotel room with two beds, a desk, a chair, and a window with a view of buildings.

Estudio 15

45 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

A hotel room with two beds, a kitchenette, and a tiled floor.

Estudio 11

45 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

A modern bedroom with a large bed, a small bedside table, a nightstand, and a kitchen area with dark cabinets and a tiled backsplash.

Estudio 9

24 sq m
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A hotel room with a bed, a desk, a chair, a small table with a plant, and a kitchenette.

Estudio 6

25 sq m
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A hotel room with a bed, a dark headboard, a microwave, and a coffee maker on the counter.

Estudio 4

25 sq m
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A modern bedroom with a large bed, a small bedside table, and a built-in kitchen area with dark cabinets and a tiled backsplash.

Estudio 1

25 sq m
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A hotel room with a bed, a nightstand, a desk, a chair, a painting, and a window with curtains.

Habitacion 16

20 sq m
1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

A hotel room with a bed, a desk, a chair, a TV, and a small kitchenette.

Habitacion 19

City view
20 sq m
1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

A hotel room with a bed, a desk, and a small kitchenette.

Habitacion 17

City view
20 sq m
1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

Habitacion 18

20 sq m
1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

A hotel room with two beds, a small bedside table with a plant, and a kitchenette with dark cabinets and a microwave.

Estudio 2

1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

About the neighborhood

Located in Downtown Cancun, a neighborhood in Cancun, Casa Balam Cancun is in a regional park. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Las Palapas Park and Forum Beach. Cancun Convention Center and La Isla Shopping Mall are two other places to visit that come recommended. Visit our Cancun travel guide

Gladiolas, Cancun, QROO, 77500

What's nearby

Benito Juarez Municipal Building
6 min walk - 0.4 miles
Las Palapas Park
1 min walk - 0.1 miles
Xbalamqué Theater
2 min walk - 0.1 miles
Plaza 28
9 min walk - 0.5 miles
Mercado 23
10 min walk - 0.5 miles

Getting around

Cancun Intl. Airport (CUN)
21 min drive

Restaurants

Hunter Bar
3 min walk
11:11 Club
5 min walk
Marquesitas Ricky
3 min walk
Cheester
1 min walk
Restaurante los Alcatraces
2 min walk

Similar properties

Parking included
Free WiFi
Air conditioning
Laundry

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Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Onsite parking available only on request
Uncovered self parking on site (MXN 150 per day)
Onsite parking options include a carport

Things to do

Outdoor pool

Conveniences

Laundry facilities
Safe at front desk
Virtual front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Housekeeping (on request) (for a fee)
Tour and ticket assistance

Outdoors

In a regional park
Outdoor furniture
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Smooth flooring in room
Tile flooring in public areas
Well-lit path to entrance

1 building
3 floors
Smoking not allowed

Room amenities

Bedroom

Down comforter
Hypo-allergenic bedding
Premium bedding

Bathroom

Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch smart TV with digital channels
Streaming services

Food and drink

Blender
Cleaning supplies
Coffee/tea maker

Air conditioning
Desk
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Important information

Optional extras

Uncovered self parking fee: MXN 150 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Housekeeping fee: MXN 400 per stay
Towels fee: MXN 800 per accommodation, per stay (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts debit cards and mobile payments; cash is not accepted

Mobile payment options include: PayPal

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Pool access available from 9:30 AM to 10:30 PM

Guests under 18 years old are not permitted at this adults-only property

No pets and no service animals are allowed at this property

Frequently asked questions

Does Casa Balam Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:30 AM–10:30 PM.

Is Casa Balam Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MXN 150 per day.

What time is check-in at Casa Balam Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Casa Balam Cancun?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is Casa Balam Cancun located?

Located in Downtown Cancun, this hotel is steps from Las Palapas Park, and within 9 mi (15 km) of Forum Beach and Cancun Convention Center. La Isla Shopping Mall and Aquaworld are also within 12 mi (20 km).

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Casa Balam Cancun Reviews

6.6

7.4

Cleanliness

6.0

Location

5.8

Staff & service

7.0

Property conditions & facilities

Verified review

6/10 Okay

Julian

Mar 23, 2026

Liked: Cleanliness

Disliked: Staff & service

My first impression was not good as I was just about arriving to the property, there was loud music right beside the main door. As I went inside there was even more loud music as if there was a night club upstairs. The room in general was allright and was able to get good sleep in a comfy bed once the music stopped, although it wouldn't be a place I would comeback to as it was a self check in and no front desk or staff to help out if any problem arised, like when I asked for a normal favor to leave my luggage for a few hours while I attended an event and they wanted to charge me $50 pesos an hour for a service most hotels would offer for free as they had to bring someone over just for that.

Stayed 2 nights in Mar 2026

Verified review

8/10 Good

Geoffrey

Jan 8, 2026

Liked: Cleanliness

Disliked: Amenities

Pros: Self check in, large rooms, accurate photos, great location downtown near park, restaurants and bus station. Relatively quiet in the evening and morning. Some furniture near pool. Cons: weak WiFi, unheated pool, old uncomfortable pool furniture, no front desk Chatterjee at a low worse exchange rate to pay online via cars

Stayed 2 nights in Dec 2025

Verified review

4/10 Poor

luis

Sep 5, 2022

Liked: Cleanliness

Disliked: Staff & service, amenities

I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good.

Stayed 1 night in Sep 2022

Verified review

2/10 Terrible

Danny

Mar 5, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Nasty vile management, horrid stay

I never had a email or message about checkin. When I showed up a woman came out and I asked her if she worked there. She said scan the wall code and follow my checkin message. I said I didn’t have a message. She acted like she didn’t work there and spoke perfect English. I kept saying I don’t have a message to follow. I then said I guess I can’t checkin. Suddenly she started to help me only after I said I was leaving and finding another place since I had no message. The first room she gave me the sliding patio door lock was broken off. Unable to secure the room. Her answer was well it’s a balcony no one can get in. Yes they can. It’s a shared balcony the other room can just walk in. So she moved me next door in which the lock really didn’t work. I said I would take another room. A lesser room in which I paid for the balcony room but I needed a room that locked properly. So I took the ground floor room 2 that at least had proper locks. She was totally nasty and rude. She said room 2 was being cleaned and I would get a WhatsApp message when the room was ready. So I walked a half mile carrying luggage only to find out the room wasn’t ready. I said I’m going back to my hotel and I would be notified when the room was ready. The next day. I never spoke to this witch again until checkout. I did in fact contact the owner because she locked me out by changing the gate code without telling me. She was constantly changing the gate code so I was up letting people in locked out.

Stayed 28 nights in Feb 2025

Verified review