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Cancun Bay All Inclusive Hotel

3.5 star property
Travelers enjoy beachside massages and swim-up bar refreshment at Cancun Bay All Inclusive Hotel, where tropical sunshine creates perfect vacation days

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Photo gallery for Cancun Bay All Inclusive Hotel

Exterior - Cancun Bay All Inclusive Hotel (Cancun)
4 restaurants, breakfast, lunch, dinner served; international cuisine - Cancun Bay All Inclusive Hotel (Cancun)
4 restaurants, breakfast, lunch, dinner served; international cuisine - Cancun Bay All Inclusive Hotel (Cancun)
2 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, sun loungers - Cancun Bay All Inclusive Hotel (Cancun)
Master Suite 3 Bedrooms | Minibar, in-room safe, individually decorated, blackout drapes - Cancun Bay All Inclusive Hotel (Cancun)
Cancun Bay All Inclusive Hotel offers a complete vacation package with a welcoming atmosphere for families. Guests can relax with hot stone treatments at the spa or spend time at either of the two outdoor pools. Five restaurants serve international dishes for all daily meals.

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive plans available
  • Parking included
  • Restaurant

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

Standard Room | Minibar, in-room safe, individually decorated, blackout drapes

Standard Room

7.6 out of 10
Good
(75 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | Minibar, in-room safe, individually decorated, blackout drapes

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(28 reviews)
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | Minibar, in-room safe, individually decorated, blackout drapes

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

Minibar, in-room safe, individually decorated, blackout drapes

Superior Room, Ocean View

8.0 out of 10
Very good
(32 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

About the neighborhood

Located on the beach, Cancun Bay All Inclusive Hotel is in Zona Hotelera, a neighborhood in Cancun. Plaza Las Americas and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Langosta Beach and Tortuga Beach. Ultramar Ferry Puerto Juárez and Cancun Convention Center are two other places to visit that come recommended. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Visit our Cancun travel guide
Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Nichupté Lagoon
    Nichupté Lagoon
    1 min walk - 0.1 miles
  • Cancun Playa Tortugas beach in Mexico
    Playa Tortugas
    3 min walk - 0.2 miles
  • Las Perlas Beach
    Las Perlas Beach
    9 min walk - 0.5 miles
  • Langosta Beach
    Langosta Beach
    3 min drive - 1.1 miles
  • Puerto Cancun Marina Town Center
    5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN)
    22 min drive

Restaurants

  • Restaurant Dos Lunas
    12 min walk
  • Starbucks
    3 min walk
  • Los Chachalacos
    10 min walk
  • The White Box Gastrobar
    15 min walk
  • Coffee & Me
    15 min walk

About this property

Cancun Bay All Inclusive Hotel

Family-friendly property near Langosta Beach
Located close to Tortuga Beach and Plaza Las Americas, Cancun Bay All Inclusive Hotel provides a swim-up bar, a poolside bar, and a grocery/convenience store. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. For some rest and relaxation, visit the hot tub or outdoor treatment areas, and indulge in a sports massage, aromatherapy, or a body treatment. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Yoga classes are offered at the gym; other things to do include volleyball. Free WiFi in public areas is available to all guests, along with a free daily manager's reception and a terrace.
Other perks at this property include:
  • 2 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • An area shuttle, a porter/bellhop, and tour/ticket assistance
  • Coffee/tea in the lobby, beach umbrellas, and a billiards/pool table
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 132 individually decorated rooms include comforts such as laptop-compatible safes and air conditioning, in addition to amenities like minibars. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and coffee/tea makers
  • Eco-friendly toiletries and showers
  • LCD TVs with cable channels
  • Balconies or patios, wardrobes/closets, and daily housekeeping

All inclusive details

All-inclusive room rates at Cancun Bay All Inclusive Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (1,970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.90 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Does Cancun Bay All Inclusive Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM–6:00 PM.

Is Cancun Bay All Inclusive Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Cancun Bay All Inclusive Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Cancun Bay All Inclusive Hotel?

Check-out is at noon. Late check-out is available for USD 55 (subject to availability).

Are there all-inclusive benefits at Cancun Bay All Inclusive Hotel?

Some rate plans available at this property are all-inclusive.

Where is Cancun Bay All Inclusive Hotel located?

Nestled on the beach, this Zona Hotelera property is within 3 mi (5 km) of Langosta Beach, Tortuga Beach, and Plaza Las Americas. Ultramar Ferry Puerto Juárez and Cancun Convention Center are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Cancun Bay All Inclusive Hotel Reviews

7.6

Good

8.2

Cleanliness

7.6

Amenities

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 530 out of 1307 reviews
Rating 8 - Good. 330 out of 1307 reviews
Rating 6 - Okay. 214 out of 1307 reviews
Rating 4 - Poor. 114 out of 1307 reviews
Rating 2 - Terrible. 119 out of 1307 reviews

Reviews

Verified

10/10 Excellent

Doriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poolside seating very comfy, room was cleaned every day very well, the shows were amazing…loved everything!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Bhoj raj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staffs are friendly and helpful during our stay. The outdoor and indoor pool are clean and have fun.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was so welcoming, all of the staff are incredible! The food was delicious and you can't beat the views! Loved it here
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, amazing staff and an all around great place!!
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Analiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, clean hotel, pools close early and not much entertainment.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience loved the people that work there they treat you like family. I will definitely stay there again.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Seth

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very attentive, food was pretty decent for all inclusive.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, everybody was super kind and helpful throughout. The amenities could use some work as they really only had a pool and not much more but it’s worth it for the price. The beach it’s on is not the best but again, worth the price!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a fine all-inclusive. The property was great, though the beach area was full of weeds and smelly. The food was fine, though not memorable.
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is clean and very calm. If you’re looking for a resort that’s lively with a bunch of fun activities planned, this isn’t the resort for you.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Rosemary

Liked: Cleanliness, amenities, property conditions & facilities
Good value for the price. The resort was very clean and the pools were lovely. The beachfront is small but it wasn’t crowded. The food choices were limited but all were very tasty. The staff was very attentive at all times.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Marta

Liked: Cleanliness, property conditions & facilities
The room was spotless ,service very attentive , great food, and hot water in the room !!! I will definitely go back to that place !
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Very good!
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Joangel

Liked: Cleanliness, staff & service, room comfort
The staff was great.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

srinivasarao

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, Staff is very nice and friendly.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Nikki

Liked: Cleanliness, property conditions & facilities
Very clean. Outdated rooms but very clean and comfortable.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Steven

Liked: Cleanliness
Staff was good, room clean, no chairs in room or on deck, food was ok not enough Mexican food
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Wei

Liked: Cleanliness, amenities
Check in is smooth, beach is clean, food could be a little better
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
This is our fourth time staying at Cancun Bay Resort. Our room was always clean, the restaurants are great and the margaritas are 10/10. Our server, Ramses, made this trip fabulous and our bartender, Jordan, recognized us from previous years. As per usual, we I’ll be back again
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Aranka

Liked: Cleanliness, amenities, property conditions & facilities
Very clean,helpful staff,wonderfull animation team. It would help to have internet in the rooms
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, lovely food and good selection at every meal, attentive staff, great pools and beach access. The ocean view room had a stunning view from the balcony.
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Luz

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Second time here. Been to 9 other resorts in Riviera Maya and this one stands out. Beautiful property, plenty of pools and entertainment. The food is excellent, especially the lunch buffet by the main pool. Best we’ve had in Mexico. The beach is not the prettiest, but there’s a nice area for water-sports that is very calm. Highly recommend.
Stayed 7 nights in Nov 2025
Verified

8/10 Good

JOVEN JR JACINTO

Liked: Cleanliness, staff & service, property conditions & facilities
More activities to offer and food options.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Dhara

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Diego from entertainment and the bartenders including Jordan, Marco and Osvaldo gave the best service. Cleanliness was perfect and top class location! Would definitely recommend and visit again soon!!!
Stayed 3 nights in Nov 2025