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BOK21

Property class: 3

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Photo gallery for BOK21

Exterior - BOK21 (Cancun)
Terrace/patio - BOK21 (Cancun)
Exterior - BOK21 (Cancun)
Free WiFi, bed sheets - BOK21 (Cancun)
Building design - BOK21 (Cancun)
BOK21 sits in Downtown Cancun's center, offering a quiet escape with its garden and outdoor furniture. Guests connect to WiFi from their rooms or relax on the terrace, with concierge services and round-the-clock front desk staff ready to assist with any needs.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Habitacion Doble Individual

Free WiFi, bed sheets

Habitacion Doble Individual

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Habitacion King

Free WiFi, bed sheets

Habitacion King

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Suite

Habitacion Suite | Free WiFi, bed sheets

Habitacion Suite

7.2 out of 10
Good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Free WiFi, bed sheets

Suite

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Business Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Cancun, BOK21 is in the city center. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Langosta Beach. Plaza Las Americas and Tortuga Beach are two other places to visit that come recommended. Visit our Cancun travel guide
Map
Bonampak, Cancun, QROO, 77500

What's nearby

  • Cancun_BenitoJuarezMunicipalBuilding_6277943_016
    Benito Juarez Municipal Building
    9 min walk - 0.5 miles
  • Las Palapas Park
    11 min walk - 0.6 miles
  • Plaza Las Americas
    13 min walk - 0.7 miles
  • Plaza 28
    17 min walk - 0.9 miles
  • Puerto Cancun Marina Town Center
    4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    21 min drive

Restaurants

  • Patravali
    4 min walk
  • Rolandi's
    5 min walk
  • Arandanos
    5 min walk
  • La Casa de los Abuelos
    3 min walk
  • Mr. Pampas Cancún
    3 min walk

About this property

BOK21

Hotel near Plaza Las Americas
Located close to Playa Tortugas and Ultramar Ferry Puerto Juárez, BOK21 provides a terrace and a garden. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), tour/ticket assistance, and outdoor furniture
  • Concierge services
Room features
All guestrooms at BOK21 boast comforts such as air conditioning, as well as amenities like free WiFi and free bottled water.
More amenities include:
  • Showers and free toiletries
  • 55-inch flat-screen TVs with Netflix, streaming services, and digital channels
  • Coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 83 to 119 for adults and MXN 83 to 119 for children

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • 6 steps to reach entrance
  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults, and MXN 83 to 119 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

BOK21 Hotel
BOK21 Cancun
BOK21 Hotel Cancun

Frequently asked questions

Is BOK21 pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at BOK21?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. After-hours check-in is not available.

What time is check-out at BOK21?

Check-out is at noon.

Where is BOK21 located?

Located in Downtown Cancun, this hotel is 0.6 mi (0.9 km) from Plaza Las Americas and within 3 mi (5 km) of Playa Tortugas and Ultramar Ferry Puerto Juárez. Langosta Beach and Tortuga Beach are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

BOK21 Reviews

8.0

Very Good

8.4

Cleanliness

7.4

Amenities

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 63 out of 141 reviews
Rating 8 - Good. 42 out of 141 reviews
Rating 6 - Okay. 17 out of 141 reviews
Rating 4 - Poor. 8 out of 141 reviews
Rating 2 - Terrible. 11 out of 141 reviews

Reviews

Verified

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and value for the price. 10-15 minute walk to popular markets and restaurants. Room very spacious but balcony doors let all the sound from the roundabout in so vehicle noise is present all night long. Other than that, extremely happy with the stay.
Stayed 9 nights in Mar 2026
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and very comfortable. Cleaned every day. The only downfall was a little bit of noise From the traffic. Other than that great place for the Price.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Jamal

Liked: Cleanliness
Nice affordable hotel. Close to a lot of restaurants and bars, I took the bus down the hotel zone many times they run constantly and its less than 20 pesos. Nothing fancy but got the job done.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time I’ve ever stayed here. It was a great room with a good king size bed. I requested a fridge for medication, and it was in the room when I arrived. The room was very clean, and the staff is very friendly and accommodating. The only issue I had was, we could not get the safe to properly work. Great stay, great location near many shops, restaurants and coffee shops. Also at the entrance of the hotel zone. My room did face the main traffic circle, so it was a bit noisy, but manageable.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Karl Andrew

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property was solid and good shape, I like the area, very safe and convenient. Great restaurants nearby and convince stores. Receptionist was nice and friendly. Rooms are a bit old but clean and door locks are strong and safe. Bathroom should have a longer curtains so that the toilet area are not flooded. So far my stay was great and easy.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Arturo

Nice room
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff was good & helpful. But no fridge or microwave in the room.
Stayed 12 nights in Jan 2026
Verified

8/10 Good

Vincent

Liked: Cleanliness, property conditions & facilities
Clean-room, noise didn’t bother me too much but if you’re a light sleeper you may have a hard time. Friendly staff, affordable and not too far from the bus station.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Eric

Liked: Cleanliness, amenities, property conditions & facilities
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Ashoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like staying at this clean hotel. its close to the city areas and also tourist restaurant areas. and also the main mall. all walkable or short drives. parking is tricky but there is space.
Stayed 3 nights in Sep 2025
Verified

4/10 Poor

Anthony

Liked: Staff & service
Parking is barely available. Good location to walk to several good restaurants. This is right in the middle of a roundabout, it’s LOUD all day and night. I suggest bringing foam ear plugs, not joking, it’s THAT LOUD. Asked to move rooms and was denied. Hot water 10 minutes to get warm enough for tepid shower.
Stayed 7 nights in Jan 2026
Verified

6/10 Okay

Francisco

Liked: Amenities, property conditions & facilities
The property sits on a Main Avenue with a well sized balcony facing the beautiful roundabout, the traffic was not bad even for a Friday night, a lot of places with in a 10 minute safe walk, the room was simple and fairly clean, hot water shower and a confortable bed is what I needed. The front desk boy was missing when i arrived so had to stand outside the looked building doors for several minutes, no one answered their phone the few times I called, the supervisor lady showed up and let me in. It would be great if the pedestrian crossing signal beeping can be turned down. That when ton all night.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Ok for a budget short trip

The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Maryah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff very relaxing for me to get work done. No fridge or microwave was the only complaint.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

YOUNG HAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for car traffic noises, everything is okay. Good price good deal.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Sergio Agustín

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitacuin
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Ok but noisy at night because of it been on a main street
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Bradley Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in Mar 2026
Verified

8/10 Good

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good A/C
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

MOHAMMAD ALI

Liked: Cleanliness
Yeah, just the floor was dirty
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Jonas Hernandez

Liked: Cleanliness, amenities, property conditions & facilities
Everything was really good we happy about it
Stayed 4 nights in Jan 2026
Verified

2/10 Terrible

Delin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very basic, they wanted to charge for a sheet and extra towel...three people booked in, one double bed and a stained pull out couch with no bedding. Bathroom was very gross, dirty, shower drain sloped the wrong way so you stood in cold slimy water.
Stayed 9 nights in Mar 2026
Verified

2/10 Terrible

Idali

Disliked: Staff & service, amenities, property conditions & facilities
No hot water, no elevator. It’s clean for the price but no fridge or microwave
Stayed 2 nights in Mar 2026