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Altitude at Krystal Grand Cancun - All inclusive

4.0 star property
Stylish property on the shore with 4 outdoor swimming pools

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your current months are May, 2024 and June, 2024.
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June 2024

Altitude at Krystal Grand Cancun - All inclusive

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, sun loungers
Front of property - evening/night
Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing
4 restaurants, Italian cuisine
4 outdoor pools, sun loungers

Overview of Altitude at Krystal Grand Cancun - All inclusive

Reviews
8.2

Very good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Popular LocationGaviota Azul Beach1 min walk
  • Popular LocationTradewinds Restaurant2 min walk
  • Popular LocationThe Club Lounge2 min walk
  • Popular LocationCancun Convention Center5 min walk

Room options

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Flat-screen TV

Altitude Corner Suite Partial View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite | Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • Sleeps 4
  • 2 Full Bed(s)

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Standard With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

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About the neighborhood

Cancun

Located on the beach, Altitude at Krystal Grand Cancun - All inclusive is in Zona Hotelera, a neighborhood in Cancun. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Gaviota Azul Beach and Forum Beach. Traveling with kids? Consider Ventura Park Cancun and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Take an opportunity to explore the area for water adventures such as scuba diving.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 5 min walk
  • Forum Beach - 6 min walk
  • Caracol Beach - 7 min walk
  • Chac Mool Beach - 13 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • Hooters - 5 min walk
  • Mandala - 5 min walk
  • Krystal Cancún - 2 min walk
  • Coral Café - 2 min walk
  • Monkey Business - 5 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Upscale all-inclusive property near La Isla Shopping Mall
Close to Gaviota Azul Beach and Cancun Convention Center, Altitude at Krystal Grand Cancun - All inclusive provides free cooked-to-order breakfast, a poolside bar, and a terrace. Indulge in a body treatment, a facial, and a manicure/pedicure at BEACH HOUSE SPA, the onsite spa. Be sure to enjoy Italian cuisine at one of the 4 on-site restaurants. Fitness classes and yoga classes are offered at the gym; Altitude at Krystal Grand Cancun - All inclusive also has a coffee shop/cafe, a garden, and a playground. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sun loungers
  • Free valet parking
  • Babysitting (surcharge), luggage storage, and ATM/banking services
  • Meeting rooms, wedding services, and concierge services
  • Guest reviews give top marks for the location
Room features
All 100 rooms have comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like air conditioning and bathrobes. Guests reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Risotto
  • Take a Bite
  • Terraza El Mortero
  • The Beach Bar and Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Altitude at Krystal Grand Cancun - All inclusive?

Valet parking is free at this property.

What time is check-in at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Altitude at Krystal Grand Cancun - All inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive?

Yes, the property is all-inclusive.

Where is Altitude at Krystal Grand Cancun - All inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. Forum Beach and Chac Mool Beach are also within 15 minutes.

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 217 out of 429 reviews" "
Rating 8 - Good. 99 out of 429 reviews" "
Rating 6 - Okay. 50 out of 429 reviews" "
Rating 4 - Poor. 34 out of 429 reviews" "
Rating 2 - Terrible. 29 out of 429 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

SAMUEL

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia messed up our reservation. We booked in the altitude all inclusive. But when we got there, we were treated very poorly, no inclusive, we had to go out n buy food we spent at least $1000 until we haggled to get what we originally reserved (all inclusive at the altitude). We weren't even offered a drink when we arrived in the heat of summer after long flight. Horrible vacation, worst ever, mostly spent on haggling and teaching staff how to be courteous and polite to young ladies.. Staff didn't even offer to contact expedia to check. We spent hoyrs on the phone to fix the problem.. Moved 3 times in different rooms. Not worth the money at all. Beach isn't tgat great either
Stayed 4 nights in Jul 2023

8/10 Good

nayeli jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff service is attentive and responsive, rooms were spotless and the facilities were well maintained. Excellent hospitality. The only negative experience was the buffet not much to choose from. Room service is excellent, restaurants on the property were excellent as well.
Stayed 3 nights in Apr 2024

10/10 Excellent

Stefana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was exceptional. From the front desk concierge to the restaurant and beach staff. Very welcoming, pleasant, and willing to do anything to make our stay better. I was pleasantly surprised by this. Also, the beach factor was great. Best beach and wait staff on the strip.
Stayed 4 nights in Mar 2024

10/10 Excellent

Fangzhi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach location is perfect with clean sand and enough chairs for relax. Restaurant booking is demanding that needs a bit of luck. Overall it is a fantastic hotel. I will definitely choose it again for next Cancun visit.
Stayed 4 nights in Mar 2024

8/10 Good

obadare

Traveled with group, Traveled with partner
Liked: Amenities, property conditions & facilities
Nice location
Stayed 7 nights in Mar 2024

10/10 Excellent

PRITPAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Nicole

Traveled with group, Traveled with partner
Disliked: Amenities
The hotel is WAY over priced for the overall experience. You can't get reservations to eat at any restaurant unless you are in the lobby at 8am waiting to be first in line. The buffet is fine. Room service was good but not many options. Selection of alcoholic was slim. We stayed in the altitude tower and evidently that is the nicer side of the resort. The pool with the swim up bar was dirty 3 out of the 7 days. The only staff member that deserves to be recognized is the pool server Oz! He made our time at the pool wonderful. The massage at the resort spa was great too. The beach was packed with people and garbage.
Stayed 7 nights in Feb 2024

10/10 Excellent

Epifanio, Denver

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beach was beautiful
Stayed 5 nights in Jan 2024

10/10 Excellent

Tyler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Krystal Grand Altitude Tower. The service was incredible, the staff was amazing, and we had no issues. Everything was clean and in great shape. The food was phenomenal. As someone with a lot of dietary restrictions (gluten free and vegetarian), there were tons of options for me. Every restaurant we went to was very knowledgeable about what was in the food and what I could eat and what I could not eat. I was blown away at how many gluten free options there were at Restaurant O. The buffet there was so good for breakfast, lunch, and dinner. The walk to the clubs was also really safe and short. It only took us 5 minutes to get to the clubs and even coming back at 4am, we felt safe. We will definitely be staying at Krystal again!
Stayed 3 nights in Jan 2024

6/10 Okay

Armando

Liked: Cleanliness
Stayed 1 night in Jan 2024