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Hotel Cristallo

Property class: 3

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Photo gallery for Hotel Cristallo

A modern bedroom with a wooden headboard, a large bed with multiple pillows, a bedside table, and a TV mounted on the wall. - Hotel Cristallo (Canazei)
A buffet setup with various food items, a coffee machine, and a telephone. - Hotel Cristallo (Canazei)
A spacious room with a wooden bar area, a dining table, and a large chandelier. - Hotel Cristallo (Canazei)
An indoor swimming pool with clear water, tiled walls, and a ceiling with recessed lighting. - Hotel Cristallo (Canazei)
A hotel with multiple balconies, a restaurant bar, and a parking area with cars. - Hotel Cristallo (Canazei)
At Hotel Cristallo, you can look forward to free continental breakfast, a coffee shop/cafe, and a garden. Adventurous travelers may like the hiking/biking at this hotel. Take some time to relax at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Double Room

A hotel room with a wooden wall, a bed with white bedding, a desk with a lamp, and a red heart-patterned pillow.

Classic Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Triple Room

A modern bedroom with a wooden headboard, a large bed with multiple pillows, a bedside table, and a TV mounted on the wall.

Classic Triple Room

  • 21 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room

A hotel room with two beds, a wooden headboard, a flat-screen TV, a desk with a lamp, and a red carpet.

Family Room

  • 24 sq m
  • Sleeps 4
  • 4 Twin Beds

About the neighborhood

Located in Canazei, Hotel Cristallo is in the city center and near theme parks. QC Terme Dolomiti and Ortisei-Furnes Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Dolomites and Val Gardena. Dolaondes Canazei and Rifugio Firenze are also worth visiting. Take in the nearby slopes with cross-country skiing, downhill skiing, and snowboarding, or check out other outdoor activities such as snowmobiling. Visit our Canazei travel guide
Map
Via Dolomiti 24, Canazei, TN, 38032

What's nearby

  • A mountainous landscape with a prominent rocky peak, dense forested slopes, and a small cabin.
    Dolomites
    1 min walk - 0.0 miles
  • Dolaondes Canazei
    6 min walk - 0.4 miles
  • Ski Lift Pecol
    13 min walk - 0.7 miles
  • Col Rodella Cable Car
    4 min drive - 1.4 miles
  • 141 Campitello 1440m- Col Rodella 2485m
    4 min drive - 1.4 miles

Getting around

  • Ponte Gardena-Laion/Waidbruck-Lajen Station
    49 min drive
  • Bolzano Airport (BZO)
    98 min drive

Restaurants

  • Kaiserstube
    3 min walk
  • La Cantinetta 2.0
    10 min walk
  • Wurstelstand Pippotto
    5 min walk
  • L'Ostaria da Besic
    5 min walk
  • Osteria Heidi
    2 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Ski shuttle nearby
  • Self parking on site (EUR 10 per day)

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Mountain biking
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 70 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • In the mountains

Full-service spa

  • Hot tub
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib
  • Down comforter
  • Rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Express check-in available

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs are available on request at the property

Property payment types

  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 10 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Guests under 14 years old are not allowed in the spa

Property class

This property has received its official star rating from the local rating authority.

Frequently asked questions

Does Hotel Cristallo have a pool?

Yes, this property has an indoor pool.

Is Hotel Cristallo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 10 per day.

What time is check-in at Hotel Cristallo?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Cristallo?

Check-out is at 10:00 AM.

Does Hotel Cristallo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Hotel Cristallo located?

Located in the heart of Canazei, this spa hotel is within 1 mi (2 km) of Dolaondes Canazei and Dolomites. Ski Lift Pecol and Duron Valley are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Cristallo Reviews

7.6

Good

8.4

Cleanliness

9.0

Location

7.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 3 out of 19 reviews
Rating 8 - Good. 10 out of 19 reviews
Rating 6 - Okay. 4 out of 19 reviews
Rating 4 - Poor. 2 out of 19 reviews
Rating 2 - Terrible. 0 out of 19 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zimmer,Service,Hotelpersonal alles ok.Dampfbad top
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotel med fornuftig afstand til lift. Bus lige uden for døren hvis man ikke vil gå. Lækre værelser.
Stayed 3 nights in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Posizione perfetta a 2 passi dal centeo

Ottima struttura bene pulita molto confortevole Personale gentilissimo e sempre disponibile Posizione ottimale a 2 passi dal centro
Stayed 2 nights in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon hôtel au milieu des Dolomites

Dès notre arrivée nous avons très bien été accueillis. On nous a même mis le garage de l'hôtel à notre disposition pour abriter nos motos. La chambre pour 3 personnes était très spacieuse et confortable. On trouve pas mal de restos et commerces dans les alentours de l'hôtel, à quelques minutes de marche seulement.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

שהיה נוחה וטובה בקריסטלו

אין בחדר קומקום להכנת קפה או תה. ממש מתבקש בעונה זו!! סל הכל חדר מרווח ונקי נוף יפה מהחדר.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Sehr empfehlenswertes Hotel im Fassatal

Wir hatten dort für 2 Wochen gebucht, da Canazei zwar immer über einen der Pässe, aber insgesamt doch zentral für Seiser Alm, Rosengarten und Marmolada liegt. Von der Rezeption über das Zimmer bis hin zum Frühstück war alles okay (Wir hatten nur Frühstück gebucht). Zum Abendessen gab es jeweils 3 Menüs, die wir allerdings nicht bewerten können. Auch der neu errichtete Wellnessbereich mit 2 Saunen, Dampfbad, Schwimmbecken, Massageraum und Ruheraum sind sehr empfehlenswert. WLAN ist ebenfalls vorhanden, allerdings gegen Gebühr. Freie Parkplätze waren, allerdingsin der Vorsaison, reichlich vorhanden. Einkaufsmöglichkeiten sind direkt gegenüber dem Hotel und in wenigen Metern im Ort.
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Deluso.

Ho visti troppo tardi su la mia ricevuta mi hanno calcolato cena in piu per due persone. Aveva un modo di fare mio pagamento senza controllo per me stessa.Quando mi sono accorta ero molto lontano per tornare e chiedere una spiegazione,poi senza ricevuta fiscale.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, beautiful town

We stayed in Canazei out of season, but Hotel Cristallo is one of the few hotels open all year round. The rooms are spacious and clean with excellent views, the staff were very pleasant and the breakfast was excellent. The spa facilities were superb, I would definitely return to this hotel and I would definitely return to this beautiful mountain town.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Servizio eccellente

Al di là delle nostre previsioni: servizio ottimo, personale gentilissimo, estrema disponibilità, ottima posizione e buon confort generale.
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Personell - not service minded

Clean but worn. Staff who would rather do something else than work at this hotel. Rather poor breakfast. At times disturbing traffic. Closeness to beautiful surrounding nature weighed up the stay considerably.
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service

the owner is an un pleasent man.

great potential . i will not come back because of the owner and his bad attittude.
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

I didn't see any great service!

Hotel was in a good location, nice looking hotel. However, where was the great service we had read about? We had booked a double room and was given 2 single beds, despite confirming our request by telephone after booking; the main reception person who was there to assist after 5pm showed little interest in helping or taking questions from us or other guests regarding ski hire, ski ticket info or ski resort info, let alone even wanting to provide us with the final bill when requested so we could pay. It seemed any service was provided when he wanted too and was quite dismissive. The room which was clean had average comfort beds and room walls were thin enough to easily hear the neighbouring room guests. Otherwise an ok hotel let down by a dismissive and unhelpful front desk staff member.
Verified review

6/10 Okay

Liked: Room comfort

Hotel cristallo Canazei

Hotel da preferire soprattutto per la posizione centrale per il resto tutto molto nella norma. Due appunti : non e' semplice trovare parcheggio e il personale di sala non troppo cordiale , ottimo invece il servizio della reception.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mat

Ett väldigt vackert hotell och perfekt med helpension där man fick under frukosten pricka in vad man skulle äta på kvällen. Maten var mycket god och serverades mycket snabbt.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Very helpful and friendly staff, great breakfast and fantastic views of the mountains. An A+ experience!
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel Cristallo CANAZEI

logisticamente ok
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

position idéale

Hotel situé dans une commune d'accès assez facile à partir de la vallée. Point de départ idéal pour un circuit complet des Dolomites. Demander une chambre côté montagne (beaucoup de passage de motards)
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Verified review

6/10 Okay