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Santuario Palace Hotel

Property class: 2.5

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Photo gallery for Santuario Palace Hotel

A room with large windows offering a view of a historic building with domes and arches. There is a round table with chairs and a hanging light fixture. The logo of the Santuário Palace Hotel is visible. - Santuario Palace Hotel (Aparecida)
A bar area with shelves of bottles, a cash register, and snack dispensers. - Santuario Palace Hotel (Aparecida)
A swimming pool with clear blue water, surrounded by a modern building with glass doors and walls. - Santuario Palace Hotel (Aparecida)
A restaurant with a bar area, multiple tables and chairs, and a staircase leading to an upper level. - Santuario Palace Hotel (Aparecida)
The exterior of a hotel named 'SANTAPOLATEL' with a modern architectural design, featuring balconies and a clear sky. - Santuario Palace Hotel (Aparecida)
A short walk from Basilica of the National Shrine of Our Lady of Aparecida, Santuario Palace Hotel provides free continental breakfast, a free daily manager's reception, and a terrace. For some rest and relaxation, visit the sauna or the steam room. Free in-room WiFi is available to all guests, along with a bar and a gym.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

A hotel room with three single beds, each with a white mattress and pillows, a wooden headboard, and a small bedside table with a lamp.

Standard Double Room

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room (3 Solteiro)

A hotel room with three single beds, each with a white mattress and pillows, a wooden headboard, and a small bedside table with a lamp.

Standard Triple Room (3 Solteiro)

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Quadruple Room (4 Solteiro)

A hotel room with three single beds, each with a white mattress and pillows, a wooden headboard, and a small bedside table with a lamp.

Standard Quadruple Room (4 Solteiro)

  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Quadruple Room

A hotel room with three single beds, each with a white mattress and pillows, a wooden headboard, and a small bedside table with a lamp.

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Standard Triple Room

A hotel room with three single beds, each with a white mattress and pillows, a wooden headboard, and a small bedside table with a lamp.

Standard Triple Room

7.8 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

DOUBLE STANDARD

  • Sleeps 4

QUADRUPLE THREE BEDS

  • Sleeps 6

QUADRUPLE STANDARD

  • Sleeps 6

About the neighborhood

Aparecida is home to Santuario Palace Hotel. Basilica of the National Shrine of Our Lady of Aparecida and Our Lady of Aparecida Monument are local landmarks, and some of the area's activities can be experienced at Teleférico Gondola and Bontur Aerial Cable Cars. Looking to enjoy an event or a game while in town? See what's happening at Pendiao Stadium or Estadio Municipal Professor Dario Rodrigues Leite. Visit our Aparecida travel guide
Map
Av. Getúlio Vargas 501, Aparecida, SP, 12570-000

What's nearby

  • A large church with a prominent clock tower and a dome, surrounded by lush greenery and a curved bridge.
    Basilica of the National Shrine of Our Lady of Aparecida
    2 min walk - 0.1 miles
  • A colorful display of ribbons and a framed picture of a religious figure.
    Aparecida Market
    8 min walk - 0.5 miles
  • A large building with a dome and a clock tower.
    Matriz Basílica Nossa Senhora da Conceição Aparecida (Basílica Velha)
    10 min walk - 0.5 miles
  • Aparecida Shopping Center
    3 min walk - 0.2 miles
  • Aparecida Walkway
    3 min walk - 0.2 miles

Getting around

  • Pindamonhangaba Railway Station
    23 min drive

Restaurants

  • Churrascaria Osmanos
    7 min walk
  • Bistro Quiririm
    7 min walk
  • McDonald's
    8 min walk
  • Phumbika Restaurante e Lanchonete
    2 min walk
  • Subway
    17 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (BRL 30 per day)
  • Uncovered self parking on site (BRL 30 per day)
  • Uncovered valet parking on site (BRL 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 50.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: BRL 30 per day
  • Uncovered valet parking fee: BRL 30 per day
  • Nearby parking fee: BRL 30 per day (984 ft away)
  • Pet fee: BRL 50.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Does Santuario Palace Hotel have a pool?

Yes, this property has 2 outdoor pools.

Is Santuario Palace Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of BRL 50.00 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is available for BRL 30 per day. Valet parking is available for BRL 30 per day.

What time is check-in at Santuario Palace Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Santuario Palace Hotel?

Check-out is at 10:00 AM.

Where is Santuario Palace Hotel located?

Situated in Aparecida, this hotel is within a 15-minute walk of Vale do Paraíba and Basilica of the National Shrine of Our Lady of Aparecida. Bontur Aerial Cable Cars and Aparecida Walkway are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Santuario Palace Hotel Reviews

7.8

Good

7.4

Cleanliness

6.6

Amenities

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 110 out of 272 reviews
Rating 8 - Good. 67 out of 272 reviews
Rating 6 - Okay. 50 out of 272 reviews
Rating 4 - Poor. 33 out of 272 reviews
Rating 2 - Terrible. 12 out of 272 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Good place.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Basilica and everything near by.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A vista do quarto era ótima, dava de frente para a Basílica. O quarto precisava de reforma. A porta do banheiro não fechava, o rolo de papel higiênico ficava solto encima da pia, o piso do box do banheiro estava quebrado, podendo machucar o pé de uma pessoa mais distraída. A porta do box na fechava totalmente e quando vc saia do box a porta encostava no seu corpo, o que foi super desagradável. Não havia sabonete para lavar as mãos na pia ou junto com as toalhas, somente shampoo dentro do box. Tivemos que pedir um item tão óbvio. A porta para a varanda nao trancava, dormiu encostada. A porta era de correr, então tinha duas folhas, tinha a parte veneziana e a de vidro, só que tinha 1 folha de vidro, então o barulho do trânsito era altíssimo, e o ar frio não tinha como você evitar. No app do Hotéis, mostrava como se fosse um hotel muito bom, preço acima de outros hotéis, aceitei confiando que seria um bom hotel. A cama de solteiro era muito estreita, a de casal era duas juntas, porém as alturas eram um pouco diferente, com eu durmo no meio da cama foi super incomodo e se eu virasse e ficasse em uma delas tinha impressão que estava em um espaço pequeno, e era. Então não dormi direito. Café da manhã, para mim estava bom. Tinha 3 tipos de fruta e eles não deram sorte no melão, estava tão duro que soltou do prato enquanto tentava partir. O pão, minha irmã reclamou que estava duro...
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
O teto do banheiro todo mofado que só um cloro ou uma kiboa já dava jeito, pedi quarto para casal e me deram um quarto com 3 camas de solteiro e juntaram duas camas para fazer uma de casal o qual meu marido vinha dormir comigo agarrado e as camas separavam horrível desconfortável bem complicado pra nós que fazia 4 anos sem fazer uma viagem de casal
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo, equipe de funcionários atenciosa, ótimo café da manhã, tudo ok
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Vista deslumbrante para a basílica. Limpeza deixa um pouco a desejar, mas a estrutura é incrível.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tanto o quarto quanto todas as dependências do hotel estavam sujas. Chãos, paredes, elevador, nada estava minimamente limpo. Nos quartos foi pior, pq os lençóis, travesseiros, absolutamente encardidos, com grandes manchas amarelas e visivelmente sujos. Resumindo, nem que tenha estadia grátis, me hospedo ali novamente.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei muito da estadia no hotel. Bem cuidado, mas sugiro ao hotel um pouco mais de atenção na limpeza do banheiro pois o tapete é a toalha de mão não tinham sido trocados.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service
O hotel não tem manutenção, não reparos nem melhorias para atender ao cliente. Portas danificadas, banheiro com assento do vaso ruim. Por estar em um dos melhores pontos deveriam dar atenção e revitalizar o prédio.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excelente opção! Localização privilegiada, o hotel é excelente em todos os quesitos, desde o atendimento até a limpeza.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service
Atendimento da recepção bom, o pessoal estava sempre disponível para ajudar, porém na parte do café da manhã tinha bichinhos e mosca em cima de frutas e pães. Por ter sido no início da semana, não estavam servindo tapioca pois informaram que seria só final de semana. O jantar era caro e sem opções. O ar condicionado tava gelando bem. Não era cama de casal e sim duas de solteiros juntas.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
As piscinas, os atendimentos
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Comodidade e equipe.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities
O quarto mal cuidado, com aparência ruim (suja) e janela dando para uma outra parede. Soubemos que havia outros quartos melhores, mas não nos foi oferecido.
Stayed 3 nights in Dec 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities
Banheiro muito velho e fronhas não limpas.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
O hotel tem uma instalação muito agradável, com dois bares com piscinas e música só vivo em determinados horários. Porém, as instalações dos quartos necessita de correções devido ao desgaste do tempo. Exemplo: a porta do banheiro está estufada e descascando; a porta blindex do box, não fica fechada, falta um sistema de trança, ela se abre respingando d'água a parte de fora.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
O quarto impecável, café da manhã maravilhoso e toda a equipe muito prestativa! Recomendo a todos !
Stayed 3 nights in Nov 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities
- Quarto com mofo no teto do banheiro - Banheiro sem saboneteira - Tomadas sem funcionar - Colchão mole com travesseiro ruim
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
Bom dia! Primeiro colocaram nós em um quarto com as paredes todas manchadas. Tivemos que pagar 100,00 a mais para mudarmos de quarto. Não peguem esse hotel aqui pelo aplicativo. Eles desmerecem demais. Quarto sujo, papel higiênico da pior qualidade. Toalhas velhas e finas de tanto uso. Café da manhã ruim, somente uma opção para passar no pão. Margarina da pior qualidade. Hotel no geral muito sujo, elevadores extremamente sujos, chão sujo, o corredor do quarto que estamos instalados fedia carniça, como se tivesse um animal morto por perto, refeitório sujo, mesas com marcas de gordura antiga, porta pratos das mesas com crostas de gordura. Funcionários, TODOS, de mal humor, com a cara feia. Somente os da recepção que não são tal mal humorados. Mas ainda sim poderiam ser mais gentis. Único lugar limpo, área da piscina. Não recomendo, só é bonito por fora. Por dentro é terrivelmente sujo e mal cuidado.
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities
Quarto mal cuidado e velho antigo, comida ruim, cafe da manha o pior que eu ja vi. Equipe sem educação e sem respeito, hotel sujo.... nao recomendo a ninguém....
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Disliked: Cleanliness, amenities
Quarto com cheiro horrível que vinha do banheiro. Toalhas velhas, muita sujeira na janela do banheiro com dezenas de restos de sabonetes velhos que não devem nunca ter limpado ali. Assim que chegamos fomos mal atendidos no balcão da recepção mas o pessoal da noite era muita mais profissionais e educados. Estacionamento apertado, hotel no geral parece meio inacabado, tipo casa de praia com restos de coisas nos cantos, nada combina com nada. Não tomei café da manhã, apesar de incluído, então não posso opinar. A vista é muito boa, de frente para o santuário, dá pra ir andando, esse acho que é o único ponto positivo.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O café da manhã é muito bom e sem falar da agilidade do atendimento do pessoal é muito ótimo.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservei um quarto triplo para três adultos e um bebê. Como eles não tinham berço, nos colocaram em um quarto quádruplo sem nem mesmo pedirmos, o que nos ajudou muito. O hotel conta com estacionamento, piscina, uma brinquedoteca pequena que ajuda a quebrar o galho e um café da manhã simples mas suficiente. Localização excelente, de frente pra Basílica. Obrigada!
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
Vista maravilhosa! Café da manhã bem servido Deixa a desejar no conforto. Mas a vista e localização vale a pena.
Stayed 1 night in Oct 2025