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Hotel Serra da Estrela

3.5 star property
Family-friendly hotel with free breakfast and free valet parking

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Photo gallery for Hotel Serra da Estrela

Hot stone massages, deep-tissue massages, sports massages
LCD TV
Front of property
Pool
Luxury Room | Minibar, in-room safe, desk, blackout drapes

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Spa
  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room (Nobre)

Room (Nobre) | Minibar, in-room safe, desk, blackout drapes

Room (Nobre)

Highlights

Soundproofed
Heating
Free cribs/infant beds
LCD TV
Renovated in 2016
Portable fan
Blackout drapes/curtains
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Luxury Room

Luxury Room | Minibar, in-room safe, desk, blackout drapes

Luxury Room

Highlights

Soundproofed
Heating
Free cribs/infant beds
LCD TV
Renovated in 2016
Portable fan
Blackout drapes/curtains
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room (Plus)

Standard Room (Plus) | Minibar, in-room safe, desk, blackout drapes

Standard Room (Plus)

Highlights

Soundproofed
Heating
Free cribs/infant beds
LCD TV
Renovated in 2016
Portable fan
Blackout drapes/curtains
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Map
Rua Mario Otoni Rezende, 160, Vila Capivari, Campos do Jordão, SP, 12460-000

What's nearby

  • Capivari Shopping Center - 3 min walk - 0.2 miles
  • Campos do Jordão Convention Center - 3 min walk - 0.2 miles
  • Capivari Park - 5 min walk - 0.3 miles
  • Elephant Hill Viewpoint - 18 min walk - 0.9 miles
  • Centro Universitário Senac - Campos do Jordão - 3 min drive - 1.2 miles

Getting around

  • Campos do Jordao Emilio Ribas Station - 5 min walk
  • São Paulo/Guarulhos Intl. Airport - 175 min drive

Restaurants

  • ‪We Lounge - ‬4 min walk
  • ‪La Gália - ‬2 min walk
  • ‪Chalezinho Campos do Jordão - ‬3 min walk
  • ‪Itália Cantina e Ristorante - ‬3 min walk
  • ‪Don Macedo - ‬3 min walk

About this property

Hotel Serra da Estrela

Family-friendly hotel in Capivari, remodeled in 2016
Take advantage of a free breakfast buffet, a terrace, and a playground at Hotel Serra da Estrela. For some rest and relaxation, visit the sauna or steam room, and indulge in a deep-tissue massage. Free in-room WiFi is available to all guests, along with an arcade/game room and a library.
Other perks at this hotel include:
  • A children's pool with pool umbrellas
  • Free self parking and valet parking
  • Free bicycle rentals, an electric car charging station, and a billiards/pool table
  • Massage treatment rooms, a banquet hall, and smoke-free premises
Room features
All 78 rooms feature comforts such as bathrobes, as well as perks like free WiFi and safes.
Other amenities include:
  • Heating and portable fans
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Gym
  • Library
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2004
  • Renovated entire property - 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 20

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 100.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: BRL 100.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Serra da Estrela Campos do Jordao
Serra da Estrela Campos do Jordao
Hotel Serra da Estrela Hotel
Hotel Serra da Estrela Campos do Jordão
Hotel Serra da Estrela Hotel Campos do Jordão

Frequently asked questions

Does Hotel Serra da Estrela have a pool?

Yes, this property has a children's pool.

Is Hotel Serra da Estrela pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of BRL 100.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Serra da Estrela?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Serra da Estrela?

Check-in begins at 3 PM.

What time is check-out at Hotel Serra da Estrela?

Check-out is at noon.

Where is Hotel Serra da Estrela located?

Located in Capivari, this family-friendly Campos do Jordão hotel is within a 5-minute walk of Cadij Shopping Center, Aspen Mall, and Capivari Shopping Center. Sao Benedito Church and Campos do Jordão Convention Center are also within 5 minutes. Campos do Jordao Emilio Ribas Station is 5 minutes by foot.

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Hotel Serra da Estrela Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 350 out of 480 reviews
Rating 8 - Good. 101 out of 480 reviews
Rating 6 - Okay. 21 out of 480 reviews
Rating 4 - Poor. 6 out of 480 reviews
Rating 2 - Terrible. 2 out of 480 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2025

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities
Great location, stunning architecture, awesome amenities and extremely friendly staff. We absolutely enjoyed our stay!
Stayed 1 night in Mar 2023

10/10 Excellent

Anibal

Liked: Cleanliness, staff & service, property conditions & facilities
All good!!
Stayed 1 night in Aug 2024

10/10 Excellent

Rita c z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Normal
Stayed 2 nights in Oct 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
overall very good. Surprised that the front desk did not speak any English, but still the staff was very nice. Also surprised that there is no ticket or document when I handed them the keys to the rental car. Usually you get a ticket or something proving you handed them your keys for the car. Again, overall very nice and loved the short distance to the main streets.
Stayed 1 night in Mar 2023

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
Instalações impecáveis, café da manhã, restaurante, atendimento realmente dos melhores, senão o melhor!!! Com certeza, de olhos fechados, voltaremos.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente localização e café da manhã maravilhoso

Hotel excelente, com café da manhã incrível ! Staff muito atencioso. Ótima localização, podendo fazer tudo caminhando. Estacionamento coberto. Com piscina, sauna e spa. Única problema é a falta de ventilador de teto ou ar condicionado nos dias de muito calor. São raros esses dias em Campos de Jordão, mas pegamos dias assim e o quarto ficou muito abafado.
Stayed 3 nights in Mar 2025

8/10 Good

luis

Liked: Cleanliness, staff & service, property conditions & facilities

Falta ar condicionado nos quartos!

O Hotel é muito bem localizado e com ótima infraestrutura. Porém os quartos são muito quentes e não possuem ar condicionado, apenas um ventilador de mesa. Isso fez com que tivéssemos que dormir de janela aberta (o que deixa o ambiente mais ruidoso) e o ventilador de mesa não é muito agradável, além de não refrigerar quase nada. Recomendamos avaliar a possibilidade de instalar ar condicionados. Obrigado
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa localização

Hotel aconchegante e com bom atendimento. Localização perfeita.
Stayed 2 nights in Jan 2025

10/10 Excellent

Rosa Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

José Vagner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estadia hotel bem próximo ao centro …eles só não disponibilizam o check in antecipafo ,acredito que o hotel não estava cheio fora da temporada,no mais gosto muito e já me hospedei outras vezes
Stayed 2 nights in Nov 2024

8/10 Good

JOSE CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo hotel

Excelente Hotel, parabéns pelo acolhimento dos funcionários . Gostaria de voltar outras vezes.
Stayed 2 nights in Nov 2024

8/10 Good

atushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel bem localizado e atendimento correto

Stayed 2 nights in Nov 2024

10/10 Excellent

Maria do Carmo

Liked: Cleanliness, staff & service, property conditions & facilities
Muito bom

10/10 Excellent

HEBERTH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Momentos de descanso, de lazer e excelente atendim

É a segunda vez que nos hospedamos no Serra da Estrela é mais uma vez foi excelente
Stayed 3 nights in Nov 2024

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel muito bom mas demos azar

O Hotel é muito bom, super bem localizado, fazíamos tudo a pé, café da manhã muito bom. Eu só tive azar dessa vez pois havia uma excursão de mais de 100 jovens no hotel, que passaram a noite inteira correndo pelos corredores e gritando o que incomodou muito e na primeira noite não conseguimos dormir ( e olha que tem que fazer muito barulho pra atrapalhar nosso sono).. a ponto de termos que ligar algumas vezes na recepção e até sair no corredor e pedir que o barulho fosse minimizado.. no outro dia a gerência do hotel conversou com os organizadores que vieram falar conosco e não se repetiu na noite posterior.
Stayed 2 nights in Nov 2024

8/10 Good

Athanassios

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Renato

Stayed 2 nights in Oct 2024

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel perfeito

otima hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel perfeito

Estadia perfeita. Aproveitamos a ótima localização do hotel para visitarmos vários pontos turísticos sem necessidade de locomoção de carro.
Stayed 2 nights in Oct 2024