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Hotel Matsubara

Property class: 3

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Photo gallery for Hotel Matsubara

A pathway lined with cherry blossom trees, concrete barriers, and a green hedge in the background. - Hotel Matsubara (Campos do Jordão)
A spacious room with a ping pong table, a foosball table, and a fireplace. - Hotel Matsubara (Campos do Jordão)
A buffet with various food items and traditional Japanese artwork on the wall. - Hotel Matsubara (Campos do Jordão)
A traditional Japanese-style room with tatami flooring, low wooden furniture, and a display of bonsai trees. - Hotel Matsubara (Campos do Jordão)
A modern two-story building with a flat roof and a balcony. - Hotel Matsubara (Campos do Jordão)
A free breakfast buffet, a garden, and a playground are just a few of the amenities provided at Hotel Matsubara. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and laundry facilities.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Basic Double Room

A hotel room with a large bed, a TV, a wooden wardrobe, a small table with a bottle and glasses, and a chair.

Basic Double Room

9.0 out of 10
Wonderful
(10 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room

A hotel room with a bed, bedside tables with lamps, a desk, a chair, a mirror, and a view of the outdoors.

Deluxe Double Room

9.6 out of 10
Exceptional
(10 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Triple Room

A hotel room with a bed, bedside tables with lamps, a desk, a chair, a mirror, and a view of the outdoors.

Deluxe Triple Room

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Quadruple Room

A hotel room with three beds, each with a quilted bedspread and pillows. There is a wooden headboard, a bedside lamp, and a window with curtains.

Deluxe Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

Room

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Capivari, a neighborhood in Campos do Jordão, Hotel Matsubara is in the entertainment district and near a train station. Cadij Shopping Center and Aspen Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Forest Garden and Vale Encantado. Traveling with kids? Consider Araucaria Chocolate Factory and Tarundu Park. Visit our Campos do Jordão travel guide
Map
Rua Professor José Paulo, 80, Vila Capivari, Campos do Jordão, SP, 12460-000

What's nearby

  • Campos do Jordão Convention Center
    5 min walk - 0.3 miles
  • Aspen Mall
    10 min walk - 0.5 miles
  • Capivari Shopping Center
    11 min walk - 0.6 miles
  • Capivari Park
    13 min walk - 0.7 miles
  • Campos do Jordao Tennis Club
    13 min walk - 0.7 miles

Getting around

  • Campos do Jordao Emilio Ribas Station
    10 min walk
  • São Paulo/Guarulhos Intl. Airport
    176 min drive

Restaurants

  • Churrasco ao Vivo
    10 min walk
  • Salvio Corinthians!
    7 min walk
  • Moringa Mantiqueira Restaurante
    5 min walk
  • Villa Montese
    8 min walk
  • Ludwig Restaurant
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Free children's club
  • Gym
  • Playground

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Picnic area

Spa

  • Massage
  • Spa services

More

  • 2 floors
  • Built in 1982
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 26-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 70 per pet, per day
Service animals are welcome, and are exempt from fees
1 total (up to 18 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Pet fee: BRL 70 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Is Hotel Matsubara pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 18 lbs per pet. There's a fee of BRL 70 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Matsubara?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Hotel Matsubara?

Check-out is at noon.

Where is Hotel Matsubara located?

This family-friendly Campos do Jordão hotel is located in the mountains, within a 10-minute walk of Campos do Jordão Convention Center and Cadij Shopping Center. Aspen Mall and Capivari Shopping Center are also within 15 minutes. Campos do Jordao Emilio Ribas Station is 10 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Matsubara Reviews

8.8

Excellent

8.8

Cleanliness

8.8

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 179 out of 325 reviews
Rating 8 - Good. 91 out of 325 reviews
Rating 6 - Okay. 41 out of 325 reviews
Rating 4 - Poor. 7 out of 325 reviews
Rating 2 - Terrible. 7 out of 325 reviews

Reviews

Verified review

10/10 Excellent

Cloris Cristina

Liked: Cleanliness, amenities, property conditions & facilities
The place is comfortable and clean. Very well located and thw staff is friendly and attentive. We loved and breakasft and the game room.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Thumbs up to the shuttle service to the town centre
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Maysa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very unhelpful, they had the hot water OFF! while knowing there would be guests booked! after we checked in, I went down to ask for hot water, and he said “well Im going to turn it on now, so only in 45-60min” other guesses had just complained, but we had reservations and couldn’t wait that long, and he replied “there’s nothing I can do”. It was winter and it’s located on one of the highest altitude ! The floor tiles are cracked and broken, creating a severe tripping hazard for guests. They claimed that was done the night before, and couldn’t fix it, but the truth they had a rug to cover it. The toilet seat was broken it didn’t stay on you had to hold it. The shampoo, was half filled only. I called Expedia right after seeing all this complained and Expedia called them, and rigtt hey in front of me he purposely didn’t pick up the phone. And we had TWO ROOMS with one of the rooms, with an elderly couple with a handicap. So it was a nightmare
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Dea

Liked: Staff & service
Disliked: Cleanliness
O hotel tem um bom café da manhã e um serviço de transfer muito eficiente, com destaque para Marcos e Matheus, dois responsáveis pelo transfer, gentis e educados. O hotel precisa de reforma, especialmente, nos quartos. Os armários rangem, o mobiliário é antigo... E a limpeza é superficial, muito ruim.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Zilza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel maravilhoso, muito confortável
Stayed 2 nights in May 2026
Verified review

8/10 Good

Ilyonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamento pequeno
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Guilhermina

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente café da manhã, funcionários atenciosos, gostei muito!
Stayed 5 nights in Apr 2026
Verified review

6/10 Okay

TERUAKI

Liked: Staff & service
Quarto razoável, estava em obras e faziam muito barulho à tarde. Equipe de funcionários atenciosos. Transfer para centrinho é um diferencial positivo. Academia razoável. Café razoável.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

MARCELO

Liked: Cleanliness, staff & service, amenities
Equipe e espaços maravilhosos. Amei e quero voltar outras vezes. Muito obrigada.
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Guilherme

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Atendimento excelente, nao sabia do Transfer, muito bom, café da manhã gostoso mas nada muito fora do padrão. Travesseiros desconfortáveis, televisão pequena, senti falta de um ar condicionado, mas a cama era confortável, quarto espaço e banheiro bom, bem localizado
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Paulo Roberto

Liked: Cleanliness, staff & service, amenities
O atendimento é excelente, o café é muito bom e farto. A quarto é velho, mas é funcional e limpo. O banheiro é bem amplo e novo.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel ótimo

Quarto muito bom café ótimo translado para o centro gratuito
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Decidi fechar esse hotel pq iria com minha filha de dois anos e foi a melhor escolha que fiz. Tem uma brinquedoteca boa, sala de jogos, copa baby, berço e mágico no café da manhã aos sábados. Tudo muito voltado pro público infantil!! Fora isso, o hotel disponibiliza de máquina de café, capuccino, chocolate quente e etc a vontade e um transfer de ida e volta ao centro. Sensacional, fez toda diferença. Quero agradecer a todos os recepcionistas, motoristas e ao responsável pelo café da manhã. Todos são muito educados e simpáticos. Voltarei mais vezes. Parabéns e mais uma vez obrigada pela atenção durante todos os dias que passamos aí
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

MONALISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel oferece transfer para onde você precisar de manhã até a noite. Tudo pelo WhatsApp. Achei sensacional.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Erica Aparecida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atendimento, tudo muito lindo , cama super confortável, quarto cheiroso. Adoramos. Viagem em família.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Thais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótima localização

O hotel é ótimo, muito funcional. Funcionários prestativos e simpáticos O café da manhã é ótimo e com boas opções e variedades de alimentos Tem são de jogos e uma academia pequena mas que tudo funciona Achamos bem silencioso o local e estava sempre limpo O estacionamento é pequeno mas não é um problema, sempre há quem manobre os carros, sem stress É muito perto do centro de Capivari, menos de 10 minutos a pé mas o hotel oferece um transfer o dia todo para quem precisar Tivemos dias muito agradáveis Voltaria com certeza
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Neusa

Voltaria e recomendo.

Hotel limpo, compatível com o custo, chuveiro excelente, café da manhã muito bom!
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Sandra

Liked: Cleanliness

Crítica

Hotel antigo, precisando de reformas. Quartos simples, com equipamentos obsoletos. Espelhos velhos e feios. Café razoável. Atendimento bom, mas com poucas pessoas. Acredito que existem melhores opções. A pousada da mesma marca é melhor.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Quezia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima, o atendimento foi excelente, a localização é muito boa. Não temos nada a reclamar. Só elogios.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Flavio Lopes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O serviço de tranfer é muito bom e como fomos na florada da cerejeira o jardim estava lindo!
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Marcelo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Fuja

Nao foi legal. Ao chegarmos nosso quarto nao estava pronto e nos enviaram ao unico que restava. Amplo mas com cama e travesseiros muito ruins, além de forte cheiro de tinta. Acabei passando mal. Definitivamente não me hospedarei mais nesse hotel
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi uma ótima experiência! Eles fornecem transfer até o centro de Capivari e o motorista, Marcos, é muito atencioso e prestativo!
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

ANDERSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessoal do atendimento e do trasnporte para o capivari são bem eficientes e educados
Stayed 2 nights in Jul 2025