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Hotel Plaza Las Americas Cali

Property class: 3.5

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Photo gallery for Hotel Plaza Las Americas Cali

A modern indoor space with a glass staircase, metal railings, and a high ceiling. - Hotel Plaza Las Americas Cali (Cali)
A modern building entrance with glass walls, potted plants, and a tiled floor. - Hotel Plaza Las Americas Cali (Cali)
Two individuals in a bathtub with towels on their heads, holding drinks and a plate of food. - Hotel Plaza Las Americas Cali (Cali)
A woman sitting on a chair in a lobby with a large plant and a glass table in front of her. - Hotel Plaza Las Americas Cali (Cali)
A modern lobby with a large tropical mural, a reception desk, a sofa, and a coffee table. - Hotel Plaza Las Americas Cali (Cali)
At Hotel Plaza Las Americas Cali, you can look forward to free continental breakfast, a rooftop terrace, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or steam room, and indulge in a manicure/pedicure. The on-site restaurant, La Rioja, offers breakfast, lunch, and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Double Room

Pool | Outdoor pool

Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with three beds, a desk, and a chair.

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Single Room

A neatly made bed with a white comforter and a beige skirt, a bedside table with a plant, a mirror, and a small drawer unit.

Standard Single Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room

A hotel room with a bed, a desk, a chair, a sofa, and a balcony with a view.

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Triple Room

A hotel room with a bed, desk, TV, and a shower area.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with two beds, a bathroom visible through an open door, and a framed picture on the wall.

Standard Twin Room

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Jetted Tub

A hotel room with a bed, a desk, two wooden chairs, a coffee table, and a large window with a view of the outside.

Junior Suite, Jetted Tub

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a bed, a desk with a laptop, a TV, and a window with curtains.

Standard Double Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room

A hotel room with two beds, a TV, and a desk.

Family Room

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Twin Beds
  • Free WiFi

About the neighborhood

Located in San Nicolas, a neighborhood in Cali, Hotel Plaza Las Americas Cali is in the entertainment district and near the airport. The area's natural beauty can be seen at The Poet's Park and Rock Park, while Religious Art Museum and Jorge Isaacs Theater are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Jaime Aparicio Pan American Sports Park or Olympic Stadium Pascual Guerrero. Visit our Cali travel guide
Map
Calle 21 No. 3N-34, Valle del Cauca, Cali, 760044

What's nearby

  • A Gothic-style church with intricate architecture and a clock tower.
    Bulevar del Río
    10 min walk - 0.6 miles
  • Torre De Cali
    8 min walk - 0.5 miles
  • La Ermita Church
    12 min walk - 0.6 miles
  • Centenario Commercial Center
    17 min walk - 0.9 miles
  • Valle del Cauca Government Building
    18 min walk - 1.0 mile

Getting around

  • Dauga Station
    47 min drive
  • Alfonso Bonilla Aragon Intl. Airport (CLO)
    30 min drive

Restaurants

  • Museo De La Salsa
    17 min walk
  • Storiad’amore
    17 min walk
  • La Rola
    14 min walk
  • Malamaña
    16 min walk
  • Pizzería Carpaneto
    18 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Rioja

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Rooftop terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 100000 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are available for COP 100000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 120000.00 per vehicle (roundtrip)
  • Pet fee: COP 100000 per pet, per night
  • Rollaway bed fee: COP 100000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Frequently asked questions

Does Hotel Plaza Las Americas Cali have a pool?

Yes, this property has an outdoor pool.

Is Hotel Plaza Las Americas Cali pet-friendly?

Yes, pets are allowed at this property. There's a fee of COP 100000 per pet, per night.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Plaza Las Americas Cali?

Check-in begins at 3 PM.

What time is check-out at Hotel Plaza Las Americas Cali?

Check-out is at noon.

Does Hotel Plaza Las Americas Cali provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 120000.00 per vehicle applies.

Where is Hotel Plaza Las Americas Cali located?

Located in San Nicolas, this hotel is within a 15-minute walk of La Ermita Church, Bulevar del Río, and The Poet's Park. Cali Cathedral and Jorge Isaacs Theater are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Plaza Las Americas Cali Reviews

7.4

Good

7.4

Cleanliness

7.0

Location

7.6

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 24 out of 58 reviews
Rating 8 - Good. 12 out of 58 reviews
Rating 6 - Okay. 8 out of 58 reviews
Rating 4 - Poor. 5 out of 58 reviews
Rating 2 - Terrible. 9 out of 58 reviews

Reviews

Verified review

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, location and amenities. Pool,gym, safe in room,Sauna, spacious rooms. Minor maintenance issues visible but acceptable. Very close to Occidental Hospital. Great for the budget mindset.
Stayed 3 nights in Jun 2024
Verified review

2/10 Terrible

Heilyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We expected to have a good experience since the place has several positive reviews. However, what we experienced was completely disappointing. On the first night, the room we booked for my mom and her husband had a serious issue with the air conditioning. During the night, it started leaking so badly that it felt like it was raining inside the room, which was very uncomfortable and alarming. When we reported it at the front desk, the staff member was kind, apologized, and told us that if we came back, we would receive an “excellent discount” and that the experience would be different. We decided to give them a second chance, but unfortunately, that was not the case. The so-called discount turned out to be minimal (around $10), and when I compared prices on Expedia, I found cheaper rates even without that “offer,” so there was really no compensation at all. Additionally, we were initially assigned the same room from the previous day, which had not been cleaned. We had to go back to the front desk again to request a different room. In the new room, we encountered more issues: there were no towels, no soap, no shampoo, and although the air conditioning turned on, it did not cool. Overall, the customer service was poor, and our experience as tourists was very negative. We do not recommend this place, as it does not meet basic standards of quality or service.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in May 2026
Verified review

8/10 Good

GERSAIN

Liked: Cleanliness, staff & service, property conditions & facilities
B
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Luz Marina

Liked: Amenities
Rggh
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

CESAR

Excelente
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

GILBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Claritza

Liked: Cleanliness
The personal that works there are very nice
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs more maintenance. Everything looks old and some parts very dirty.
Stayed 1 night in May 2024
Verified review

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Certainly! Here’s a revised version of your message: --- I have stayed in many hotels, but I have never had an experience like the one we had at this hotel. The facilities were dirty, including the pool and the gym, and the jacuzzi was broken. When we asked for a wine opener, we were told that none were available. The hair dryer was broken, the fridge was old and malfunctioning, and the pool towels were worn out and had holes. We initially booked for three days but decided to leave after two days because we didn't feel safe at the hotel. Despite this, we were not given a refund for the third night. When we checked out yesterday, we were charged $200 for allegedly dirty towels and bed sheets, even though they were old and had holes. We requested to speak with the manager, but after waiting for an hour, we were told that she was in a meeting and unavailable. This has been the worst experience I have ever had at a hotel. --- Let me know if you need any further information. I would like Expedia to refund the extra night and the money the hotel debited from my credit card
Stayed 3 nights in May 2024
Verified review

4/10 Poor

Diego

Disliked: Amenities, property conditions & facilities
La ubicación es buena si deseas pasear por el centro. Pero las habitaciones estan en malas condiciones, el elevador pareciera sin mantenimiento.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy satisfecha con la estadía y el personal muy amable!!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

amilcar santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amplio y bonito el personal muy amable
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Abraham

Liked: Cleanliness, staff & service
La cama muy vieja, el ascensor que da miedo
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Carlos Anibal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
En mucho, pero mucho tiempo, es el peor hotel que en que hemos estado. Ese lugar parece abandonado, embargado o algo así. El personal pésimo y el servicio malísimo. De verdad ese hotel daña todo el viaje.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Gabriel

Disliked: Cleanliness, property conditions & facilities
Las fotos presentadas no son actualizadas, hubo que cambier de habitacion dos veces. La primera no tenia agua caliente, la segunda el aire acondicionado no funcionaba en la tercera habitacion el televisor tenia problemas con el sonido. El area de la piscina estaba sucia y con pmumas de palomas. La puerta de la habitacion hubo que ponerle un papel a la cerradurra porque tenia un orificio y te podian observar desde afuera. No recomiendo ese hotel bajo ninguna circunstancia. Deben remodelarlo por completo.
Stayed 7 nights in May 2025
Verified review

2/10 Terrible

Soledad

Disliked: Property conditions & facilities
no trabajaba el aire, no habia agua para comprar para tomar la chapa del hotel edtaba rota
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Tyler

No
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buena la atencion
Stayed 1 night in Jan 2022
Verified review

6/10 Okay

dezi

Liked: Staff & service
Disliked: Amenities
i like the staff they were very friendly. also i did the the massage and spa service.
Stayed 7 nights in Nov 2021
Verified review

8/10 Good

Fabricio

Liked: Cleanliness, staff & service, room comfort

Nice place no privacy

The hotel is nice, well maintained and clean, the staff very friendly and helpful. The room it self at least the one I have, has no privacy you can hear every conversation from next room, and that is part because it has glass walls facing the street but it is a gap o about 8 inches between the outside wall and the interior wall, you could literally see the room next door thru this gap. Yes is partially covered but if you are tall or get on a chair could see the other side. So privacy is none. Now other than that bed is very comfortable and the room as the rest of the facility is very very clean. I do recommended yes.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

LasAmeeicas

Liked: Staff & service, property conditions & facilities
Me parece muy bien, tienen un precio, económico y su personal es atento,en la limpieza,son constantes y están dispuestos a brindar un buen servicio te ayudan a movilizarte y te brindan una buena atención.
Stayed 7 nights in Nov 2019
Verified review

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Toilet is running water. No hanger for cloth hanging. Furniture are cheapy . Staff are not friendly.
Stayed 2 nights in Aug 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Once I arrived at the hotel they said that I did not have a reservation at the hotel and that travelocity did not contact the hotel for a reservation for Ramon Otero. That I souls go yo a diferent hotel because they were full and that they could not help me. I show them my reservation confirmation and the person at the front desk didnt even looked at the computer to verify my confirmation with travelocity. I got very sad and angra and I told the person at the front desk that if they were gong to chase me from the hotel they had to make acomodations for me and my wife in another hotel and they had to pay for my stay there. I keeped insisting that I was not living the hotel because Im a american tourist that thrusted that my reservation was going to be honered. After 30 minutes a supervisor came to me saying that they had found a room justo like I had reserved and that I had to wait while they cleaned the room. I waited about an hour before I could center the room. Once in the room I had to go back yo the front desk and telled them that the tv remote control wasent working and they send a person to replace the batterys. The A/C over our bed wasent working it was only blowing hot air. My wife and me decided to the hotel swiming pool and we could not get in because the water was derty and had a bad smell. So we could not get in. We decided to take a shower and the shower door had some roller guide missing and almost the glass Door came off the track. There were 2 slidding doors a
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Roger

Bad service, no communication.

Everything was fine till they hit me with a charge at check out supostly for Insurence for the kid in case of emergency? Not good!.. I will never stay there again.
Stayed 1 night in Feb 2019