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Alta Vista Thermas Resort

Property class: 3.5

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Photo gallery for Alta Vista Thermas Resort

A resort with a swimming pool, outdoor seating, and a multi-story building. - Alta Vista Thermas Resort (Caldas Novas)
A buffet with various baked goods and pastries. - Alta Vista Thermas Resort (Caldas Novas)
A covered outdoor area with a wooden floor, potted plants, and a pergola structure. - Alta Vista Thermas Resort (Caldas Novas)
Private kitchen - Alta Vista Thermas Resort (Caldas Novas)
A hotel room with a bed, a bedside table, a lamp, and a window with curtains. - Alta Vista Thermas Resort (Caldas Novas)
You can look forward to free water park access, a coffee shop/cafe, and a garden at Alta Vista Thermas Resort. For some rest and relaxation, visit the steam room. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and an arcade/game room.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Apartamento Luxo I

A hotel room with a bed, a bedside table with a lamp, a wooden wardrobe, and a window with curtains.

Apartamento Luxo I

9.0 out of 10
Wonderful
(15 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartamento Luxo II

A hotel room with a bed, a bedside table, a lamp, and a window with curtains.

Apartamento Luxo II

8.4 out of 10
Very good
(5 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Bairro do Turista, a neighborhood in Caldas Novas, is home to Alta Vista Thermas Resort. Serra de Caldas state park and Serra de Caldas Novas State Park reflect the area's natural beauty and area attractions include Hot Park and Water Park. Traveling with kids? Consider Lagoa Quente de Pirapitinga and Kitakas Park. Visit our Caldas Novas travel guide
Map
Rua 18, quadra 68, Lote R-1, s/n, Caldas Novas, Goias, 75690-000

What's nearby

  • sol das caldas
    3 min walk - 0.2 miles
  • Japanese Gardens
    17 min walk - 0.9 miles
  • Water Park
    20 min walk - 1.1 miles
  • Feira do Luar
    3 min drive - 1.2 miles
  • Acqua Park diRoma
    3 min drive - 1.2 miles

Getting around

  • Caldas Novas (CLV-Nelson Ribeiro Guimaraes)
    8 min drive

Restaurants

  • Recanto do Milho
    2 min drive
  • Restaurante Dona Maria
    4 min drive
  • Doces Caseiros Dona Maria
    4 min drive
  • Deck Restaurante
    2 min drive
  • Restaurante Girassol
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 5 indoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Gym
  • Outdoor pool
  • Playground
  • Steam room
  • TV in common areas

Family friendly

  • 5 indoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free water park access
  • In-room kitchenette
  • In-room microwave
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Spa

  • Massage
  • Spa services

Accessibility

  • Elevator

More

  • Banquet hall
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Minibar
  • Stovetop

More

  • Air conditioning
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Pool access available from 7 AM to 11 PM
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property

Frequently asked questions

Does Alta Vista Thermas Resort have a pool?

Yes, this property has 5 Indoor pools, an outdoor pool, and a children's pool. Pool access is from 7 AM–11 PM.

Is Alta Vista Thermas Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Alta Vista Thermas Resort?

Check-in start time: 2 PM; Check-in end time: 11 AM. Late check-in is available during limited hours.

What time is check-out at Alta Vista Thermas Resort?

Check-out is at 11 AM.

Where is Alta Vista Thermas Resort located?

This family-friendly Caldas Novas hotel is located in Bairro do Turista, within 1 mi (2 km) of sol das caldas, Water Park, and Lagoa Quente de Pirapitinga. Acqua Park diRoma and Japanese Gardens are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Alta Vista Thermas Resort Reviews

8.4

Very Good

8.4

Cleanliness

9.8

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 193 out of 370 reviews
Rating 8 - Good. 104 out of 370 reviews
Rating 6 - Okay. 39 out of 370 reviews
Rating 4 - Poor. 19 out of 370 reviews
Rating 2 - Terrible. 15 out of 370 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff and quiet environment , highly recommend.
Stayed 4 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
I love everything all the stuffs guys are so nice, the kitchen guys they’re so amazing with the food, nice organization, clean area, nice chef and suchef grate food 👏👏👏👏I hope to come back again
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very neat and spacious. Comfy beds. Only missing some pots in order to prepare meals. A larger fridge would also be nice.
Stayed 7 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As acomodações são limpas porém tive problemas c o jantar que já havia pago através do Hotéis.com e na hora do checkin não constava o pagto tive que pagar e estou aguardando o reembolso do Hotéis.com. O café da manhã é excelente porém o jantar tem muita variedade mas achei a comida muito sem sabor parece que falta alho gostei não.
Stayed 7 nights in Jul 2026
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service
As áreas comuns tais como recepção, área de jogos, piscina e quadras encontravam-se limpas e bem conservadas. As áreas relativas a cada bloco de apartamentos, como hall, elevadores e corredores, tinham muita sujeira. Os apartamentos são bons mas tinham as paredes muito sujas. Não tinham cheiro desagradável. Seria perfeito não fosse pela conservação citada. A roupa de cama e banho também estava muita gasta, e encardida. A equipe não é muito simpática. O café da manhã é bom tendo um opções de pães, bolo, sucos industrializados, proteínas e frutas. Enfim, é uma boa hospedagem que tem potencial para ser um lugar excelente se a manutenção e conservação for levada a sério. Outro ponto que precisa melhorar é o comprometimento da equipe em bem atender ao hóspede.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada a reclamar. Tudo muito bom, novo e limpo. A única pena foi que não tivemos muito tempo para aproveitar o hotel em si. Tínhamos várias atividades externas. Excelente local! Recomendo 100%
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Infelizmente deixaram a desejar na parte da limpeza do quarto, e a televisão não pega Netflix mesmo você tendo a conta, pra quem tem filho pequeno acaba fazendo falta em algum momento. A sauna em manutenção assim como da última vez que me hospedei. A academia muito defasada e mesmo tendo poucos equipamentos tinham alguns em manutenção. A primeira hospedagem foi fantástica mas dessa vez deixou a desejar em alguns pontos.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

O quarto de hotel é ótimo, bem grande O problema são os enxovais muito velhos amarelados, rasgados e a limpeza não tem, você precisa descer com o lixo, pedir o que precisa, como papel higiênico, toalhas etc, e ainda assim eles resistem tem que insistir muito, não voltarei nesse hotel
Stayed 5 nights in Jul 2026
Verified review

4/10 Poor

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
O hotel é muito bom, quartos novos e espaçosos. Faltou acesso a streamings e secador de cabelo. O problema foi a falta de limpeza. Quando chegamos, a pia do banheiro estava entupida e cheia de pelos. Por incrível que pareça, durante a estadia de 3 diárias, não foi feita nenhuma limpeza no quarto. No último dia, reclamei na recepção e pedi que ao menos fossem trocadas as toalhas, o que não aconteceu. Tive que ir pessoalmente na recepção buscar toalhas limpas. Outro problema foi que em um dos chuveiros não havia água quente. Tomar banho frio em Caldas Novas não dá. Tirando isso, a experiência foi positiva. As piscinas são ótimas, água bem quente, como gosto. A localização é boa. Provavelmente voltarei a me hospedar no hotel, pela parte boa que experimentei, mas serei mais exigente em relação aos pontos negativos.
Stayed 3 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel foi uma decepção, atendimento péssimo, ficamos hospedados 7 dias e tivemos limpeza do quarto apenas um dia, nem papel higiênico colocavam, Isso pq era dia sim dia não, inclusive presenciamos outra família reclamando na recepção do mesmo problema, formigas pelo quarto, cama dura, apenas com um lençol por cima do colchão, sem lençol para se cobrir. Reservamos com pensão completa, comida sem sabor e sem opção, carne que era servida no almoço reaproveitava no jantar, só mudavam o nome do molho mas todos eram molho madeira, pedimos comida fora dois dias. Café da manhã também sempre a mesma coisa bolos secos que esfarelavam. Tentamos por 3 dias alugar toalha na recepção e não tinha, um resort que não tem toalha de piscina para os hóspedes é demais, piscinas extremamente quente que mal dava para entrar, acumulava todo mundo na mesma que estava um pouco menos quente e que as 11h00 da manhã já estava imunda. Não indicamos, precisam melhorar muito.
Stayed 7 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Staff & service
Tive muito problemas no check in pois vcs vendem crianças até 17 anos mas o hotel só considera até 12 anos! Tenham atenção quanto a isso!
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Manchada as roupas de banho e cama. Instalação velhas, o ar não funciona bem. Pra 1 dia foi ok, mas não voltaria.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Péssima experiência. Roupas de cama sujas, falta de toalhas e ambientes sujos
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo, atenciosamente dos funcionários
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nós gostamos muito deste hotel, e tem a vantagem de estarem incluidos ingressos para o Lagoa Quente. Sempre que pudermos voltaremos.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Comprar toalhas novas. E melhorar o café da manhã. A limpeza estava excelente.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo ótimo, só que a pizzaria da recepção trocou de donos e a pizza está péssima! O anterior era ótimo! O Hotel é muito bom!
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Hotel com grande estrutura e potencial, mas precisa intensificar na limpeza, roupas de camas estão machadas amareladas de muito uso, café é bem servido, sobre manutenção e conservação precisar ser melhorado! Acho que a um desequilíbrio em valor cobrado com serviço ofertado.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Atendimento excelente. Café da manhã farto. A parceria com o clube Lagoa faz a diferença. Experiência muito boa
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Muito bom hotel, mas 9 colchão está na hora de trocar
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Facil localização, apartamentos otimos,tudo sempre limpo
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Sauna nao era ligada.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
So deixou a desejar na sauna, todo dia tinha uma desculpa pra nao ligar.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Agua das piscinas sempre limpas e aquecimento muito bom, cada piscina tinha sua temperatura e era mantida o dia todo, so deixou a desejar foi a sauna, nao estava funcionando, e cada funcionário que era perguntado se ia ligar, dava uma desculpa diferente.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei muito do hotel, funcionários super prestativos... Ótimo café da manhã com opções variadas.
Stayed 2 nights in Mar 2026