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Citadel Hotel

Hotel in Calais

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Superior Double Room | Free WiFi
Coffee and/or coffee maker
Exterior
Superior Double Room | Bathroom | Free toiletries, hair dryer, towels
Lobby lounge

Reviews

5.6 out of 10

Popular amenities

  • Parking available
  • Pet friendly
  • Breakfast available
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Room, Connecting Rooms

Free WiFi

Family Room, Connecting Rooms

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
TV
Wardrobe or closet
  • City view
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Twin Room

Free WiFi

Superior Twin Room

Highlights

Heating
TV
  • 12 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Free WiFi

Superior Double Room

Highlights

Heating
Free cribs/infant beds
TV
  • City view
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
28 RUE ROYALE, Calais, Pas-de-Calais, 62100

What's nearby

  • Calais Hotel de Ville - 9 min walk - 0.5 miles
  • Calais Lighthouse - 9 min walk - 0.5 miles
  • Calais Beach - 19 min walk - 1.0 mile
  • Port of Calais - 7 min drive - 2.6 miles
  • Cité Europe - 7 min drive - 3.7 miles

Getting around

  • Calais City Station - 5 min walk
  • Lille (LIL-Lesquin) - 84 min drive

Restaurants

  • ‪Café de la Tour - ‬3 min walk
  • ‪Le Chill - ‬3 min walk
  • ‪Brasserie l'Hovercraft - ‬1 min walk
  • ‪Histoire Ancienne - ‬1 min walk
  • ‪Le Centaure Brasserie - ‬4 min walk

About this property

Citadel Hotel

Hotel near Port of Calais
Citadel Hotel provides everything you need. Stay connected with free in-room WiFi.
Other perks include:
  • Breakfast (surcharge), self parking (surcharge), and newspapers in the lobby
  • Smoke-free premises
Room features
All guestrooms at Citadel Hotel have amenities such as free WiFi.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 7 per night)
  • Limited onsite parking

Food and drink

  • Breakfast available for a fee: EUR 7 per person

Conveniences

  • Limited-hour front desk
  • Newspapers in lobby

Guest services

  • No housekeeping service

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV

More

  • Heating

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours), private entrance

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: approximately EUR 7 per person
  • Self parking fee: EUR 7 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Citadel Hotel Calais
Citadel Hotel
Citadel Calais
Citadel Hotel Hotel
Citadel Hotel Calais
Citadel Hotel Hotel Calais

Frequently asked questions

Is Citadel Hotel pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Citadel Hotel?

Self parking is available for EUR 7 per night. Limited spots are available.

What time is check-in at Citadel Hotel?

Check-in start time: 4 PM; Check-in end time: 8 PM.

What time is check-out at Citadel Hotel?

Check-out is at 11 AM.

Where is Citadel Hotel located?

Located in Calais City Center, this hotel is within 1 mi (2 km) of Parc Richelieu and Port of Calais. Tour de Guet and Museum of Fine Arts Calais are also within 5 minutes. Calais City Station is 5 minutes by foot and Les Fontinettes Station is 25 minutes.

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Citadel Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 4 out of 75 reviews
Rating 8 - Good. 20 out of 75 reviews
Rating 6 - Okay. 16 out of 75 reviews
Rating 4 - Poor. 20 out of 75 reviews
Rating 2 - Terrible. 15 out of 75 reviews

7.2/10

Cleanliness

5.6/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ines

Convenient

Very central, close to shops and restaurants . Only 10 drive from the Eurotunnel.
Stayed 1 night in Aug 2018

2/10 Terrible

Naresh

Even for just 1 overnight stay en-route and at (as low as) £35.00 We will NOT use this hotel again. The lights in the room were not working. Electricity wiring looked a bit dodgy. Had to leave the window open because it felt unclean. It's on the noisy road with bars and pubs. Basically didn't sleep well. Shower was leaking. Overall rubbish.
Stayed 1 night in Aug 2018

4/10 Poor

Timm, Copenhagen Denmark

Disliked: Property conditions & facilities, room comfort

Hotel er en overdrivelse

Hotellet er et do-it-your-self, uden personale. Det er ikke specielt dyrt, men dyrt i forhold til hvad man får.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The room was clean. You get what you pay for.
Stayed 1 night in Jun 2018

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

We had 3nights at Citadel, but we had 2nights in a double room and one night in a twin. Nice crisp white bed linen and towels. Twin room felt more spacious and as it had two windows. Nice accommodation for the price. Very central for Ferry port, and bars and restaurants. Very helpful staff.
Stayed 1 night in Jun 2018

2/10 Terrible

Thierry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

2/10 Terrible

jean , london

Disliked: Property conditions & facilities, room comfort

poor hotel no reception

pass not working ,bed was terrible, double glazing not seal properly I will not recommend this hotel to anyone not worth a star
Stayed 1 night in May 2018

2/10 Terrible

isa, sarthe

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

patétique

arrivée et aucune indication pour s'enregistrer et récupérer le code et le passe de la chambre , merci au passant qui m'a indiquer qu'il fallait s'adresser dans un autre hôtel qui se situe à plus de 500 m . accueil du réceptionniste agréable, retour à l'hôtel et !!! oh surprise en découvrant une chambre d'environ 11 m2 , aucun rapport avec les photos mise sur le site, je ne vais pas tout détailler car il y aurait long a dire mais , après avoir eu trois passes dont deux défectueux , un accrochage avec le gérant de l'hôtel qui vous agresse alors que vous ne vous adressé pas a lui , un matelas et des oreillers tachés ++ , matelas qui date de Mathusalem , bref aucune recommandation pour cet hôtel . je tiens à remercier la jeune fille qui faisait le ménage tout les jours , serviable , et faisait son possible à satisfaire les demandes des clients .
Stayed 6 nights in Apr 2018

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I was scammed.

Hotel was locked up on arrival, it was pouring with rain. I tried the buttons no joy. I then noticed a piece of appear to call. Not mowing the local code I had to find that then call the number. Someone replied and said they would come. Someone did and we went inside. No booking on there system they said. Hotel full. Hotels.com no good they said. I was not happy. We have another hotel not far I you go there we have one room left. So in the pouring rain what else could I do. I was dire, filthy, old. No wifi, shower head broken off and a piece of cord for a shower. Bed was filthy. I eat tried to sleep, couldn't and left after 5am. Funny though that they said go to the room and I can pay when I come down, they they had taken payment by the time I came back so they found the booking. I was not pleased I was not in what I booked, as I had stayed there before with the BBC. This was a scam, total scam, never again will I be booking this way.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

boulanger

Disliked: Staff & service, property conditions & facilities, room comfort

à éviter absolument

très bruyant
Stayed 2 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

ideal for stop over

central location, good for stop over, good value for rate..
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Christophe

Disliked: Staff & service
Pas de réservation enregistré malgré mon mail Je me suis retrouvé en plan puisqu’il n’y a pas de personnel
Stayed 1 night in Nov 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Bernadette

Liked: Cleanliness, property conditions & facilities, room comfort

Decent out of the Calais Budget hotels.

I returned here, after trying out all the local lowest price hotels, that's 25-35 euro. I'd rate them in this order Belazur & Citadel - yes Beffroi, Pacific - no not unless others are booked out Marie Tudor - no don't even think about it. Citadel room, I've stayed in 3 of the 9, are fine for cleanliness. Hard to work out how to use the TVs, the water in the showers can be variable, but rooms renovated, warm, not damp smelly like Pacific and Marie Tudor. Worst part is having to go to Belazur to collect the key, that's a pain and should be clearly written on the adverts on hotels.com.
Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Outside was warmer than the hotel room

No heating when we told the reception he just shrugged it off with no attempt to rectify the problem and it was cold that night. Perfect for those who don't like heat or warmth !
Stayed 1 night in Sep 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Alcino

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Très mauvais

Très mauvais. Il n'y a pas de réception mais il n'y a pas non plus d'information pour savoir comment rentrer dans l'hôtel!. Par chance un autre couple allait dans cet hôtel et en arrivant l'après-midi n'ont pas pu rentrer. C'est en demandant autour qu'ils ont appris qu'il fallait aller à l'hôtel Azur pour récupérer les cartes de chambres. Ce couple (famille Mijatovic) a d'ailleurs annulé la réservation sur place car il y a des escaliers très très abrupts et ils avaient une personne âgée de 90 ans qui ne pouvait pas monter. Comme ils nous ont expliqué leur mésaventure et que nous étions sur la route, nous avons essayé d'appeler l’hôtel Citadel pour prévenir que nous n'arrivions que vers 22h30.. pendant plus de 2 heures nous avons essayé d'appeler au Citadel et même à l'hôtel Azur et personne n'a répondu!!! Arrivés vers 22h30 nous nous sommes donc dirigés à l'Azur et là autre surprise le veilleur de nuit nous dis qu'il n'a pas de cartes pour nous... Finalement il a passé plusieurs coup de fil et les cartes étaient bien là. Il nous a accompagné Citadel mais n'avait pas une des cartes de la chambre. Il nous a fait entrer avec son passe et promis de la ramener dans les 15 minutes. Ces 15 minutes se sont transformées en un tapage à la porte de la chambre à 1h30 du matin!!! et comme nous étions complètement endormi il a glissé la carte sous la porte. A rayer de vos hôtels!
Stayed 1 night in Aug 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

FREEZINGHELL.com

Shockingly, the Citadel hotel, in Calais', was closed when I arrived: along with four others: some local 'scandal', involving the Police, according to locals. While trying to find somewhere else, I had my wallet pickpocketed, and I spent a rather 'purgatorial' night on a park bench. I'm currently trying to get my money back from Hotels.com. No 'accommodation' on that score either, as yet.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

One night only

No lift but four flights, not all rooms have own toilet which is not mentioned in the ads, showers inadequate- too small and little pressure. Worst of all the reception only operates for one hour from 4pm - 5pm so it is almost impossible to get in touch with them (they pack the phone away and don't answer or have a message service)
This review was submitted before 2018 and has not been verified.

2/10 Terrible

JOHN

Disliked: Staff & service

AVOID THIS HOTEL.

We arrived at this hotel at approx 4pm on a November 2016 Saturday. The entrance door was closed; there were no lights visible inside the hotel and no sign of any Receptionist whatsoever - just an empty desk in the dark. There was no bell to ring and no instructions as to what to do. There was no apparent side entrance. I phoned the hotel telephone number in France mentioned on our booking confirmation (I speak French) but the person who answered the phone obviously had no connection with the hotel. I phoned venere.com on the number on our booking confirmation and correctly answered all the questions but operators were busy and after a few minutes I had to give up and seek an alternative solution as I knew that some other hotels were fully booked and I needed to find another hotel and not have to sleep in the car.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Éric

Disliked: Staff & service, property conditions & facilities
Pas de télévision..... Confort très moyen.... Bruyant.... Bref pas terrible franchement
This review was submitted before 2018 and has not been verified.

8/10 Good

R, uk

Liked: Cleanliness, room comfort

Cheap

For the price this is great stopover. I could not get in! Hotel is locked, small foyer with no receptionist. No notice on how to check in, went round to other hotels asking advice until someone who could tell me sister hotel for checking in. Otherwise cheaper than anywhere else, shower too small
This review was submitted before 2018 and has not been verified.

8/10 Good

Abigail, Manchester

Liked: Room comfort

A lovely stay.

I was very much impressed with my little room. It was just a simple, self contained room but it was lovely after a long day to have a space of my own to return to. I stayed for 5 nights, the room was always clean but the sheets were not cleaned for the entire stay. The staff were lovely. The bars across from the hotel were fantastic and cheap.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Fabrice

Liked: Cleanliness
Disliked: Staff & service, room comfort

mauvais rapport qualité prix - hôtel inadapté

Arrivé à 20h45: accueil de l'hôtel fermé. Appel au N° indiqué sur la porte: je dois récupérer la carte d'accès de ma chambre dans un autre hôtel situé à 300 m et on me donne de mauvaises indications pour m'y rendre (10 bonnes min de marche à pied avec mes bagages). Je devais payer à l'hôtel: ma carte a déjà été débitée. Impossible d'avoir une facture: on me la promet pour le lendemain dans ma chambre. Le lendemain: pas de facture. A l'accueil de l'autre hôtel (l'accueil de l'hôtel CITADEL est constamment fermé lorsque je pars ou j'arrive) toujours impossible d'avoir la facture. Je dois retourner à l'accueil une 3e fois le surlendemain. Chambre correcte mais SDB yc WC d'environ 1 m2 avec un simple rideau circulaire pour la douche (demi-cercle de 50 cm de diamètre pour se doucher). Séjour inoubliable...
This review was submitted before 2018 and has not been verified.

6/10 Okay

Peter, London

Liked: Cleanliness, staff & service

One night stay

The room was small but clean. The beds were comfortable and the shower and loo were clean and functioned well. This is a small hotel with only 9 rooms, all up steep stairs to the 1st, 2nd and 3rd floors. No lift, so not suitable for visitors with mobility difficulties. The young lady on reception duty was helpful. The rooms have little sound insulation so could be noisy. No public rooms, coffee shop or other facilities. All in all, fine for a brief stay, probably not for any length of time
This review was submitted before 2018 and has not been verified.

4/10 Poor

Gina Frankie, london

Liked: Staff & service
Disliked: Property conditions & facilities

Good location 5 mins walk to the beach (plaga)

Do not expect much from this hotel, we arrived at the hotel at 5pm. There no one to open the door as you needed a code to get in. There was a sign at the door to go to a near by hotel. We did and at the reception they took our details and gave us the key to the room,and code for the entrance door. The room was very tidy, the bathroom has no bath and is very small so if you think you are over weight that is definitely a bathroom you don't want to use. My room came with a balcony so that was a plus for me. The bed was comfortable but not good for action (noisy) The TV works but it says no signals when it comes on. Will I stay there again? I really don't know:)
This review was submitted before 2018 and has not been verified.

8/10 Good

Jérôme MARTIN, Ile de France

Liked: Cleanliness, staff & service, room comfort

Bon Hôtel avec personnel aimable

en centre ville