Vacations Close To Cala Grassio

Clean room good amenities

The hotel is simply ok. Typical all inclusive place with watered down drinks and gross small portioned food. I mostly have a problem with their lack of accommodation and hospitality. I had an emergency that made it so I checked in 2 days late to my week stay, I did not ask for a refund for the days missed or for my missed taxi I simply asked them to send me another taxi for free to which they refused. As a hospitality business you should want your guests to have a fully stress free experience, they didn’t do that in fact added to it. They were so dismissive entirely. Won’t stay here again.

Overall a good stay for price paid. Property was very clean. Rooms are somewhat updated. Comfortable bed. Basic but nice, updated gym. Breakfast was better than anticipated — well run, always clean tables, friendly cooks. The “free parking” is actually street parking, but there was always an open spot in the lot in front (which is public parking) or around the neighborhood, just have to look or be creative (there is no hotel parking). Entrance is confusing- main entrance in front facing harbor has no elevator, no ramps, and it’s up a few flights of stairs to get to lobby. Tiny broken sign says “R..tion” (reception with missing letters, truly sad and reflective of management), this is the front side with no elevator. Back entrance has zero signage, not even hotel name. (Park in back for checkin, if you can). Reception staff were very nice. Hotel could be so much better if the owners / management cared. Lots of wear and tear. Broken floor tiles throughout. Half of exterior and lobby looks slick (new), half looks run down (the front and the hallways and the room condition). or abandoned (lower front - taped up, abandoned restaurant signs).. Could use a refresh — could be much nicer with minimal investment.

Mongibello is a stunning hotel. The design is beautiful, the pool area is fantastic with plenty of sunbeds, and there are lots of places to relax. The bar has a great atmosphere, the rooms are charming, and I loved the décor and theme. The restaurant on my first night was excellent, with great food, drinks and service. I would happily return or try another Concept Hotel Group property. However, the service needs significant improvement. I checked in early and was given the wrong room key, believing I had received a complimentary suite upgrade. Four hours later I was told to move rooms immediately or pay to stay. I then had to wait all day for my replacement room. Reception let me keep the suite for one night because of their mistake, but the promised complimentary drinks never arrived. Some staff were also rude, questioning why I complained when the error was theirs. My original room had been given away, so I was moved to a room overlooking the car park. During the move, my food was left out of the fridge and spoiled, and a swimsuit went missing with no follow-up. Other issues included poor soundproofing, no Wi-Fi for two days, housekeeping not attending daily, holes in the blackout curtain, a broken mirror, flies in the coffee machine, a cigarette left in the suite, paying extra for milk, flashing spotlights, a fire alarm at 10am, no beach towels before 10am, and slow pool service. All issues contradicts what is in the official hotel guide. No response to emails.