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Hacienda AltaGracia, Auberge Resorts Collection

5.0 star property
Luxury hotel with 3 restaurants and 2 outdoor pools

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Photo gallery for Hacienda AltaGracia, Auberge Resorts Collection

Couples treatment rooms, sauna, hot tub, steam room, body treatments
Property video
Reception
Room (Casa) | Egyptian cotton sheets, premium bedding, free minibar items
View from room

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Room service
  • Gym
  • Pool

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Grand Room (Casita Grande)

Egyptian cotton sheets, premium bedding, free minibar items

Grand Room (Casita Grande)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Room (Casa Grande con Piscina)

Grand Room (Casa Grande con Piscina) | Mountain view

Grand Room (Casa Grande con Piscina)

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 167 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Room (Casa con Piscina)

Room (Casa con Piscina) | Egyptian cotton sheets, premium bedding, free minibar items

Room (Casa con Piscina)

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 122 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Casa)

Egyptian cotton sheets, premium bedding, free minibar items

Room (Casa)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 122 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room (Casa Grande)

Egyptian cotton sheets, premium bedding, free minibar items

Grand Room (Casa Grande)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 169 sq m
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room (Casona con Piscina)

Private pool

Room (Casona con Piscina)

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 167 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room (Casita)

Egyptian cotton sheets, premium bedding, free minibar items

Double Room (Casita)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 73 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Casita)

Egyptian cotton sheets, premium bedding, free minibar items

Room, 1 King Bed (Casita)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 73 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Contiguo Escuela Sta Teresa de Cajon, Cajón, San Jose

What's nearby

  • Alexander Skutch Bird Sanctuary - 17 min drive - 4.9 miles
  • Topolandia - 23 min drive - 8.5 miles
  • Chirripó National Park - 47 min drive - 13.6 miles
  • Samaritan Chocolate - 51 min drive - 20.8 miles
  • The Secret Gardens - 53 min drive - 21.9 miles

Restaurants

  • ‪Soda Las Palmas - ‬18 min drive
  • ‪Soda El Maná - ‬25 min drive
  • ‪Bar y Restaurante El Lechoncito - ‬32 min drive
  • ‪Pizzeria Vella Casa - ‬33 min drive
  • ‪Soda Rusti-k - ‬30 min drive

About this property

Hacienda AltaGracia, Auberge Resorts Collection

Luxury family-friendly hotel in the mountains
Consider a stay at Hacienda AltaGracia, Auberge Resorts Collection and take advantage of 2 poolside bars, a terrace, and a coffee shop/cafe. Adventurous travelers may like the cycling, a ropes course, and horseback riding at this hotel. Indulge in Ayurvedic treatments, a detox wrap, and a body scrub at THE WELL, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has a garden, an arcade/game room, and a library. Guests can also expect to find laundry facilities, 2 bars and a steam room.
Other perks include:
  • 2 outdoor pools and an indoor pool, with cabanas, sun loungers, and pool umbrellas
  • Free valet parking
  • Bike rentals, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Barbecue grills, a 24-hour front desk, and a gift shop
Room features
All 50 rooms feature comforts such as premium bedding and wet bars, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Highchairs, children's books, and art supplies
  • Hypo-allergenic bedding, Egyptian cotton sheets, and free cribs/infant beds
  • Bathrooms with free toiletries and hair dryers
  • 50-inch LED TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and separate sitting areas

All inclusive details

All-inclusive room rates at Hacienda AltaGracia, Auberge Resorts Collection are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free valet parking on site

Food and drink

  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Horseback riding/rentals
  • Indoor pool
  • Library
  • Mountain biking
  • Ropes course
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Art supplies
  • Children's books
  • Children's games
  • Children's pool
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 floor
  • Built in 2014
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 375 per vehicle (roundtrip, maximum occupancy 6)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hacienda AltaGracia Hotel San Isidro de El General
Hacienda AltaGracia Hotel
Hacienda AltaGracia San Isidro de El General
Hacienda AltaGracia Auberge Resort San Isidro de El General
Hacienda AltaGracia Auberge Resort El General
Hacienda AltaGracia Auberge San Isidro de El General
Hacienda AltaGracia Auberge El General
Hacienda AltaGracia Auberge G

Frequently asked questions

Does Hacienda AltaGracia, Auberge Resorts Collection have a pool?

Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool.

Is Hacienda AltaGracia, Auberge Resorts Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hacienda AltaGracia, Auberge Resorts Collection?

Valet parking is free at this property.

What time is check-in at Hacienda AltaGracia, Auberge Resorts Collection?

Check-in begins at 2:00 PM. After-hours check-in is not available.

What time is check-out at Hacienda AltaGracia, Auberge Resorts Collection?

Check-out is at 11:00 AM.

Does Hacienda AltaGracia, Auberge Resorts Collection provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 375 per vehicle applies.

Are there all-inclusive benefits at Hacienda AltaGracia, Auberge Resorts Collection?

Some rate plans available at this hotel are all-inclusive.

Where is Hacienda AltaGracia, Auberge Resorts Collection located?

Located in the mountains, this family-friendly hotel is 5.6 mi (9 km) from Alexander Skutch Bird Sanctuary and 8.2 mi (13.2 km) from Topolandia. Canaan Cheeses and Samaritan Chocolate are also within 20 mi (32 km).

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Hacienda AltaGracia, Auberge Resorts Collection Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 29 out of 32 reviews
Rating 8 - Good. 2 out of 32 reviews
Rating 6 - Okay. 1 out of 32 reviews
Rating 4 - Poor. 0 out of 32 reviews
Rating 2 - Terrible. 0 out of 32 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10

I love the Auberge properties and this is one of the nicest I have stayed at! Loved everything about it.
Stayed 4 nights in Feb 2024

6/10

Beautiful property but understaffed for the amount of money and exclusivity that it represents
Stayed 4 nights in Dec 2024

10/10

Perfection
Stayed 2 nights in Feb 2024

10/10

Stayed 1 night in Mar 2025

10/10

Stayed 2 nights in Mar 2024

10/10

Stayed 2 nights in Feb 2023

10/10

Stayed 6 nights in Jul 2019

10/10

Stayed 2 nights in Jun 2019

10/10

Stayed 1 night in Jun 2019

10/10

Stayed 2 nights in May 2019

10/10

Stayed 6 nights in Feb 2019

10/10

When I read other reviews, thought they must be exaggerated or fake, but this place really is everything others say. Absolutely beautiful property. Warm, friendly caring staff. Loved the private flight experience to and from SJO. Waterfall hike tour. A little more challenging than we were first led to expect, but we made it, LOVED it! Casitas beautiful. Huge! Spa and fitness and pools all excellent, big, new. Only minor criticisms: Fitness centre equipment a little limited. No leg machines. Food is overall very good, but some dishes a little underwhelming. Breakfasts excellent. In-room dining, so-so. Understandably food is pricey, as to be expected for the stature of the property. We spent an average of $170 US per adult per day for meals. We don’t drink much. Adds up.
Stayed 5 nights in Feb 2019

10/10

Amazing Resort, not too much going on locally but the location is stunning and so are the staff--great for a detox and rest
Stayed 5 nights in Feb 2019

10/10

Alta Garcia exceeded expectations. Wonderful location, outstanding views on sunset and sunrise in the Costa Rican mountains, great activities, excellent service
Stayed 3 nights in Feb 2019

8/10

Très bel établissement mais les services offert ne tiennent pas trop compte de la protection de l”environment
Stayed 1 night in Jan 2019

10/10

We loved our stay here! It was the perfect vacation to ring in the new year. We highly recommend taking a private plane to the resort. Hacienda AltaGracia is the perfect combination of relaxation and activity. We loved the horseback rides, the ultralight flight, hiking and relaxing by the gorgeous infinity pool. The resort grounds are gorgeous. The food is great. The breakfast is top notch. The staff is top notch. We will be back!
Stayed 6 nights in Dec 2018

10/10

Amazing place in every possible way. The property is absolutely gorgeous.Clran and pristine, and a paradise if you like horse back riding.. super luxury, the hotel has its own private plane to get there. 30 min flight to San Jose..
Stayed 1 night in Nov 2018

10/10

Stayed 3 nights in Nov 2018

10/10

Overall amazing, its a bit expensive for the area for sure. Also not much to do in the area, off of the property, unless you want to drive for an hour or more. STUNNING Location
Stayed 3 nights in Jun 2018

10/10

Your every need is attended to without any problem. Beautiful setting with five star accommodations, friendly staff and top class facilities. Breakfast and lunches were amazing but we were a bit disappointed with the dinner menu. Would definately go again in a heartbeat!
Stayed 8 nights in Mar 2018

10/10

Peaceful place in the mountains/hills of Costa Rica. People were fantastic. From Karla the valet , Diego the bartender, Pablo / Miguel the horsemen they were personal And effective. We had a great time..
Stayed 3 nights in Mar 2018

10/10

You can be as busy or chilled out as you want to be. The location is fabulous and the resort is perfection. Beautiful spa with large indoor salt water pool. The food was great and the staff were very attentive. I highly recommend flying from San Jose to San Isidro del General. Traffic around San Jose is a nightmare.
Stayed 7 nights in Jan 2018

10/10

It was the healing experience my family needed. The resort is a welcome change from city life in America. Everyone is so warm and friendly and it takes you back to what is important in life: reconnecting with beautiful people and nature.
Stayed 4 nights in Jan 2018

10/10

The staff, when it came to booking and helping with ideas for our holiday, were amazing. The resort is breathtaking. The casitas (villas) are first rate, the location is stunning and the staff could not help you enough. Super friendly and very professional. I want to go back soon.
Stayed 6 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10

Superb locale, staff, food, and atmosphere!! Fabulous service and amenities. The staff treats you like family and royalty at the same time. Multiple activities to choose or just relax. Grounds are heavenly and the climate can be variable but beautiful! Would recommend highly to anyone coming to Costa Rica--the hotel is the very meaning of "Pura Vida"