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The St. Regis New Capital, Cairo

5.0 star property
Travelers can savor Middle Eastern cuisine at three on-site restaurants, rejuvenate with spa treatments, and soak up the sun at four different pools

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Photo gallery for The St. Regis New Capital, Cairo

Exterior - The St. Regis New Capital, Cairo (New Capital)
3 restaurants, breakfast, lunch, dinner served; Middle Eastern cuisine - The St. Regis New Capital, Cairo (New Capital)
Cafe - The St. Regis New Capital, Cairo (New Capital)
Property amenity - The St. Regis New Capital, Cairo (New Capital)
Exterior - The St. Regis New Capital, Cairo (New Capital)
The St. Regis New Capital, Cairo offers a peaceful retreat with a private beach and comfy sun loungers. Guests can use the health club, explore via hiking or biking, or unwind at one of the three restaurants.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Room, 1 King Bed, Balcony, Pool View

Deluxe Room, 1 King Bed, Balcony, Pool View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Balcony, Pool View

Deluxe Room, 2 Twin Beds, Balcony, Pool View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds, Balcony, Pool View

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Room, 1 King Bed, City View

Grand Room, 1 King Bed, City View | Minibar, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, City View

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, City View

  • City view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 King Bed, Balcony

Exterior

Apartment, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(4 reviews)
  • Beach view
  • 76 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Pool View

Suite, 1 Bedroom, Balcony, Pool View | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Balcony, Pool View

  • City view
  • 96 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 2 Bedrooms, Terrace

Royal Suite, 2 Bedrooms, Terrace | Minibar, in-room safe, desk, laptop workspace

Royal Suite, 2 Bedrooms, Terrace

  • Beach view
  • 281 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Balcony

  • Beach view
  • 122 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, City View

Superior Room, 1 King Bed, Balcony, City View | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Balcony, City View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Balcony, City View

Superior Room, 2 Twin Beds, Balcony, City View | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, Balcony, City View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 1 Double Bed, Garden View

Exterior

Apartment, 1 Double Bed, Garden View

  • City view
  • 126 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Villa, 3 Bedrooms, Garden View

Villa, 3 Bedrooms, Garden View | View from property

Villa, 3 Bedrooms, Garden View

  • Garden view
  • 225 sq m
  • Sleeps 6
  • 3 Double Beds

About the neighborhood

Located in New Capital, The St. Regis New Capital, Cairo is connected to a rail/subway station. Museum of Islamic Art and Egyptian Museum are cultural highlights, and travelers looking to shop may want to visit Open Air Mall and Khan el-Khalili. Sultan Hussan Mosque and Tahrir Square are two other places to visit that come recommended. Visit our New Capital travel guide
Map
New Administrative Capital, New Capital, Cairo Governorate, 11311

What's nearby

  • Open Air Mall
    33 min drive - 19.0 miles
  • The American University in Cairo
    36 min drive - 19.3 miles
  • Maxim Mall
    41 min drive - 20.7 miles
  • Cairo Festival City Mall
    57 min drive - 28.2 miles
  • Citystars Heliopolis
    59 min drive - 34.5 miles

Getting around

  • R3 Station
    5 min drive
  • Arts and Culture City Station
    5 min drive
  • Cairo Intl. Airport (CAI)
    45 min drive

Restaurants

  • Ilo Specialty Coffee
    22 min drive
  • Sultan Saray
    22 min drive
  • فول وتميس المدينة
    23 min drive
  • Lamah
    23 min drive
  • Second Cup
    22 min drive

About this property

The St. Regis New Capital, Cairo

Luxury family-friendly hotel connected to the convention center
You can look forward to a beach bar, a poolside bar, and a terrace at The St. Regis New Capital, Cairo. With amenities like a private beach and sun loungers, this hotel is the perfect place to soak up the sun. Indulge in a manicure/pedicure, a massage, and a body scrub at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and Middle Eastern cuisine. Enjoy the health club, as well as activities like hiking/biking. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and an indoor pool, along with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Supervised childcare (surcharge), an elevator, and meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 434 rooms boast comforts such as 24-hour room service and heated floors, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with hair dryers and shampoo
  • 49-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, heated floors, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 for adults and USD 10 for children
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Al Khedewy
  • Café Royale
  • La Sponda
  • Montego
  • Pool Bar

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business center
  • Conference center (66,262 square feet of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Smooth flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2017
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heated floor
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 4:00 PM and 6:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Airport shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 12 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Airport shuttle fee: USD 69 per vehicle (roundtrip, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 4:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Pool access available from 9:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

ALMASA Royal Palace New Capital New Cairo City
ALMASA Royal Palace New Capital Hotel New Cairo
ALMASA Royal Palace New Capital
Hotel ALMASA Royal Palace - New Capital New Cairo
New Cairo ALMASA Royal Palace - New Capital Hotel
Hotel ALMASA Royal Palace - New Capital
ALMASA Royal Palace New Capital Hotel
ALMASA Royal Palace New Capital New Cairo
ALMASA Royal Palace - New Capital New Cairo
Almasa Royal Capital Cairo

Frequently asked questions

Does The St. Regis New Capital, Cairo have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool. Pool access is from 9:00 AM–5:00 PM.

Is The St. Regis New Capital, Cairo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at The St. Regis New Capital, Cairo?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 4:00 PM–6:00 PM for a fee.

What time is check-out at The St. Regis New Capital, Cairo?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does The St. Regis New Capital, Cairo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 69 per vehicle applies.

Where is The St. Regis New Capital, Cairo located?

Nestled on the beach, this New Capital hotel is connected to the convention center and 14.8 mi (23.8 km) from Open Air Mall.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The St. Regis New Capital, Cairo Reviews

8.6

Excellent

9.2

Cleanliness

6.0

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 79 out of 118 reviews
Rating 8 - Good. 17 out of 118 reviews
Rating 6 - Okay. 5 out of 118 reviews
Rating 4 - Poor. 4 out of 118 reviews
Rating 2 - Terrible. 13 out of 118 reviews

Reviews

Verified

10/10 Excellent

Tamer

Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel and outstanding service, food, and entertainment.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable stay at St Regis New Capital. Everyone and everything is at the best standard. I would give it more stars if I could. 100% recommend.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

fathi

Liked: Cleanliness, amenities, property conditions & facilities
Very spiffy place. I was upgraded to a marvelous suite. Nice food variety in their 3 restaurants. Service was exceptional
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Rafiah

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in friendly staff very clean property. Lots of amenities Amazing
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the place was very fancy
Stayed 5 nights in Jun 2024
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience at St Regis from staff to the food and hotel itself. We will be back!!!
Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay at the St Regis Mew Capital hotel, where we were indulged by the magnificent service of the staff (Omar, Mahmoud, Mohammed and many others) and the beautiful hotel. Only one minor backdraw is that the hotel is quite far from Cairo, but it is still worthwhile to stay in this hotel. We would certainly choose this hotel again on a next trip!
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Arti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It definitely very beautiful hotel . We had great time staying in hotel . Staff were very helpful and we loved egyptian restaurant in hotel . Breakfast was great as well . I think there should be all-inclusive offer also be available so people staying can use most of things in hotel without a thought.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a great hotel. Excellent rooms, food, swimming and wave pools. Close to New Administrative Capital. Easy to get uber or taxi to airport, New Cairo and Fifth Settlement. Staff was superb beyond imagination. Special thanks to Mr. Ahmed Anter for everything.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
St. Regis (The New Capital) is a beautiful hotel and is very well kept property. Abdelrahman (Front Desk) Enbraheam (Private Dining), Mohamed (Private Dining) and Amed (Guess Services) Gave outstanding customer service. They took very good care of me and my family. We will definitely visit again.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Kira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad I stayed here. I've been to Egypt a couple times and St Regis made the second stay much more pleasant. The food at both restaurants was delicious. The rooms were beautiful, beds comfortable, good shower pressure and very quiet. All staff were accommodating and so kind. The management was top notch. I would stay here again and highly recommend.
Stayed 2 nights in Dec 2023
Verified

8/10 Good

camilo

Liked: Cleanliness, amenities, property conditions & facilities
Property is impressive but lacks dinings options. Service was also not at par with other St Regis properties
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

TAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff there are so nice and helpful including gym and restaurant. Especially Alla Helmi helped us enthusiastically, he contacted another st rigis in Cairo for letting us to leave our baggage there. Great experience.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

regan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for relaxation with tentative staff. This hotel was perfect for the two nights we spent here. The wave pool was undergoing renovations when we arrived, I think it is currently out of action until Christmas 2024. It will add a nice touch
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Luxury Stay - great hotel and amenities

Superb amd fantastic stay at this hotel. The hotel is very luxurious Nd one of the best I have seen in the middleast. Each and every staff member was a delught and went above and beyond to provide excellent service and assistance. Special thanks to Ismail at the entrance, Abdel at fron desk, Ahmed Ismail and Farouk at Montego breakfast restaurant, Alaa our butler and Mahmoud at the spa. I highly recommend this hotel to all especially if you want to avoid the over crowded noisy Old Cairo life and relax in luxury with family.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

bedour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and amazing service. A-1. I know it's far from Pyramids but i was looking for a peacfull place. Luxury hotel as a palace. They upgrade our room for a suite 1225. Also they offered late checkout. Thank you sooo much ! Amazing palace !
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved this property and Egypt in general. Everyone was overly generous and sincere in their desire to make our trip great.The restraunt staff were so friendly as was everyone ,the rooms were cleaned to perfection every chance we gave them to do so , a young gentleman named Mostafa .M was so thourough with his housekeeping duties as good as could ever ask for him to be.All the breakfast staff were excellent , the concierge guys were awesome, as they accommodated all my request . I dont want to leave anyone out , so I can genuinely say everyone of the staff are doing an excellent job.
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply Amazing! We had an amazing experience from the time we arrived until we departed. The facility is exquisite! Clean and stunning. The staff went the extra mile to ensure all of our needs were met. They made every concession to accommodate anything we requested. The food was delish and there's a variety of options. Mustafa Mahmoud did an excellent job in housekeeping and kept out room fully stocked and clean. All of the concierge were extremely helpful and provided us with everything we needed as well. The hotel is not close to shops or restaurants and is about an hour from the pyramids. (The only thing you'll need is to get an UBER). Although it is somewhat secluded, I enjoyed the location. I will be returning to The St. Regis Almasa! Definitely enjoyed our stay!
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Nicole K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was very nice and the property is gorgeous! However since this is New Cairo most of New Cairo is still under construction so there are very little shops or anything around you if you need anything. That's not the hotels fault however in our case airline lost our luggage and were without our clothes for 2 days so we had to buy items when coming back from one of our excursions. Staff was extremely nice and most were able to communicate with us just fine. The rooms are lovely as well as the amenities. My husband only had one concern we rented bikes at the hotel for an hour and the bikes were not up to par for riding e.g brakes weren't working, needed air and tires Etc. The hotel also only had three restaurants and we can only utilize two since one was Buffet and was only open for breakfast hours which wasn't convenient for us since we fast during the morning hours so our dinner and lunches were only with room service or the two remaining restaurants however the food was excellent and the service as well.
Stayed 6 nights in Aug 2023
Verified

10/10 Excellent

karim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best customer service hotels i have ever been to
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Shiblu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely amazing throughout. The whole place is just serene and oozes class, luxury and warmth. The facilities are great, although some are still incomplete, under works or being refurbished but still lots to do and experience. The staff are all fantastic and really made our stay special, especially for my children. They were all very attentive, polite, professional and accommodating. The area around the hotel is still being developed which meant options for shopping, dining and entertainment were limited but definitely looking to come back again soon, especially one developments have progressed. This could be a hotspot to rival the best around the North Africa and the middle east.
Stayed 7 nights in Aug 2024
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Perfect. Everything from check in to check out.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Kiona

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 8 nights in Jan 2023
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just spectacular. One of the best places I have stayed at and would definitely stay again
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We need all inclusive option for the stay as the nearby area has absolutely nothing.
Stayed 2 nights in May 2025