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Shangri-La The Marina, Cairns

5.0 star property
Families love this Cairns hotel for its welcoming atmosphere, refreshing pool, and breakfast with ocean views - a perfect tropical getaway spot

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View from room - Shangri-La The Marina, Cairns (Cairns)
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Point of interest - Shangri-La The Marina, Cairns (Cairns)
Horizon Marina View Room Twin | Egyptian cotton sheets, premium bedding, in-room safe, desk - Shangri-La The Marina, Cairns (Cairns)
Shangri-La The Marina in Cairns offers a family-friendly atmosphere and ocean views. Enjoy international dishes at The Backyard or relax by the outdoor pool. The property features in-room WiFi, a coffee shop, and an on-site mall. Visit nearby Centenary Lakes Botanic Gardens.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Executive Marina View Suite

A hotel room with a balcony, a bed, a desk, and a chair.

Executive Marina View Suite

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Sea View King

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Sea View King

9.4 out of 10
Exceptional
(42 reviews)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Sea View Twin

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Sea View Twin

9.0 out of 10
Wonderful
(38 reviews)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Executive Marina View King

Exterior

Executive Marina View King

9.0 out of 10
Wonderful
(35 reviews)
  • Marina view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Marina View Suite

Executive Marina View Suite | Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Marina View Suite

8.6 out of 10
Excellent
(11 reviews)
  • Marina view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Marina View Twin

Exterior

Executive Marina View Twin

8.8 out of 10
Excellent
(19 reviews)
  • Marina view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Horizon Club Marina View Room King

Exterior

Horizon Club Marina View Room King

8.8 out of 10
Excellent
(31 reviews)
  • Marina view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Horizon Marina View Room Twin

Exterior

Horizon Marina View Room Twin

8.8 out of 10
Excellent
(3 reviews)
  • Marina view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for One Bedroom Suite King

Exterior

One Bedroom Suite King

8.6 out of 10
Excellent
(4 reviews)
  • Bay view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Horizon Club Suite 1 King

Exterior

Horizon Club Suite 1 King

9.4 out of 10
Exceptional
(8 reviews)
  • Marina view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room Twin

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Room Twin

9.0 out of 10
Wonderful
(37 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room King

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Room King

9.0 out of 10
Wonderful
(95 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, City View

Executive Suite, City View | Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Suite, City View

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Suite Twin

Egyptian cotton sheets, premium bedding, in-room safe, desk

One Bedroom Suite Twin

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Royal Suite

Egyptian cotton sheets, premium bedding, in-room safe, desk

Royal Suite

  • Sleeps 2
  • Free WiFi

View all photos for Horizon Club Suite

Egyptian cotton sheets, premium bedding, in-room safe, desk

Horizon Club Suite

  • Sleeps 2
  • Free WiFi

View all photos for Horizon Club, Room, City View

Horizon Club, Room, City View | Egyptian cotton sheets, premium bedding, in-room safe, desk

Horizon Club, Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located on the waterfront, Shangri-La The Marina, Cairns is in Cairns Central Business District neighborhood and is connected to a shopping center. Reef Fleet Terminal and Skyrail Rainforest Cableway Station are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Centenary Lakes Botanic Gardens and Crystal Cascades. Cairns Esplanade and Frankland Group National Park are two other places to visit that come recommended. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby. Visit our Cairns travel guide
Map
Pierpoint Road, Cairns, QLD, 4870

What's nearby

  • Cairns Esplanade
    Cairns Esplanade
    2 min walk - 0.1 miles
  • Esplanade Lagoon
    Esplanade Lagoon
    3 min walk - 0.2 miles
  • Cairns Marlin Marina
    Cairns Marlin Marina
    3 min walk - 0.2 miles
  • Cairns Night Markets
    Cairns Night Markets
    5 min walk - 0.3 miles
  • Reef Hotel Casino
    5 min walk - 0.3 miles

Getting around

  • Cairns Station
    17 min walk
  • Cairns Intl. Airport (CNS)
    14 min drive

Restaurants

  • Hilton Executive Lounge
    4 min walk
  • McDonald's
    4 min walk
  • Horizon Club
    1 min walk
  • Dundees on the Waterfront
    3 min walk
  • Bar 36
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered self parking on site (AUD 30 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 40 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 38 for adults and AUD 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • The Backyard

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping mall

Family friendly

  • Children's pool
  • Fenced pool
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (4,456 square feet of space)

Outdoors

  • Garden
  • On the bay
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Elevator (43 inch wide door)
  • Fixed shower seat
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (38 inches high)
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 100.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19.00 for children
  • Covered self parking fee: AUD 30.00 per day (in/out privileges)
  • Covered valet parking fee: AUD 40.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Shangri-La The Marina, Cairns have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

Is Shangri-La The Marina, Cairns pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for AUD 30.00 per day. Valet parking is available for AUD 40.00 per day.

What time is check-in at Shangri-La The Marina, Cairns?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Shangri-La The Marina, Cairns?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Shangri-La The Marina, Cairns located?

This family-friendly Cairns hotel is located on the boardwalk/promenade, within a 10-minute walk of Cairns Esplanade and Reef Fleet Terminal. Centenary Lakes Botanic Gardens and Skyrail Rainforest Cableway Station are also within 9 mi (15 km). Cairns Station is 17 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La The Marina, Cairns Reviews

9.0

Wonderful

9.0

Cleanliness

8.8

Amenities

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 646 out of 1010 reviews
Rating 8 - Good. 235 out of 1010 reviews
Rating 6 - Okay. 83 out of 1010 reviews
Rating 4 - Poor. 30 out of 1010 reviews
Rating 2 - Terrible. 16 out of 1010 reviews

Reviews

Verified

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Jun 2026
Verified

6/10 Okay

Mariella

Liked: Staff & service
Location was the best thing
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was friendly. So close to the marina if you are doing boat rides to the reef, green island, fitzroy island or any other ferries. Didn't use the pool or try breakfast but looked great!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Alexander John Aspden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent pool area for relaxing and enjoying the warm beautiful weather. Very friendly and accommodating staff. Overall a great location to enjoy your trip!!
Room
Pool area
Room view
Stayed 6 nights in Apr 2026
Verified

8/10 Good

Tsubasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ocean view from the room
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Ciara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good location
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Lucinda

Liked: Cleanliness, amenities, property conditions & facilities
Loved the club lounge access and the room with marina views and huge balcony was great!!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in staff. Very helpful.
Stayed 1 night in May 2026
Verified

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for tours for the Great Barrier Reef. Very comfortable room. Excellent brekfast
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Rupna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the Pier & Esplanade. Easy walking distance to restaurants & shops. The staff are very welcoming and helpful. Room was extremely clean and great pool area.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Rongsheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great location, right at the seaside, next to the reef terminal, and close to the night market. Also friendly staff. Had a wonderful stay.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and the horizon lounge a must
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice poolside view Convenient location
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying at Shanghai-la The Marina. Friendly staff, comfortable room, excellent breakfast.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jian

Liked: Cleanliness, amenities, property conditions & facilities
great location, wonderful service
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

melissa

Liked: Cleanliness
Disliked: Property conditions & facilities
Great location. Helpful concierge staff. Room is fine BUT shower blocked from second night. water got everywhere. We have to wait for an hours before the second person can shower. Otherwise the room would be flooded
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
Great location and a great hotel
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Was able to walk places! The hotel was also right next to the lagoon which was pretty cool!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Leo

Liked: Cleanliness, amenities, property conditions & facilities
Great room and great property with excellent staff!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Sally

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lean rooms and friendly staff. Good location
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay for a young family. Beds & pillow comfortable. Staff were efficient. Amenities whilst there were signs of wear & tear were still comfortable. Menu on offer could have more variety, but was fresh.
Stayed 6 nights in Apr 2026
Verified

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location could not be better! Can walk to beautiful boardwalk & esplanade, tons of restaurants and tours all right there. Our balcony view of marina could not be beat.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

GUO NIAN

Liked: Cleanliness, amenities, property conditions & facilities
Best location,best services!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Haron

Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended for the convenience and the views.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Andry

Liked: Cleanliness, staff & service, amenities
Room is cleaned, staff is very friendly and helpful.
Stayed 4 nights in Jan 2026