Vacation packages
Stays
Cars
Flights
Support
AARP Member Savings
My Trips
AARP.org
Join
Renew

Crystalbrook Riley

5.0 star property
Luxury hotel with a full-service spa and bars

Choose dates to view prices

Crystalbrook Riley offers luxury on the Cairns waterfront. Enjoy ocean views, dine on Asian specialties at Paper Crane, and relax by the outdoor pool with cabanas and sun loungers. The spa offers rejuvenating treatments after a day of exploration.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout drapes

Resort King

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout drapes

Urban King

8.6 out of 10
Excellent
(32 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout drapes

Urban Twin

9.8 out of 10
Exceptional
(16 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout drapes

Resort Twin

8.8 out of 10
Excellent
(5 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Sea King

View from room

Sea King

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Sea

Premium bedding, in-room safe, desk, blackout drapes

Panoramic Sea

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 64 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room - Urban View

Premium bedding, in-room safe, desk, blackout drapes

Family Room - Urban View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 64 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout drapes

Family Room (Resort View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 64 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Urban Panoramic

Urban Panoramic | Premium bedding, in-room safe, desk, blackout drapes

Urban Panoramic

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Hair dryer
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Bath

Panoramic Bath | Bathroom | Eco-friendly toiletries, hair dryer, bathrobes, slippers

Panoramic Bath

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Resort Suite

Premium bedding, in-room safe, desk, blackout drapes

Resort Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sea Suite

Premium bedding, in-room safe, desk, blackout drapes

Sea Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Urban Suite

Premium bedding, in-room safe, desk, blackout drapes

Urban Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort Double Double

Premium bedding, in-room safe, desk, blackout drapes

Resort Double Double

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Hair dryer
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Map
131-141 Esplanade, Cairns, QLD, 4870

What's nearby

  • Cairns Esplanade - 1 min walk - 0.0 miles
  • Esplanade Lagoon - 8 min walk - 0.5 miles
  • Cairns Central Shopping Centre - 11 min walk - 0.6 miles
  • Cairns Marlin Marina - 11 min walk - 0.6 miles
  • Reef Fleet Terminal - 13 min walk - 0.7 miles

Getting around

  • Cairns Station - 19 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • ‪Muddy's Cafe - ‬4 min walk
  • ‪La Pizza - ‬6 min walk
  • ‪Cc’s Bar And Grill - ‬6 min walk
  • ‪Pho Street Cairns - ‬7 min walk
  • ‪Villa Romana - ‬6 min walk

About this property

Crystalbrook Riley

Luxury hotel near Cairns Esplanade
Located close to Reef Fleet Terminal and Cairns Central Shopping Centre, Crystalbrook Riley provides a poolside bar, a garden, and dry cleaning/laundry services. Indulge in a body treatment, a body wrap, and a massage at the onsite spa. The on-site Asian cuisine restaurant, Paper Crane, offers breakfast, lunch, dinner, light fare, and ocean views. In addition to 2 bars and a 24-hour gym, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with cabanas and sun loungers
  • Full breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, express check-out, and 6 meeting rooms
  • Luggage storage, a billiards/pool table, and a 24-hour front desk
  • Guest reviews speak highly of the pool, helpful staff, and location
Room features
All 311 rooms boast comforts such as premium bedding and first-run movies, as well as thoughtful touches like pillow menus and air conditioning.
Other conveniences in all rooms include:
  • Eco-friendly toiletries and hair dryers
  • 55-inch flat-screen TVs with Netflix, digital channels, and first-run movies
  • Wardrobes/closets, eco-friendly cleaning products, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Breakfast, lunch, dinner served; ocean views

Crystalbrook Flynn

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 1,010 reviews
Crystalbrook Flynn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run movies
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Frequently asked questions

Does Crystalbrook Riley have a pool?

Yes, this property has an outdoor pool. Pool access is from 7 AM–9 PM.

Is Crystalbrook Riley pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crystalbrook Riley?

Self parking is available for AUD 15.00 per day.

What time is check-in at Crystalbrook Riley?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Crystalbrook Riley?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is Crystalbrook Riley located?

Located in Cairns Central Business District, this luxury hotel is steps from Muddy's Playground and Cairns Esplanade. Cairns Central Shopping Centre and Reef Fleet Terminal are also within 15 minutes. Cairns Station is 19 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 709 out of 1003 reviews
Rating 8 - Good. 193 out of 1003 reviews
Rating 6 - Okay. 64 out of 1003 reviews
Rating 4 - Poor. 27 out of 1003 reviews
Rating 2 - Terrible. 10 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
great location and quality accommodation
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great pool
Stayed 3 nights in Sep 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. One of the best in cairns.
Stayed 3 nights in Aug 2025

10/10 Excellent

John Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent property
Stayed 3 nights in Aug 2025

6/10 Okay

Nadi

Liked: Amenities, property conditions & facilities
Great location and staff were super lovely.
Stayed 3 nights in Jun 2025

10/10 Excellent

KANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable and quiet area
Stayed 4 nights in Aug 2025

6/10 Okay

Andrew

Liked: Property conditions & facilities
Nice
Stayed 4 nights in Aug 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation, relaxing, good breakfast buffet
Stayed 3 nights in May 2025

8/10 Good

Olatokunbo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property facilities are nice and well maintained, and walking distance to the great barrier reef experiences. The staff were helpful enough. My main complaint was the limited rooming options for double room adults (i.e. only twin beds vs. double or queen)
Stayed 2 nights in Sep 2025

10/10 Excellent

natan

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property
Stayed 3 nights in Jul 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort pool with good breakfast options
Stayed 1 night in Apr 2025

8/10 Good

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort with friendly staff. Rooms could do with a deep clean with lots of dust build up in rooms. I also filled in their form twice to decline a room clean. Room was cleaned both times and no credit received which was disappointing. It's a great idea - just needs to be better executed.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The BEST!

This hotel was amazing! Great location, amazing amenities and on site restaurants. We absolutely loved it!
Stayed 5 nights in May 2025

10/10 Excellent

Duane

Liked: Cleanliness, amenities, property conditions & facilities
Crystalbrook Heaven!!
Stayed 1 night in Jul 2025

10/10 Excellent

MERCEDES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L
Stayed 3 nights in Aug 2025

10/10 Excellent

Mary

We loved the location of this property and the staff were great!
Stayed 2 nights in Jan 2025

6/10 Okay

Alexander

Liked: Staff & service
Disliked: Property conditions & facilities
Great view in the tower, comfy bed, nice bathroom with a hot shower. However, the room had a musty smell that was off putting, found out later that by turning off the AC the smell went away. I was initially told the carpet was replaced and was the cause of the smell but it was actually coming from the AC vents. I didn’t bother asking for another room since I had a booked itinerary everyday and didn’t want to play the game of switching rooms just to not have the problem go away. So I left the AC on while I was away and turned it off when I returned in the evening. Also the one day I had time for the hot tub, it was out of order which was disappointing.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional went above and beyond to accommodate, loved the pool and outdoor area
Stayed 7 nights in Feb 2025

8/10 Good

Cristiana-Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very conveniently located
Stayed 2 nights in Nov 2024

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool and restaurant areas. Spacious room with lovely view. Staff were all very friendly. Really nice stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 3 nights in Apr 2025

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Apr 2025

10/10 Excellent

MARIBEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely BEAUTIFUL property the rooms and bathrooms are GORGEOUS the staff is courteous and helpful and the location is spot on. Great place to bring the kids as well for a couple of nights or weeks long stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and will definitely return. Great staff, clean and comfortable rooms and great for couples and families.
Stayed 3 nights in Sep 2024

10/10 Excellent

Stela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff members, very helpful always happy to help
Stayed 3 nights in Jan 2025

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

  • English Copyright 1995 – 2025. All rights reserved. Use of this Web site constitutes acceptance of the Expedia User Agreement and Privacy Policy. Expedia pays a royalty fee to AARP for the use of AARP’s intellectual property. These fees are used for the general purpose of AARP. All goods or services and discounts offered via the AARP® Travel Center powered by Expedia ®, are provided by third-party suppliers. AARP and its affiliates do not endorse and are not responsible for the goods or services and discounts made available on this site. Offers are subject to change and may have restrictions. Please contact the AARP® Travel Center powered by Expedia® directly for full details. AARP and its affiliates are not insurers.