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Pullman Reef Hotel Casino

5.0 star property
Waterfront hotel with 4 restaurants and a casino

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Photo gallery for Pullman Reef Hotel Casino

Deluxe Room, 1 King size bed, Pool Views with spa bath | View from room
Property amenity
Junior Suite, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board
Junior Suite, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Ceiling fan
Private bathroom
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Park View, 1 king bed with single spa bath

Deluxe King Room, Park View, 1 king bed with single spa bath | Minibar, in-room safe, desk, iron/ironing board

Deluxe King Room, Park View, 1 king bed with single spa bath

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Ceiling fan
Separate bedroom
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior room, 2 King Single Size Beds City Views with Spa Bath

Superior room, 2 King Single Size Beds City Views with Spa Bath | View from room

Superior room, 2 King Single Size Beds City Views with Spa Bath

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Ceiling fan
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior room, 1 King Size Bed, City Views with Spa bath

Superior room, 1 King Size Bed, City Views with Spa bath | View from room

Superior room, 1 King Size Bed, City Views with Spa bath

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Ceiling fan
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior King Suite, City Views, 1 king bed with double spa

Junior King Suite, City Views, 1 king bed with double spa | Minibar, in-room safe, desk, iron/ironing board

Junior King Suite, City Views, 1 king bed with double spa

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Ceiling fan
Separate bedroom
  • 54 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Twin Suite, 2 Double size beds with Double Spa Bath

Junior Twin Suite, 2 Double size beds with Double Spa Bath | Minibar, in-room safe, desk, iron/ironing board

Junior Twin Suite, 2 Double size beds with Double Spa Bath

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Ceiling fan
Separate bedroom
  • 54 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Deluxe King Room, Water Views, 1 king bed with single spa bath

Premium Deluxe King Room, Water Views, 1 king bed with single spa bath | Minibar, in-room safe, desk, iron/ironing board

Premium Deluxe King Room, Water Views, 1 king bed with single spa bath

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Ceiling fan
Bathrobes
  • 36 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King size bed, Pool Views with spa bath

Deluxe Room, 1 King size bed, Pool Views with spa bath | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King size bed, Pool Views with spa bath

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Ceiling fan
Bathrobes
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Junior King Suite Water Views Double Spa with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Premium Junior King Suite Water Views Double Spa with free self-parking

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with Pool View and Spa Bath with free self-parking and one drink voucher

Minibar, in-room safe, desk, iron/ironing board

Deluxe King Room with Pool View and Spa Bath with free self-parking and one drink voucher

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room with Spa Bath and City View with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Superior King Room with Spa Bath and City View with free self-parking

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential King Suite with Spa Bath with free self-parking

Living area | 42-inch LCD TV with digital channels, TV, iPod dock

Presidential King Suite with Spa Bath with free self-parking

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room Park View Single Spa with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Deluxe King Room Park View Single Spa with free self-parking

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Deluxe King Room Water Views Single Spa with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Premium Deluxe King Room Water Views Single Spa with free self-parking

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Two Double Suite with Spa Bath with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Junior Two Double Suite with Spa Bath with free self-parking

  • Sleeps 2
  • 2 Double Beds

View all photos for Junior King Suite With Spa Bath With Free Self-Parking

Minibar, in-room safe, desk, iron/ironing board

Junior King Suite With Spa Bath With Free Self-Parking

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King Suite with Plunge Bath with free self-parking

Living area | 42-inch LCD TV with digital channels, TV, iPod dock

Executive King Suite with Plunge Bath with free self-parking

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Deluxe Twin Room Water Views Single Spa with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Premium Deluxe Twin Room Water Views Single Spa with free self-parking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room with Spa Bath and City View with free self-parking

Interior

Superior Room with Spa Bath and City View with free self-parking

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Twin Room with Spa Bath and City View with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room with Spa Bath and City View with free self-parking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Deluxe King Room Water Views Accessible Bathroom with free self-parking

Living area | 42-inch LCD TV with digital channels, TV, iPod dock

Premium Deluxe King Room Water Views Accessible Bathroom with free self-parking

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
35-41 Wharf Street, Cairns, QLD, 4870

What's nearby

  • Cairns Esplanade - 2 min walk - 0.1 miles
  • Reef Fleet Terminal - 3 min walk - 0.2 miles
  • Reef Hotel Casino - 3 min walk - 0.2 miles
  • Cairns Marlin Marina - 6 min walk - 0.4 miles
  • Cairns Central Shopping Centre - 11 min walk - 0.6 miles

Getting around

  • Cairns Station - 16 min walk
  • Cairns Intl. Airport (CNS) - 14 min drive

Restaurants

  • ‪Hemingway’s Brewery - ‬5 min walk
  • ‪Hilton Executive Lounge - ‬2 min walk
  • ‪Dundee's Restaurant on the Waterfront - ‬3 min walk
  • ‪Blu Marlin Bistro - ‬4 min walk
  • ‪Silverswift - ‬3 min walk

About this property

Pullman Reef Hotel Casino

Luxury family-friendly hotel near Cairns Esplanade
Close to Reef Fleet Terminal and Cairns Marlin Marina, Pullman Reef Hotel Casino provides a casino, a rooftop terrace, and a coffee shop/cafe. Hit the jackpot at this hotel with amenities such as 455 slot machines, a casino VIP room, and 38 casino gaming tables. For some rest and relaxation, visit the sauna. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Fusion cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool with free cabanas and sun loungers
  • Limo/town car service, cooked-to-order breakfast (surcharge), and valet parking (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • Babysitting (surcharge), evening entertainment, and an elevator
  • Guest reviews speak highly of the helpful staff
Room features
All 128 rooms feature comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with jetted tubs and designer toiletries
  • 42-inch LCD TVs with premium channels
  • Balconies, electric kettles, and ceiling fans

Languages

Chinese (Mandarin), English, Hindi, Japanese, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (AUD 12 per night)
  • Valet parking on site (AUD 20 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; AUD 39 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Flinders Bar and Grill
  • Merchant Cafe
  • Soy Kitchen Street Food
  • Tamarind

Things to do

  • 38 gaming tables
  • 455 slot machines
  • Billiards/pool table
  • Casino (26,566 square feet of space)
  • Evening entertainment
  • Gym
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (4,080 square feet of space)
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 80 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 39 per person
  • Self parking fee: AUD 12.00 per night
  • Valet parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 80 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 6:30 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Pullman Casino Hotel
Pullman Casino Reef Hotel
Pullman Hotel Casino
Pullman Reef
Pullman Reef Casino
Pullman Reef Casino Cairns
Pullman Reef Casino Hotel
Pullman Reef Hotel
Pullman Reef Hotel Casino
Pullman Reef Hotel Casino Cairns
Accor Reef Hotel
Cairns Sofitel
Pullman Reef Hotel Cairns
Sofitel Cairns
Pullman Reef Casino Cairns
Pullman Reef Hotel Casino Hotel
Pullman Reef Hotel Casino Cairns
Pullman Reef Hotel Casino Hotel Cairns

Frequently asked questions

Does Pullman Reef Hotel Casino have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:30 AM–10:00 PM.

Is Pullman Reef Hotel Casino pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Pullman Reef Hotel Casino?

Self parking is available for AUD 12.00 per night. Valet parking is available for AUD 20.00 per night.

What time is check-in at Pullman Reef Hotel Casino?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Pullman Reef Hotel Casino?

Check-out is at 11 AM.

Where is Pullman Reef Hotel Casino located?

This family-friendly Cairns hotel is located on the waterfront, just steps from Reef Hotel Casino and Cairns Esplanade. Reef Fleet Terminal and Cairns Marlin Marina are also within 10 minutes. Cairns Station is 16 minutes by foot.

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Pullman Reef Hotel Casino Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 729 out of 1001 reviews
Rating 8 - Good. 221 out of 1001 reviews
Rating 6 - Okay. 37 out of 1001 reviews
Rating 4 - Poor. 7 out of 1001 reviews
Rating 2 - Terrible. 7 out of 1001 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

The view from our room was great and all the staff were very friendly!! Would definitely recommend staying here.
Stayed 5 nights in May 2025

6/10

Nice location
Stayed 2 nights in May 2025

10/10

We loved it's proximity to the waterfront and wonderful restaurants nearby.....all very walkable. Also easy access to downtown Cairns and all the shops it offers. It was a great combination of quiet but access to a fun casino for a change of pace!
Stayed 5 nights in Apr 2025

10/10

Would definitely stay here again, the room was clean and the staff were friendly.
Stayed 2 nights in Mar 2025

10/10

The staff was very attentive and made our visit quite comfortable. The amenities they offer including breakfast, a casino, bands, exercise room/pool, refrigerator, etc. made us happy with our choice. If I return to Cairns, I would stay at this hotel again.
Stayed 4 nights in Apr 2025

10/10

Lovely property. Some age but will maintained and upgraded. Staff was phenomenal!
Stayed 2 nights in May 2025

10/10

Very convenient and friendly staff
Stayed 5 nights in Mar 2025

10/10

It's quiet and clean place, easy to dining, shopping and good location. The staffs are very nice.
Stayed 4 nights in Mar 2025

10/10

This was my second time staying at the Pullman Reef Hotel Casino and it didn’t disappoint. Very lovely and welcoming staff. The room was spacious and very clean and well maintained. It’s walkable to the main part of Cairns City and the lagoon. The casino is down the other end of the building so if it’s not your cup of tea, then you wouldn’t even know it’s there. I’ll be staying here again!
Stayed 4 nights in Apr 2025

10/10

The staff are always exceptionally polite !
Stayed 1 night in Feb 2025

10/10

The property location was great. The room was big, clean with the view to the bay. Loved the stay there
Stayed 3 nights in Jan 2025

10/10

The staff was very efficient, helpful and pleasant. The room was spacious, clean and comfortable. Will stay here again if in the area.
Stayed 1 night in Feb 2025

10/10

Thank you for a wonderful stay! I could see the cruise ship I came on from my room, and the jacuzzi was amazing!
Stayed 2 nights in Jan 2025

10/10

spacious well appointed room with view of inlet , very pleasant efficient staff
Stayed 1 night in Dec 2024

10/10

Good location, larger room, beautiful ocean, nice staff, Thank you so much!
Stayed 5 nights in Nov 2024

10/10

Lovely large clean rooms. Close to towns and wharfs.
Stayed 3 nights in Jan 2025

10/10

Great room, staff, location. Everything was great!
Stayed 3 nights in Nov 2024

10/10

Fantastic place to stay. In the best spot in cairns for dining to activities at your fingertips. Highly recommend
Stayed 7 nights in Oct 2024

10/10

Very helpful and pleasant staff! The gentlemen at the concierge desk were so wonderful. I should have written down their names to give hem credit. They were really informative and went out of their way to help us. The property is in a wonderful location. Easy walk to restaurants and shopping. Our room had a balcony looking over the greenery from the park. I would recommend it and would definitely stay again.
Stayed 5 nights in Feb 2025

10/10

Still a good property after all these years.
Stayed 1 night in Dec 2024

10/10

This is a great hotel! The rooms are big and so nice, balconies comfy, bed is huge and comfy. Everything was awesome!
Stayed 3 nights in Nov 2024

10/10

Good location. Close to restaurants and boats. Staff was not real helpful. Property was a bit worn.
Stayed 3 nights in Jan 2025

10/10

Great spot for reef tours as well as food options.
Stayed 4 nights in Jun 2024

8/10

Everything was great!
Stayed 4 nights in Oct 2024

10/10

Stayed in junior suite ,exceeded my expectations,would definitely recommend this hotel
Stayed 4 nights in Sep 2024