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Mercure Cairns

4.0 star property
Hotel with an outdoor pool, a short walk to Cairns Esplanade

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Photo gallery for Mercure Cairns

Outdoor pool, sun loungers
Outdoor pool, sun loungers
Sports facility
Lobby
Family Room, Multiple Beds (1 Queen and 2 Singles) | Private kitchenette | Espresso maker, coffee/tea maker, electric kettle

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Laundry
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 2 Twin Beds

Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Twin Beds

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
Minibar
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
Minibar
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Minibar, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Air conditioning
TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds (1 Queen and 2 Singles)

Minibar, desk, laptop workspace, iron/ironing board

Family Room, Multiple Beds (1 Queen and 2 Singles)

Highlights

Balcony or patio
Air conditioning
Kitchenette
Dining table
TV
Ceiling fan
Private bathroom
Hair dryer
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Loft, 1 Queen Bed

Loft, 1 Queen Bed | View from room

Loft, 1 Queen Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Dining table
TV
Ceiling fan
Separate bedroom
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Minibar, desk, laptop workspace, iron/ironing board

Standard Room, Multiple Beds

Highlights

Balcony or patio
Air conditioning
TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
Minibar
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, desk, laptop workspace, iron/ironing board

Superior Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
Minibar
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
15 Florence Street, Cairns, QLD, 4870

What's nearby

  • Cairns Esplanade - 5 min walk - 0.3 miles
  • Cairns Central Shopping Centre - 6 min walk - 0.4 miles
  • Esplanade Lagoon - 10 min walk - 0.5 miles
  • Cairns Marlin Marina - 13 min walk - 0.7 miles
  • Reef Fleet Terminal - 14 min walk - 0.8 miles

Getting around

  • Cairns Station - 13 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • ‪La Pizza Trattoria - ‬6 min walk
  • ‪Dundee’s at the Cairns Aquarium - ‬2 min walk
  • ‪Atrium - ‬4 min walk
  • ‪Chezest - ‬4 min walk
  • ‪Gelocchio - ‬6 min walk

About this property

Mercure Cairns

Upscale hotel near Cairns Esplanade
Close to Cairns Central Shopping Centre and Cairns Marlin Marina, Mercure Cairns provides a garden, dry cleaning/laundry services, and a business center. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool with sun loungers
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • A front-desk safe, tour/ticket assistance, and an elevator
  • A TV in the lobby, luggage storage, and free newspapers
  • Guest reviews say good things about the helpful staff
Room features
All 75 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and hair dryers
  • 55-inch TVs with cable channels
  • Wardrobes/closets, cribs/infant beds, and electric kettles

Languages

English, Filipino, French, Italian, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:30 AM to 11:30 PM on request

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • Elevator

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.1 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from March 13 2025 to November 30 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • Breakfast
  • Laundry facilities

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 30 per day
Cribs (infant beds) are available for AUD 20.0 per stay

Property payment types

Important information

Optional extras

  • Airport shuttle fee: AUD 15 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per stay
  • Rollaway bed fee: AUD 30 per day
  • Credit card charges are subject to a surcharge of 1.1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Cairns ibis Styles
ibis Styles Cairns
ibis Styles Hotel Cairns
All Seasons Cairns
ibis Styles Cairns Hotel
ibis Styles Cairns
Mercure Cairns Hotel
Mercure Cairns Cairns
Mercure Cairns Hotel Cairns

Frequently asked questions

Does Mercure Cairns have a pool?

Yes, this property has an outdoor pool.

Is Mercure Cairns pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Cairns?

This property doesn't offer parking.

What time is check-in at Mercure Cairns?

Check-in begins at 2:00 PM. After-hours check-in is not available.

What time is check-out at Mercure Cairns?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Mercure Cairns provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 3:30 AM–11:30 PM on request. A fee of AUD 15 per person applies.

Where is Mercure Cairns located?

Located in Cairns Central Business District, this hotel is within a 5-minute walk of JUTE Theatre Company and Cairns Esplanade. Cairns Central Shopping Centre and Cairns Marlin Marina are also within 15 minutes. Cairns Station is 13 minutes by foot.

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Mercure Cairns Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 70 reviews
Rating 8 - Good. 18 out of 70 reviews
Rating 6 - Okay. 17 out of 70 reviews
Rating 4 - Poor. 6 out of 70 reviews
Rating 2 - Terrible. 2 out of 70 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10

Hotel was in a great location
Stayed 3 nights in Jan 2025

6/10

Clean and contemporary however. Lovely family room with adjoining bedrooms and a kitchen. Great shower. We chose it as we wanted to turn up and eat there prior to an early flight next day snd restaurant was being renovated and we had to walk out of the hotel grounds to get to the pool. Advance warning would have been nice.
Stayed 1 night in Apr 2025

8/10

Great stop over for a few days in cairns. Really good central location
Stayed 2 nights in Jan 2025

10/10

Clean, convenient, friendly
Stayed 2 nights in Dec 2024

10/10

It is nice place to stay!
Stayed 1 night in May 2024

8/10

Good property
Stayed 1 night in Nov 2024

10/10

Was clean
Stayed 1 night in Dec 2024

6/10

Good location. Walking distance to the Esplanade
Stayed 1 night in Sep 2024

4/10

On arrival to our room, we found sliverfish on the bed and with someone nails stuck on one of the pillows. Pillows where very uncomfortable to sleep with. Bathroom had no towels or shower mat. Had to go and ask for towels.
Stayed 1 night in Jan 2025

10/10

Pleasant Stay well priced.
Stayed 1 night in Sep 2023

10/10

We had an awesome stay. Staff were very friendly and room was very clean and comfortable. My only negative would be we booked 2 rooms both for 2 adults and 1 child, and only had 2 bath towels in each room. Otherwise it was a great stay. We will definitely be back.
Stayed 1 night in Aug 2024

8/10

Close to esplanade with all the eateries which was so handy for the one night
Stayed 1 night in Dec 2023

10/10

Comfortable stay in heart of Cairns CBD. Just a walk to the pubs and restaurants.
Stayed 2 nights in Dec 2023

10/10

Close to everything in walking distance.
Stayed 3 nights in Nov 2023

8/10

Convenient to esplanade and town. Parking was on street only but room was clean and tidy - smallish bathroom but did the job
Stayed 1 night in Jul 2023

10/10

Great family room with everything we needed. Close to town The lift was a little scary and may need some work
Stayed 1 night in Mar 2024

10/10

Close to the city centre and harbour - but enough distance to not be too close. Very handy for the promenade. Enjoyed our stay
Stayed 3 nights in Aug 2023

6/10

Pool was very warm like soup very noisy cause near a busy road wouldn’t stay there again too far from stuff
Stayed 3 nights in Jan 2024

8/10

Quiet and clean space
Stayed 4 nights in Nov 2023

10/10

If you’re in Cairns it’s not for staying in the hotel. Staff was very accommodating. Rooms are smallish but clean. AC worked.
Stayed 2 nights in Dec 2023

10/10

Cleanliness n tudy
Stayed 2 nights in May 2024

10/10

The Mercure is well positioned, only a short walk to the Esplanade and the train station for our trip to Kuranda. The staff were lovely, we had dinner 2 nights, having the specials available on those nights which we enjoyed. We also had breakfast 3 mornings which we also enjoyed. The meals/pool area was a great place to relax. Overall we were very happy with our stay and would stay again when next visiting Cairns.
Stayed 4 nights in Oct 2023

8/10

The reception was very kind
Stayed 3 nights in May 2023

2/10

Leak around base of toilet - pooling onto bathroom floor.
Stayed 1 night in Jun 2024

4/10

Dated, noisy but convenient location for the aquarium and night markets. I personally won't stay here again as there are plenty of other options for a cheaper price
Stayed 1 night in Sep 2023