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Crystal Garden Resort & Restaurant

3.5 star property
Hotel connected to a shopping center in Cairns with free parking

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Photo gallery for Crystal Garden Resort & Restaurant

Outdoor pool
Basic Apartment, 1 Bedroom | Private kitchenette | Fridge, electric kettle
Triple Room with Multiple Beds | Desk, soundproofing, iron/ironing board, free WiFi
Lobby
Basic Apartment, 1 Bedroom | Living area | Flat-screen TV

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Laundry
  • Air conditioning
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Room

Family Room | Desk, soundproofing, iron/ironing board, free WiFi

Family Room

Highlights

Porch/lanai
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room | Desk, soundproofing, iron/ironing board, free WiFi

Deluxe Triple Room

Highlights

Porch/lanai
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Basic Double Room

Basic Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Basic Double Room

Highlights

Porch/lanai
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Map
18-24 James Street, Cairns, QLD, 4870

What's nearby

  • Cairns Esplanade - 10 min walk - 0.5 miles
  • Cairns Base Hospital - 18 min walk - 1.0 mile
  • Cairns Central Shopping Centre - 3 min drive - 1.3 miles
  • Reef Fleet Terminal - 4 min drive - 2.0 miles
  • Cairns Marlin Marina - 5 min drive - 2.2 miles

Getting around

  • Cairns Station - 4 min drive
  • Cairns Intl. Airport (CNS) - 5 min drive

Restaurants

  • ‪Sushi Train North Cairns - ‬11 min walk
  • ‪Guyala Cafe - ‬11 min walk
  • ‪Odett's Cafe - ‬13 min walk
  • ‪Cock & Bull - ‬14 min walk
  • ‪Serpent Bar - ‬11 min walk

About this property

Crystal Garden Resort & Restaurant

Hotel near Cairns Esplanade
Consider a stay at Crystal Garden Resort & Restaurant and take advantage of a terrace, a garden, and laundry facilities. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • An area shuttle, express check-out, and express check-in
  • Luggage storage, smoke-free premises, and tour/ticket assistance
Room features
All guestrooms at Crystal Garden Resort & Restaurant offer comforts such as air conditioning and separate sitting areas, in addition to amenities like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Heating and ceiling fans
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and free toiletries
  • Porches or lanais, wardrobes/closets, and separate sitting areas

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 5 km
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open Monday - Friday (10:00 AM - 4:00 PM) and Saturday - Sunday (10:00 AM - 2:00 PM)
Guests will receive lockbox information

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
A car is not required for transportation to and from this property

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crystal Garden Resort Cairns North
Crystal Garden Resort
Crystal Garden Cairns North
Crystal & Restaurant Cairns
Crystal Garden Resort Restaurant
Crystal Garden Resort & Restaurant Hotel
Crystal Garden Resort & Restaurant Cairns
Crystal Garden Resort & Restaurant Hotel Cairns

Frequently asked questions

Does Crystal Garden Resort & Restaurant have a pool?

Yes, this property has an outdoor pool.

Is Crystal Garden Resort & Restaurant pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crystal Garden Resort & Restaurant?

Self parking is free at this property.

What time is check-in at Crystal Garden Resort & Restaurant?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Crystal Garden Resort & Restaurant?

Check-out is at 10 AM.

Where is Crystal Garden Resort & Restaurant located?

Located in Cairns North, this hotel is within 1 mi (2 km) of Cairns Esplanade Charles Street Parkland and Cairns Esplanade. Rondo Theatre and Centenary Lakes Botanic Gardens are also within 1 mi (2 km).

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Crystal Garden Resort & Restaurant Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 37 out of 230 reviews
Rating 8 - Good. 92 out of 230 reviews
Rating 6 - Okay. 50 out of 230 reviews
Rating 4 - Poor. 30 out of 230 reviews
Rating 2 - Terrible. 21 out of 230 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 1 night in Apr 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Enjoyed our stay very friendly operator
Stayed 1 night in Sep 2022

8/10 Good

onella

Liked: Cleanliness, staff & service
Close walk to Esplanade and other convenient shops , bus stop also
Stayed 1 night in Feb 2024

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient for the airport.
Stayed 1 night in Jul 2022

8/10 Good

angelo

Liked: Staff & service, amenities, property conditions & facilities
Nice clean place with an awesome pool. Locked car park at night felt nice and safe
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Close to the airport
Stayed 1 night in May 2023

10/10 Excellent

Laura

Decent cheap accommodation- about a 15min walk to the Tanks at the botanical gardens in cairns
Stayed 1 night in Oct 2023

10/10 Excellent

Grant

Liked: Cleanliness, amenities, property conditions & facilities
The pool area is amazing we had breakfast included and that was great. Staff shortages/ restaurant booked out, didn't allow us to eat dinner there.
Stayed 1 night in Aug 2022

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff so helpful! Location was great to walk or public transport to all of Cairns…. Unfortunately, swimming pool was being cleaned so we couldn’t use it
Stayed 1 night in Nov 2022

8/10 Good

Alan William

Liked: Amenities
Room was neat and clean, for an aged property. Was value for money. Not a lot of food outlets available in close proximity. Beds felt clean and comfortable, which is the main reason for stay.
Stayed 1 night in Aug 2023

6/10 Okay

martin

Disliked: Cleanliness
Central enough and quiet Not very clean. Pretty old and a bit run down
Stayed 3 nights in Aug 2023

6/10 Okay

jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a little dated was the first impression. But the bed was comfortable and room was tidy. Plenty of parking space. Staff were friendly and helpful.
Stayed 1 night in Apr 2023

6/10 Okay

Jackson

Disliked: Cleanliness, property conditions & facilities
Easy late check in. Cold shower in the morning was a bit sad.
Stayed 1 night in Oct 2023

8/10 Good

Blake

Liked: Amenities
OK but at the end of the day you get what you pay for, a bit dated but tidy, pool is good
Stayed 1 night in May 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Very convenient for one night before flight out of Cairns. Noisy (train at the back) and dirty (used soap and shampoo tube left in shower). The place is very dated but as I said, cheap and nasty for quick stay before a flight out.
Stayed 1 night in Jul 2023

6/10 Okay

scott

Liked: Staff & service
Could of been a lot better
Stayed 1 night in Jun 2023

2/10 Terrible

carly

Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy kids constantly running around the complex at all hours, restaurant is closed, no breakfast even though it was advertised, would not recommend staying if you want a peaceful stay

4/10 Poor

Shane

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is run down and certainly not $200.00 rooms
Stayed 1 night in Sep 2022

10/10 Excellent

Daryle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location only issue was no curtains to block out light.
Stayed 1 night in Mar 2023

2/10 Terrible

Loluama

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room my brother stayed in had a hole in the wall. Will not be staying here or booking anyone here again.
Stayed 1 night in Jul 2022

6/10 Okay

Karina

Disliked: Cleanliness
Bed was very comfortable, shower was great. Cheap nights accommodation. Property was run down & dirty. Booked airport transfers 2 weeks before our stay, refused to take us to the airport when we were leaving so had to catch a cab.
Stayed 1 night in Jul 2022

2/10 Terrible

Charlla

Disliked: Cleanliness, amenities, property conditions & facilities
It was a very small room,old, unsafe, dark, gekkos crawling In the room. Dirty. No facecloths. Do not stay here ever. I warn you don’t RISK this property.

6/10 Okay

Gillian

Liked: Cleanliness, staff & service

Convenience at a reasonable price.

It was only one night, and it was perfectly adequate. Beds on Castors on a tiled floor are very dangerous. They need rubber grips underneath. Somebody could have a nasty fall, very basic, but very comfortable. They reasonably priced.
Stayed 1 night in Sep 2023

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff, I left

2/10 Terrible

ROBYN

Disliked: Cleanliness, property conditions & facilities
Took sheet off to a filthy mattress, not even a mattress cover! Its run down, dirty, dont stay here!!!
Stayed 1 night in Jun 2023