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Bay Village Tropical Retreat

Property class: 3.5

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Photo gallery for Bay Village Tropical Retreat

A hotel with a pool, surrounded by palm trees and greenery. - Bay Village Tropical Retreat (Cairns North)
An outdoor dining area with tables and chairs, surrounded by greenery and a covered walkway. - Bay Village Tropical Retreat (Cairns North)
A hotel room with a bed, a desk, a chair, a TV, and a ceiling fan. - Bay Village Tropical Retreat (Cairns North)
A pathway leading to a building surrounded by lush tropical vegetation. - Bay Village Tropical Retreat (Cairns North)
A hotel entrance with a sign reading 'bay village tropical retreat,' surrounded by lush greenery and palm trees. - Bay Village Tropical Retreat (Cairns North)
Close to Cairns Esplanade and Cairns Central Shopping Centre, Bay Village Tropical Retreat provides a terrace, a garden, and laundry facilities. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Family Room

A room with a dining table, chairs, a bed, and a window with a view of greenery.

Family Room

  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Triple Room

A hotel room with a bed, a desk, a chair, a television, and a wardrobe.

Standard Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Double Room

A hotel room with a bed, bedside table, desk, chair, ceiling fan, window with blinds, and a painting on the wall.

Double Room

7.6 out of 10
Good
(20 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

A hotel room with a bed, a television, a ceiling fan, a small table with a bottle and glasses, and a framed picture on the wall.

Studio

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite, 1 Bedroom

A bedroom with a bed, bedside tables, a nightstand, a ceiling fan, an air conditioning unit, and a window with blinds.

Suite, 1 Bedroom

8.4 out of 10
Very good
(6 reviews)
  • Resort view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Bedrooms

A modern living room with grey sofas, a coffee table, and a dining area with chairs.

Standard Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 84 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Apartment, 3 Bedrooms

A hotel room with a large bed, a ceiling fan, a balcony with a chair, and a view of the outside.

Standard Apartment, 3 Bedrooms

10.0 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 110 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Queen Beds, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Twin Room

A hotel room with two single beds, a wooden headboard, a ceiling fan, a window with curtains, and a wall-mounted air conditioning unit.

Standard Twin Room

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

About the neighborhood

Located in Cairns North, a neighborhood in Cairns, Bay Village Tropical Retreat is near the airport and by the ocean. Cairns Regional Gallery and Copperlode Dam are local landmarks, and some of the area's attractions include Cairns Performing Arts Centre and Bulmba-ja Arts Centre. Looking to enjoy an event or a game while in town? See what's happening at Barlow Park or Cazalys Stadium. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby. Visit our Cairns travel guide
Map
227 Lake Street, Cairns North, QLD, 4870

What's nearby

  • A beach with a lifeguard tower, palm trees, and a swimming pool.
    Cairns Esplanade
    2 min walk - 0.1 miles
  • A train carriage with red seats and windows.
    Cairns Central Shopping Centre
    14 min walk - 0.8 miles
  • The Night Markets sign with neon lights, a food court sign, and a banner for Phô Street Caisns.
    Cairns Night Markets
    16 min walk - 0.9 miles
  • A swimming pool with wind sculptures, a covered pavilion, palm trees, and a sunset sky.
    Cairns Esplanade Lagoon
    16 min walk - 0.9 miles
  • Cairns Esplanade Charles Street Parkland
    5 min walk - 0.3 miles

Getting around

  • Cairns Station
    6 min drive
  • Cairns Intl. Airport (CNS)
    6 min drive

Restaurants

  • Muddy's Cafe
    7 min walk
  • Splash Seafood Restaurant
    14 min walk
  • Paper Crane
    10 min walk
  • Yum Sing
    5 min walk
  • Atrium
    13 min walk

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  • Air conditioning
  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: AUD 26 for adults and AUD 16 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving outside of normal check-in hours should use the exterior telephone at this property to request check-in assistance upon arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 12 per night

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately AUD 26 for adults and AUD 16 for children
  • Crib (infant bed) fee: AUD 12 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Bay Village Tropical Retreat have a pool?

Yes, this property has an outdoor pool.

Is Bay Village Tropical Retreat pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Limited spots are available. There is free parking nearby.

What time is check-in at Bay Village Tropical Retreat?

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Bay Village Tropical Retreat?

Check-out is at 10 AM.

Where is Bay Village Tropical Retreat located?

Located in Cairns North, this hotel is within a 5-minute walk of Icon Cancer Centre Cairns and Cairns Esplanade. Cairns Central Shopping Centre and Cairns Marlin Marina are also within 1 mi (2 km). Cairns Station is 22 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Bay Village Tropical Retreat Reviews

8.2

Very Good

8.4

Cleanliness

7.8

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 286 out of 808 reviews
Rating 8 - Good. 346 out of 808 reviews
Rating 6 - Okay. 113 out of 808 reviews
Rating 4 - Poor. 39 out of 808 reviews
Rating 2 - Terrible. 24 out of 808 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with short walk to beach and bus stop close by for transport to city, Pier, Botanic Gardens and other attractions
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, safe property and fantastic staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nicely decorated hotel.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
The size of the 3 bedroom apartment was great. But there were no cooking utensils even though they had provided pots and pans. We asked for a 2nd key but were told that if we lost it the fee was $200. There was also not enough parking for all gyests .
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and safe location! Bed was extremely comfortable, surrounds were quiet and lush, attentive staff. Perfect choice. surrounds:
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, easy check in, laundry facilities, great restaurant!
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and checkout great location
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed one night and there were some good points. Reception was lovely and it was clean. There was a lot of noise from the airport and around the complex. Room very basic and would present better with a fresh coat of paint. Bedding and pillows not comfortable.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Everything was great. Easy check in, good location.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining, friendly staff, close to the CBD
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely environment and friendly staff.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Large comfortable clean room and excellent Indonesian restaurant downstairs. Perfect one night stay
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were happy to help with anything you needed
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very basic but everything I needed. Good shower pressure, quality mattress. AC worked and kettle for coffee. Pool was good for post promenade run dip! Happy hour $7 beer and wine. What more do you want?!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for early flights value got money. Huge bonus is the amazing restaurant attached
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Breakfast and dinner in the evening were excellent - the best i have had. Staff were extremely helpful and Marco went out of his way to book tours for us while we had a swim - even delivered the paperwork to the door of our apartment.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice garden with pool area. Very helpful staff. A true hotel, not just some place to stay.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
No hair dryer offered. Body wash/ shampoo located by the sink instead of the shower in 2nd bathroom. Purchased laundry detergent to wash a load of laundry dry and clothes smelled worse than before washing them when done. On flip side, big area to spread out with family, central location and good pool area. We would stay again but would bring extra needed items.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent. Spacious comfortable rooms. Wi-Fi & Air Con both worked well. Very pleased with our stay.
Stayed 10 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Would higjhly recommend to others particularly restaurant meal.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Disliked: Staff & service
Clean and comfy bed
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet location. Delicious food from bay leaf and can get delivered to your room. Limited on site car parking area.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness
Property as expected. Great location and communication.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night so didn’t need/use facilities but staff waited up for my 12:30pm arrival and couldn’t fault their service.
Stayed 1 night in Apr 2024