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Grand City Hotel

Property class: 3

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Photo gallery for Grand City Hotel

A bar area with orange chairs, a bar counter with bottles, and a decorative wall with a logo. - Grand City Hotel (Cagayan de Oro)
A reception desk with a marble counter, a patterned wall, and a tiled floor. - Grand City Hotel (Cagayan de Oro)
A hotel named "Grand City Hotel" with a large sign above the entrance. - Grand City Hotel (Cagayan de Oro)
Two stacked black water features in a tiled area with a wooden wall and a glass door in the background. - Grand City Hotel (Cagayan de Oro)
A dining table set with breakfast items including toast, eggs, and fruit, in a restaurant with wooden ceiling beams and a chandelier. - Grand City Hotel (Cagayan de Oro)
Located close to Plaza Divisoria and Museo de Oro, Grand City Hotel provides a hair salon, dry cleaning/laundry services, and a bar. Treat yourself to spa services, such as a manicure/pedicure or a massage. The on-site restaurant, Sea King Garden, features Chinese cuisine. Free in-room WiFi and conference space are available to all guests.

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Room

A hotel room with a large bed, a smaller bed, a desk with a lamp, and a chair.

Superior Room

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 1 King Bed

View all photos for Standard Room

A hotel room with two single beds, a nightstand with a phone, a wall-mounted lamp, and a framed floral picture.

Standard Room

  • 18 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Located in Cagayan de Oro, Grand City Hotel is in the city center and near the airport. Plaza Divisoria and Xavier University – Ateneo de Cagayan are two other places to visit that come recommended. Discover the area's water adventures with scuba diving, snorkeling, and rafting nearby, or enjoy the great outdoors with ziplining. Visit our Cagayan de Oro travel guide
Map
Apolinar Velez Street, Cagayan de Oro, Misamis Oriental, 9000

What's nearby

  • Plaza Divisoria
    2 min walk - 0.1 miles
  • Xavier University – Ateneo de Cagayan
    3 min walk - 0.2 miles
  • Gaston Park
    3 min walk - 0.2 miles
  • St Augustine Cathedral
    5 min walk - 0.3 miles
  • Don Gregorio Pelaez Sports Complex
    8 min walk - 0.5 miles

Getting around

  • Cagayan de Oro (CGY-Laguindingan Intl.)
    48 min drive

Restaurants

  • ZC Eatery
    2 min walk
  • Gab's KTV Bar
    2 min walk
  • Hanabel's Cafe (Beyond Bread)
    2 min walk
  • Mang Inasal
    1 min walk
  • Restaurant Damaso
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available for a fee: PHP 250 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gold Bar
  • Sea King Garden

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1993
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PHP 430.0 per day
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately PHP 250 per person
  • Airport shuttle fee: PHP 1500 per vehicle (roundtrip)
  • Rollaway bed fee: PHP 430.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is Grand City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand City Hotel?

Check-in start time: 2 PM; Check-in end time: 11:30 PM.

What time is check-out at Grand City Hotel?

Check-out is at noon.

Does Grand City Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PHP 1500 per vehicle applies.

Where is Grand City Hotel located?

Located in the heart of Cagayan de Oro, this hotel is within a 5-minute walk of Plaza Divisoria, Xavier University – Ateneo de Cagayan, and Museo de Oro. Gaston Park and St Augustine Cathedral are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand City Hotel Reviews

7.2

Good

6.8

Cleanliness

8.0

Location

7.6

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 16 out of 63 reviews
Rating 8 - Good. 16 out of 63 reviews
Rating 6 - Okay. 17 out of 63 reviews
Rating 4 - Poor. 12 out of 63 reviews
Rating 2 - Terrible. 2 out of 63 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Great location

Nice place centrally located
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

not so clean. Not properly maintained room
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Just an average hotel
Stayed 3 nights in Feb 2024
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, including the location, staff, and convenience. However, for about 90% of my stay, I didn’t feel safe. Every night, around 12mn-2am, someone would try to open my doorknob. I have a doorknob alarm that would turn on every night, confirming my suspicion.
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Older building in the middle of a high traffic area.
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
They need to tidy their rooms, towels are old and with stain.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service
I did like the AC and the shower. Amenities were slim like no shampoo or hot water heater for coffee. We had to wait to check in while they looked for the person to check in.
Stayed 1 night in Jan 2024
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
The staff are well groomed and trained. The building needs an update. Room is clean but smells like old wood. Bathroom needs an improvement. Mirror has water stains, faucet is old and rusty, bidet faucet has mold.
Stayed 2 nights in Sep 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a room that’s not safe to begin with because the lock is not secured so anybody could easily open it up. Also, the place is not clean at all and it looks really old.
Stayed 3 nights in Jun 2024
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
We got in late and guard was nit polite. Not friendly and very rude. We paid for the breakfast and staff could provide us even with water and reception staff are not friendly was rude and very racist.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Staff & service
Leuk hotel in centrum gelegen, staat accommodate ed is ok voor 3 ster hotel in Azie
Stayed 2 nights in Oct 2022
Verified review

6/10 Okay

Disliked: Cleanliness
Poor WiFi connection and room is a bit dirty.
Stayed 1 night in Jul 2020
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Food is good, staff is ok. Beds are ok. Have fridge. Tv reception is good. Daily housekeeping. Cob webs are present, air/con is loud, and brace yourself ROACHES mainly in bathroom and crawling in fouler floor, these roaches are big too. OMG so distressing considering we have to protect our luggage now. Call housekeeping to spray under sink. And we had to purchase a small can of spray. I mean can’t they put the pest under control. Disgusting. Instead of grand Hotel it should be called Roach hotel. Lol and we had to turn the bathroom sink water on from the shut off valve under the sink. If you turn it on to far the entire pipes start shaking and making a noise like a jack hammer. I guess it the pump trying to pump the water from deep in the well. They said all the rooms are like that but I don’t know. The price should only be 15 a day not 30 for superior room. My advice is if you don’t mind roaches and noising air/con and sink. You ok, jolly bees is close by. Roaches is the negatron and noisy water pump. Keep looking.
Stayed 7 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older possible 5 star hotel, with good maintenance. Old style Central hot water system, New room AC, Parkay room floor, quiet surroundings. Well trained, polite, friendly staff. Nice dinning room, quality food, economical prices. A great hotel for cost conscience persons.
Stayed 5 nights in Jan 2020
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
There was internet connection drop after few days and no one give right info about correcting password. There is was sometimes no towels and toilets roll in bath/toliet. This was my second time stay in same hotel. First visit 2017 i stay one month without complaints but tjis visit 11 nights but im not happy as 2017 trip
Stayed 11 nights in Oct 2019
Verified review

6/10 Okay

Needs an update due to its age...................................
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable,with friendly staffs..highly recomended!
Stayed 3 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mr shane buckley

I loved the hotel the staff were friendly kind and very supportive The breakfast was amazing the rooms clean and large I will always stay at this motel when I am in Manila Also the price is great money for value
Stayed 5 nights in Jan 2019
Verified review

4/10 Poor

Disliked: Property conditions & facilities

A tired hotel in need of complete refurbishment.

The only thing “Grand” about this hotel is its name!
Stayed 8 nights in Jan 2019
Verified review

8/10 Good

Liked: Room comfort

Nice hotel for traveler who want to sleep well .

The hotel was good enough for us considering amount we paid for 4of us. I like they use boiler to make hot water. I could enjoy strong shower. The location is within very traffic area , so for land traveler it,s better check very well the route coming to the hotel. I think Drive Navi took us shortest route but very traffic.
Stayed 1 night in Jan 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It’s close to everything but the hotel needs updating, furnitures in the room are old, there were dust all over and the bathtub needs to be thrown out
Stayed 1 night in Oct 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I think the rooms should be updated, old furnitures, no coffee maker, no bottled water and Iron in the room
Stayed 4 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must City centred hotel to stat

The hotel is very closed to all services and amenities (e.g banks, food and rides). The hotel staff are so friendly! I highly recommend this hotel for your convenience not necessarily for a high standard hotel but some place to stay for convenience, friendly staff and affordable stay. Thank you so much!
Stayed 9 nights in Aug 2018