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Crowne Plaza Penang Straits City by IHG

4.0 star property

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Photo gallery for Crowne Plaza Penang Straits City by IHG

Indoor pool, outdoor pool, open 8:00 AM to 7:00 PM, sun loungers - Crowne Plaza Penang Straits City by IHG (Butterworth)
Concierge desk - Crowne Plaza Penang Straits City by IHG (Butterworth)
Beach nearby - Crowne Plaza Penang Straits City by IHG (Butterworth)
Restaurant - Crowne Plaza Penang Straits City by IHG (Butterworth)
Exterior - Crowne Plaza Penang Straits City by IHG (Butterworth)
Perched near Butterworth Arena and Georgetown UNESCO Historic Site, Crowne Plaza Penang Straits City, an IHG Hotel offers a unique blend of comfort and convenience. With two on-site restaurants, dry cleaning services, a business center, rooftop terrace with sun loungers by the seasonal outdoor pool and indoor pool.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Standard Room

  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access, Sea View (Sea View)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite, 1 Bedroom, Club Lounge Access, Sea View (Sea View)

  • Sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access, Sea View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite, 1 Bedroom, Club Lounge Access, Sea View (Club Lounge Access)

  • Sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, City View

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Standard Room, 2 Twin Beds, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Sea View

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Standard Room, 1 King Bed, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access, City View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite, 1 Bedroom, Club Lounge Access, City View (Club Lounge Access)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Club Lounge Access, City View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite, 1 Bedroom, Club Lounge Access, City View (Club Lounge Access)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Sea View

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Standard Room, 2 Twin Beds, Sea View

  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Accessible, City View

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Standard Room, 1 King Bed, Accessible, City View

  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Club Lounge Access, Sea View (Club Lounge Access)

Suite, 2 Bedrooms, Club Lounge Access, Sea View (Club Lounge Access) | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite, 2 Bedrooms, Club Lounge Access, Sea View (Club Lounge Access)

  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Standard Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Club Lounge Access, City View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Standard Room, 1 King Bed, Club Lounge Access, City View (Club Lounge Access)

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Club Lounge Access, Sea View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Standard Room, 1 King Bed, Club Lounge Access, Sea View (Club Lounge Access)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Club Lounge Access, City View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Standard Room, 2 Twin Beds, Club Lounge Access, City View (Club Lounge Access)

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Club Lounge Access, Sea View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Standard Room, 2 Twin Beds, Club Lounge Access, Sea View (Club Lounge Access)

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Standard Room, 3 Twin Beds, City View

  • Sleeps 3
  • 3 Twin Beds

Standard Room, 3 Twin Beds, Sea View

  • Sleeps 3
  • 3 Twin Beds

About the neighborhood

Located in Butterworth, Crowne Plaza Penang Straits City by IHG is in the city center and near the beach. Georgetown UNESCO Historic Site is a notable landmark, and the area's natural beauty can be seen at Robina Eco Park and Mengkuang Dam. Don't miss out on a visit to Sedim Tree Top Walk. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like ecotours nearby. Visit our Butterworth travel guide
Map
4823-4824 2F JALAN PANTAI, TAMAN SELAT BUTTERWORTH, Butterworth, 12000

What's nearby

  • KOMTAR showing a skyscraper, a city and city views
    KOMTAR
    28 min drive - 16.8 miles
  • Metropolitan, skyscraper, skyline building by the shore of Gurney Drive, George Town, Penang; Shutterstock ID 429264034; PO: Hcom Destination Content neighborhoods; Client: Hotels.com; Other: Hcom bra
    Gurney Drive
    30 min drive - 18.2 miles
  • Nothing says fish chips like these. Actually I got these because I think they locals eat PoPo fish flavored chips if they want their babies to grow up to be Police Officers. LOL
    Gurney Plaza
    31 min drive - 18.7 miles
  • Sultan Abdul Halim Ferry Terminal
    17 min walk - 0.9 miles
  • Georgetown UNESCO Historic Site
    29 min drive - 17.3 miles

Getting around

  • Penang Sentral
    5 min drive
  • Penang Intl. Airport (PEN)
    37 min drive

Restaurants

  • Zus Coffee
    1 min walk
  • Wellesley Lounge
    1 min walk
  • 超全茶楼 Restoran Chaw Choon
    9 min walk
  • Rojak Tonggek
    5 min walk
  • Restoran Tokyo
    9 min walk

About this property

Crowne Plaza Penang Straits City by IHG

Upscale hotel near Tow Boo Kong Temple Butterworth
Located close to Butterworth Arena and Georgetown UNESCO Historic Site, Crowne Plaza Penang Straits City by IHG provides a rooftop terrace, dry cleaning/laundry services, and a business center. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi.
Additional perks include:
  • A seasonal outdoor pool and an indoor pool, along with sun loungers
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), an electric car charging station, and concierge services
  • 5 meeting rooms, luggage storage, and a 24-hour front desk
Room features
All 343 rooms include comforts such as pillow menus and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with rainfall showers and bidets
  • 50-inch Smart TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Secured valet parking on site (MYR 40 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 55 for children
  • 2 restaurants
  • Couples/private dining

Things to do

  • Hiking/biking trails
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Computer station
  • Conference center (7,029 square feet of space)

Outdoors

  • In a nature reserve
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Elevator (33 inch wide door)
  • Front entrance ramp
  • Handrails in hallways (25 inches high)
  • High-pile carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 23 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 213.85 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 65 for adults and MYR 55 for children
  • Secured valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 213.85 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from August 01 to December 31
Pool access available from 8:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the fitness facility

Property is also known as

Crowne Plaza Penang Straits City
Crowne Plaza Penang Straits City by IHG Hotel
Crowne Plaza Penang Straits City an IHG Hotel
Crowne Plaza Penang Straits City by IHG Butterworth
Crowne Plaza Penang Straits City by IHG Hotel Butterworth

Frequently asked questions

Does Crowne Plaza Penang Straits City by IHG have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 8:00 AM–7:00 PM.

Is Crowne Plaza Penang Straits City by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Crowne Plaza Penang Straits City by IHG?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Crowne Plaza Penang Straits City by IHG?

Check-out is at noon.

Where is Crowne Plaza Penang Straits City by IHG located?

Located in the heart of Butterworth, this hotel is 2.8 mi (4.5 km) from Tow Boo Kong Temple Butterworth and 2.8 mi (4.6 km) from Butterworth Arena. Robina Eco Park and St. Anne's Church are also within 12 mi (20 km).

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Reviews

Crowne Plaza Penang Straits City by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 31 out of 46 reviews
Rating 8 - Good. 8 out of 46 reviews
Rating 6 - Okay. 5 out of 46 reviews
Rating 4 - Poor. 1 out of 46 reviews
Rating 2 - Terrible. 1 out of 46 reviews

Reviews

Verified

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, amenities
New hotel. Top service and top facility
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

wan azwan amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place , great staff and great location . Only thing is the variety of breakfast , they are great but please do some variety , meatball , chicken ball every day , even dimsum and the malay local food
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in Butterworth. Brand new. Very close to the Ferry and train station. Has an excellent breakfast buffet. Great facilities, with a nice pool and gym. Will definitely be back the next time I visit Penang.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
New property, clean with nice staff. Very close to Penang Sentral for train, bus and ferry connections. Great views across the water!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, but very quiet location with little food n shopping options in the immediate surroundings. The fire alarm went off, but the announcement could not be heard inside the room. This is a fire safety concern that needs to be looked into.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

HEI MAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and everything is up to standard. Staff are helpful and friendly. Just the location is not very convenient, but you can always call Grab to travel/ food delivery.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Francis

Liked: Cleanliness, amenities, property conditions & facilities
Both clean room and staffs are very good.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Rajbans Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel n comfortable
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Cher shen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s clean and new with excellent service We enjoyed our stay in this hotel. Love to come back to stay here once visit this city.
Stayed 1 night in May 2025
Verified

8/10 Good

Ashok nath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful resort in the park and by the river. Food is just average. However location of the resort is excellent. Must book the activities / excursions in advance.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Yau

Liked: Cleanliness, staff & service, property conditions & facilities
Brand new hotel with simple decoration. IHG hotels never disappoint me. Except the location it’s a bit far from the tourists area, other things are perfect!
Stayed 4 nights in Mar 2025
Verified

6/10 Okay

LIANGYOU

Liked: Cleanliness, staff & service, amenities
Everything was great except the constant sewage smell coming out of the toilet. They said they will freshern up the room, but when I return, the sewage smell is still there. The whole stay was ruin by that small detail.
Stayed 2 nights in Mar 2025
Verified

4/10 Poor

Ashok nath

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money if you are OK to compromise

It’s a new property however badly managed. Lack of resources at the reception past 2 times, long waiting (atleast 10 minutes), only 1 person at the counter managing quite a few guest to check in, managers are no where to be seen. Technical issues with their elevators e.g. false fire alarms, malfunctioning are very common. They have funny system of QR code for free parking, however most of the time QR code doesn’t work and I’m charged 21RM for over night parking. Limited food choices. However good value for money 😅
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Ras

Liked: Cleanliness
The breakfast was below average with stale croissants. It was promptly replaced when I complained. The Lounge on the 23rd Floor was so inadequate. Got a lot to learn from other 4-5 star hotels.
Stayed 1 night in Nov 2024
Verified

8/10 Good

SE

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
First impression not good. We arrived at the hotel, 2 porters were standing there, one helped to unload luggage from our Grab, and left them on the ground, not even took them to the lift for us. No courtesy, no words, no strong gesture to make us feel that they wanted to give us a welcoming signal.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Chak Kin

Liked: Cleanliness, amenities
The room has a strange odor that resembles sewerages. Because we only stay for one night and have to leave first thing in the morning, we didn’t complain to the management.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Francis

Liked: Cleanliness, amenities, property conditions & facilities
Room and staffs are good
Stayed 5 nights in Feb 2026
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

附近沒有配套

今年二月先開嘅酒店，以為佢樣樣都好新，但房間清潔一般，房間冷氣好大，吹到個頭成晚都瞓得唔係咁好，同埋好多唔知係唔係變壓器嘅聲好嘈，瞓得麻麻。洗手間唔算好大，浴室開門成日撞到個花灑頭，整體一般。酒店附近沒有什麼餐廳或便利店之類的東西。 早餐可以吧
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很新 很乾淨 不錯的 只是離市區較遠
Stayed 4 nights in Jul 2025
Verified

8/10 Good

TSUNG-HSING

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

期待後續完整的開發

新飯店⋯但商場尚未完全備妥，飯店設備不錯⋯且靠海，風景不錯，但四週較便僻，須打車才有吃的地方
Stayed 1 night in Dec 2024
Verified

6/10 Okay

JOE VERN

Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ying

Stayed 1 night in Jan 2026
Verified

8/10 Good

Armen Iskandar

Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Heejun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Ashok nath

Stayed 2 nights in Oct 2025