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The Riverside House Hotel

3.5 star property
Georgian hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

The Riverside House Hotel, by peaceful waters, offers a genuine escape with a charming garden. Travelers love the sunny terrace for afternoon relaxation and the inviting bar for evening unwinding. Enjoy meals at the Riverside Terrace restaurant and in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Double Room

Classic Double Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Classic Double Room

8.8 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Family Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 29 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Honeymoon Suite

Honeymoon Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Honeymoon Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Garden View

Deluxe Double Room, Garden View | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Double Room, Garden View

8.0 out of 10
Very good
(2 reviews)

Highlights

Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Executive Double Room

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

Superior Double Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Map
17 Mill Street, Mildenhall, Bury St Edmunds, England, IP28 7DP

What's nearby

  • Royal Worlington & Newmarket Golf Club - 3 min drive - 1.4 miles
  • Mildenhall Stadium - 12 min drive - 5.0 miles
  • Newmarket Racecourse - 17 min drive - 12.5 miles
  • The Apex - 21 min drive - 15.6 miles
  • Ely Cathedral - 26 min drive - 16.7 miles

Getting around

  • Kennett Station - 9 min drive
  • Stansted Airport (STN) - 52 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Angel's Cafe - ‬3 min drive
  • ‪The Half Moon - ‬14 min walk
  • ‪KFC - ‬4 min walk
  • ‪Judes Ferry - ‬7 min drive

About this property

The Riverside House Hotel

Hotel by the river
Consider a stay at The Riverside House Hotel and take advantage of a terrace, a garden, and a bar. The on-site restaurant, The Riverside Terrace, offers breakfast, brunch, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Full breakfast (surcharge), a front-desk safe, and 1 meeting room
  • Luggage storage, coffee/tea in the lobby, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at The Riverside House Hotel offer perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • Flat-screen TVs with satellite channels
  • Coffee/tea makers, daily housekeeping, and phones

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  • Free WiFi
  • Restaurant
  • Breakfast available
8.6 out of 10, Excellent, 124 reviews
The Bull Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: GBP 9.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Riverside Terrace

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Built in 1800
  • Georgian architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 9.95 for adults and GBP 9.95 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms

Property is also known as

Riverside House Hotel Bury St Edmunds
Riverside House Bury St Edmunds
The Riverside House
The Riverside House Hotel Hotel
The Riverside House Hotel Bury St Edmunds
The Riverside House Hotel Hotel Bury St Edmunds

Frequently asked questions

Is The Riverside House Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Riverside House Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at The Riverside House Hotel?

Check-out is at 11:00 AM.

Where is The Riverside House Hotel located?

Situated on the riverwalk, this hotel is 0.3 mi (0.4 km) from Mildenhall and District Museum and 1.4 mi (2.3 km) from Royal Worlington & Newmarket Golf Club. Red Lodge Karting and Mildenhall Stadium are also within 6 mi (10 km).

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Reviews

The Riverside House Hotel Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Location

9.4

Staff & service

8.2

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 205 out of 331 reviews
Rating 8 - Good. 88 out of 331 reviews
Rating 6 - Okay. 27 out of 331 reviews
Rating 4 - Poor. 6 out of 331 reviews
Rating 2 - Terrible. 5 out of 331 reviews

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Aug 2025

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was exactly what i was looking for, beautiful building
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff.
Stayed 2 nights in Jul 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a great stay

Lovely hotel, friendly staff, family room was fantastic and highly recommend. Service was efficient and friendly. Good breakfast. Pillows were too firm for my liking but that’s personal preference.
Stayed 3 nights in Apr 2023

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel glad to be coming back

I missed coming to this hotel due to Covid, but to come back. The hotel has period features so don’t expect a new glass building, that said the service and staff are amazing. Food is also great, so come hungry
Stayed 1 night in Feb 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Laura, the waitress, was wonderful, polite, helpful, courteous, pleasant.
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

I stayed for one night on business. This is a great hotel. Staff were vey helpful and attentive. Evening meal was lovely. Breakfast is amazing. I will definitely be back. Thanks to all of the team
Stayed 1 night in Mar 2023

2/10 Terrible

richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

No welcome on arrival. There was very short notice of a Christmas party so the night was very loud up until 12.30am. No acknowledgment on departure. The room was full of cobwebs on the ceiling and the breakfast room was very cold. The bed and pillows were also not that comfy. Overall the hotel was very tired.
Stayed 1 night in Dec 2023

2/10 Terrible

Stuart

Disliked: Cleanliness, property conditions & facilities, room comfort

Loud music, grubby hotel

Had the Hotel contacted me when I booked a room and told me there would be loud music playing until gone midnight, which was then replaced by the banging of the lift, I certainly would not have booked, The hotel is Eco Friendly due to the lack of working light bulbs,The furniture had more chips than McDonaldsThe room was supposedly the "Honeymoon suite" but I'm guessing the divorce rate locally had gone up after spending the night in this grubby, tatty overpriced room When I booked out the very non-professional staff member sat un his overcoat and scarf, didn't enquire how my stay was, only good point, the breakfast was good quality
Dirty tired furniture
Dirty stained carpet
missing handles
hole in wall with electric cables on view
Stayed 1 night in Dec 2023

8/10 Good

Gillian

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Tired

Stayed last night in honeymoon suite as it was our anniversary. No fuss made but hey ho Room lovely BUT few niggles. Stains on cushions on bed. Curtain coming off curtain hooks in bedroom Blind coming off rail....also frayed in places. TV didnt work well. Fire door right outside door bangs when closed Room too warm but unable to open windows as sashes broken Staff wonderful. Food gorgeous however . But hotel needs attention !
Stayed 1 night in Oct 2023

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we enjoyed our stay, but check in was disappointing. In the lobby as we arrived, they had self check in set up on a computer at the desk. A staff member was nearby the desk, but never welcomed us or made eye contact as we entered the lobby, or asked if we needed assistance with anything. Finally he engaged us as we were trying to figure out how to get to our room. Our room was on the 3rd floor of the hotel. The room itself was lovely, but the weather had been very hot for days, and when we got to the room all the windows were shut, and the air conditioner was off. It took a long time for the room to be tolerable temperature wise. As they knew they'd booked the room, it would have been nice for them to have attempted to cool it down before we arrived. Other than that, all was good. The breakfasts were plentiful and delicious, and the staff friendly and helpful.
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel - great customer service

Overall we had a lovely stay at Riverside House Hotel. The bar, restaurant and communal areas are well decorated and have comfy seating. We stayed in Room 12 which is a very large room with fabulous high ceilings, big bathroom with shower (and thick fluffy towels) and a garden view. Whilst lovely the room could do with a bit of attention - the aircon wasn’t great, the curtains need some rehanging, the windows pull cords were broken so had to be wedged open and the carpet and furnishings were a little tired (lots of the edgings have fallen off). It was clean (apart from the sock between the bedside table and window!!) The outside space was lovely with plenty of well spaced tables (few more parasols might be good) Special mention to Roxy who was wonderful - with good energy and great customer service. She addressed a check in issue professionally and her customer service at the bar and in the restaurant was fabulous. Thanks also to Chef for accommodating my last minute change of mind. Decent breakfast with friendly service. Enjoyed our stay and room - (just felt a few room details could do with addressing) Would stay again 😊
Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel in a great location

This is our third stay in this amazing hotel and its worth every penny. The staff are amazing and so helpful, the rooms are fabulous and breakfast is the best ever. We cant wait to visit again next year.
Stayed 1 night in Aug 2025

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and garden, clean and tidy rooms and staff were really friendly z
Stayed 1 night in Aug 2025

6/10 Okay

Gillian

Disliked: Property conditions & facilities, room comfort

Very tired hotel

Check in was ok.booked in online which was a waste of time really. Room 24 allocated. Very tired.worn carpet.tatty bedside tables.tired bathroom. Bed wasnt comfortable and pillows like biscuits. The only saving grace was the air con ! TV remote faulty. Sat outside but not for long due to wasps . Outside also looks tired . Sat inside for dinner but this also needs refurbing. This used to be a nice hotel but needs money spending on it. At £138 I would expect better quality room
Stayed 1 night in Jul 2025

8/10 Good

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room. Complied with request for quiet room. Wish it had a bath. Breakfast very nice. Staff helpful.
Stayed 2 nights in May 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent sized family room, in fact two rooms. Friendly service, good breakfast and a lovely garden. Some minor maintenance issues such as some bulbs out in the twin beds room and shower holder loose from the wall. Overall though very lovely place to stay. Happily would stay again.
Stayed 2 nights in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old property, excellent customer service, large rooms and comfortable bed
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Lovely Grounds, and Dinning area
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Good stay, needs updating

Really friendly staff. Lovely views from our room of the garden. Delicious breakfast. Quick and easy check in and out. The only downside is that the room could do with a little renovation. The toilet seat was half hanging off, the flush didn’t work properly and the carpet was quite worn in places.
Stayed 1 night in May 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant garden to sit in duringt he evening
Stayed 1 night in May 2025

8/10 Good

Alan

Liked: Staff & service

Welcoming stay at The Riverside

The staff were very friendly & helpful and the evening menu & food was good. The Honeymoon suite was was a good size room with a nice bathroom & good shower, which is rare these days. The carpet however was a little grubby. You can hear the bar music below the room until late.
Stayed 2 nights in Apr 2025

8/10 Good

Sarah

Liked: Amenities
The staff made us feel very welcome and were very considerate
Stayed 1 night in Apr 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in was very fast the lady on reception was very nice and helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely people and really helpful
Stayed 1 night in Jan 2025

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