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Best Western Priory Hotel

3.0 star property
Hotel in Bury St Edmunds with a 24-hour front desk and a coffee shop

Choose dates to view prices

Photo gallery for Best Western Priory Hotel

Food and drink
Exterior
Exterior
Superior Room, 1 Double Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi
Garden
You can look forward to a terrace, a coffee shop/cafe, and a garden at Best Western Priory Hotel. The on-site restaurant, Garden Restaurant, offers breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(9 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Classic Room, 2 Twin Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed, Non Smoking

Classic Room, 1 Double Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Double Bed, Non Smoking

7.6 out of 10
Good
(8 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Twin Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Twin Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Superior Room, 2 Twin Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Map
Mildenhall Road Suffolk, Bury St Edmunds, England, IP32 6EH

What's nearby

  • The Apex - 3 min drive - 1.3 miles
  • St Edmundsbury Cathedral - 3 min drive - 1.5 miles
  • Greene King Brewery - 4 min drive - 1.7 miles
  • Bury St Edmunds Abbey - 4 min drive - 1.7 miles
  • Ickworth House - 10 min drive - 5.9 miles

Getting around

  • Bury St Edmunds Station - 12 min walk
  • Stansted Airport (STN) - 57 min drive

Restaurants

  • ‪The Rising Sun - ‬3 min drive
  • ‪The Old Cannon Brewery - ‬17 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪The Greengage - ‬10 min walk
  • ‪Midgar Coffee - ‬3 min drive

About this property

Best Western Priory Hotel

Hotel in the city center
Consider a stay at Best Western Priory Hotel and take advantage of a terrace, a coffee shop/cafe, and a garden. The on-site restaurant, Garden Restaurant, offers breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • Free self parking
  • Full breakfast (surcharge), express check-out, and express check-in
  • Barbecue grills, 1 meeting room, and a porter/bellhop
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Best Western Priory Hotel boast comforts such as 24-hour room service, in addition to amenities like free WiFi.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Electric kettles, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Garden Restaurant

Family friendly

  • In-room sofa bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.95 per person
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel
Best Western Priory Bury St Edmunds
Best Western Priory
Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel
Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel Bury St Edmunds

Frequently asked questions

Is Best Western Priory Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 10 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Best Western Priory Hotel?

Self parking is free at this property.

What time is check-in at Best Western Priory Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Priory Hotel?

Check-out is at 11 AM. Late check-out is available for GBP 15.00 (subject to availability).

Where is Best Western Priory Hotel located?

Located in the heart of Bury St Edmunds, this hotel is within 1 mi (2 km) of CurveMotion, Moyse's Hall Museum, and Bury St Edmunds Art Gallery. The Malthouse Project and The Apex are also within 2 mi (3 km). Bury St Edmunds Station is 12 minutes by foot.

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Best Western Priory Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 191 out of 618 reviews
Rating 8 - Good. 224 out of 618 reviews
Rating 6 - Okay. 119 out of 618 reviews
Rating 4 - Poor. 55 out of 618 reviews
Rating 2 - Terrible. 29 out of 618 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff,they couldn't do enough for you ,room was very clean and very well presented.
Stayed 1 night in Sep 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room in the courtyard with a jaccuzi bath which was a nice touch. Friendly staff at reception.
Stayed 1 night in Sep 2025

10/10 Excellent

SAMANTHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made to feel very welcome and spoiled on arrival . Had great breakfast and rooms very spacious . Very reasonably priced . Would definatley stay again
Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place
Stayed 1 night in Apr 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel and staff.
Stayed 3 nights in Sep 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay. great room.
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in lovely well maintained grounds.
Stayed 3 nights in Jun 2023

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Jul 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyable stay. great evening thanks to callum and finn.
Stayed 4 nights in Aug 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Helpful staff, quiet location
Stayed 1 night in Jun 2023

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice surroundings and easily accessible, clean room and nice conservatory restaurant
Stayed 1 night in May 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient
Stayed 2 nights in Dec 2024

6/10 Okay

Carey

Liked: Cleanliness
Beautiful grounds - on arrival had to hunt the hotel to find someone to check in - room was basic but clean - water was scalding hot or freezing cold, breakfast was very good
Stayed 1 night in Feb 2024

6/10 Okay

Gary

Liked: Staff & service
3 night stay for local business, conveniently positioned hence the choice, Obviously a historical building can't be designed like a purpose built characterless chain, but depending on the nature of your visit this may either be welcomed, or a frustration. Staff were very friendly and helpful, just a shame they don't have a building that matches the standards they achieve. Room was small, full of patina....and cavernous bathroom had a shower that produced water at random temperatures, irrespective of its settings, stair carpet extremely dirty. Only the excellent staff would make me consider this as a suitable choice for a business stopover in the future.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room. On site parking. Would stay again in the future.
Stayed 1 night in Dec 2023

6/10 Okay

Daniel

Disliked: Property conditions & facilities, room comfort
The room was small, bed was uncomfortable, bathroom huge but tired looking at a bit dirty. Room was right next to the road, so very noisy. Hard to get around the bed, bashed my legs several times. But have stayed in other rooms before that were better!
Stayed 1 night in Mar 2025

10/10 Excellent

guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Exc Excellent value for money. Travelling on a budget you really couldn't do better. Breakfast is great, room clean and tidy, staff friendly and helpful. Nice grounds a little oasis.
Stayed 1 night in Jun 2023

2/10 Terrible

Ayesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dated, overpriced, rude staff
Stayed 1 night in Jun 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black mold in shower room, shower head blocked up with lime scale, shower water cold at night and around 80°C in the morning and no adjustment, carpet stained and dirty, mattresses worn out, bathroom towl rail stuck on and over heating the room, water leak in centre of the bedroom ceiling, condensation running down wall and damp to the touch on all other walls. Bedroom furnishings old and outdated, nothing PAT tested. Horrible stay, staff uninterested and unhelpful
Stayed 2 nights in May 2025

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at the prior bury st edmonds

Overall was a nice stay the room was clean but felt warm and smelt a bit stale the twin beds were quite small in width not good if you were a larger built person also felt a chest of draws would be good as only small draws not big enough for clothes. But everything you need in room. The staff very welcoming and restaurant service very good .
Stayed 2 nights in Jun 2023

4/10 Poor

Emma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Nothing like the pictures

I was really disappointed, the room was dated, dirty , smelly .
Stayed 1 night in Sep 2024

6/10 Okay

Sue

Liked: Property conditions & facilities
Couple of issues in the room, but otherwise a comfortable one.
Stayed 1 night in Sep 2023

6/10 Okay

Neville

Liked: Cleanliness
Disliked: Property conditions & facilities
Somewhat tired room, curtains thin no blind bright sun wakes you up at 5am! Maybe we were unlucky with the room.
Stayed 1 night in May 2024

4/10 Poor

Ian

Disliked: Cleanliness, property conditions & facilities
On first arrival to the reception ,was a very dirty carpet. then even though a young lady was at the desk, my husband had trouble checking us in, after having 4 mini strokes this year. Then our very dated and dirty room was not what we were expecting.
Stayed 1 night in Dec 2023

6/10 Okay

BRIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the wedding party going on till mid night , with a heavy bass music, then ending with fire works. thanks a lot.
Stayed 2 nights in Sep 2023

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