Ratings based on 2,170 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 14, 2024 on Expedia
Comment from Hotel Management
Apr 17, 2024 by Customer Service, Hotel Management
Thank you for the 4/5 rating, Jeffery!We are excited to see that you had an enjoyable experience at Hyatt House Boston Burlington. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
by A verified traveler
Posted Apr 14, 2024 on Expedia
This is our 3rd time staying at this property and each time it has gotten worse. Mirror was filthy, sheets were over bleached (caused rashes), multiple spiders, dirty dishes in cabinet, sofa covered with hair. Ended up getting back from event at 12:00am and leaving at 2:30am to drive 4 hrs back home. Will never stay there again.
Comment from Hotel Management
Apr 16, 2024 by Customer Service, Hotel Management
Robin, we're genuinely sorry to read about your disappointing experience. It's concerning to hear about the cleanliness issues you encountered during your stay. It's not reflective of the high standards we strive for. If you're willing to give us another opportunity, we're committed to doing our utmost to ensure your comfort and satisfaction. We apologize for any inconvenience as your comfort is our priority. We hope to have a chance to mend our impression in the future.
by A verified traveler
Posted Apr 9, 2024 on Expedia
Comment from Hotel Management
Apr 11, 2024 by Customer Service, Hotel Management
Maribel, thank you for your outstanding rating of Hyatt House Boston Burlington! We are thrilled to see that your stay with us met your expectations. We look forward to welcoming you back soon for yet another wonderful guest experience.
by A verified traveler
Posted Apr 9, 2024 on Expedia
I like the services, very friendly workers, The only thing is not too much to chose from for breakfast
Thank you
Comment from Hotel Management
Apr 10, 2024 by Customer Service, Hotel Management
YmaNini, it's heartening to know you enjoyed the services at Hyatt House Boston Burlington and found our team members to be friendly. We're always striving to improve our culinary offerings, so we appreciate your suggestion regarding breakfast variety. We look forward to welcoming you back for an even better stay. Thank you!
by A verified traveler
Posted Apr 7, 2024 on Expedia
Comment from Hotel Management
Apr 9, 2024 by Customer Service, Hotel Management
Michelle, thanks for taking the time to rate your stay at Hyatt House Boston Burlington. We're glad you had an enjoyable experience and look forward to welcoming you back in the future!
by A verified traveler
Posted Apr 3, 2024 on Expedia
Great accommodations and staff
Comment from Hotel Management
Apr 6, 2024 by Customer Service, Hotel Management
David, we're thrilled to hear that your stay at Hyatt House Boston Burlington was exceptional. It's wonderful to know that our team members and accommodations exceeded your expectations. We appreciate your feedback and look forward to seeing you again in the future.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Comment from Hotel Management
Mar 26, 2024 by Customer Service, Hotel Management
Jas, it's wonderful to see your perfect rating of Hyatt House Boston Burlington! Our team is thrilled you had such a pleasant experience. We hope to welcome you back in the near future!
by A verified traveler
Posted Mar 18, 2024 on Expedia
Comment from Hotel Management
Apr 9, 2024 by Customer Service, Hotel Management
Monica, it's great to see you had a five-star experience at Hyatt House Boston Burlington! We appreciate your support and feedback, and we hope you'll be back to stay with us again soon.
by A verified traveler
Posted Mar 7, 2024 on Expedia
Gluten Free options were very limited….no bread for toasting
Comment from Hotel Management
Mar 8, 2024 by Customer Service, Hotel Management
Patricia, thank you for sharing your feedback after your recent stay at Hyatt House Boston Burlington. We understand you would have liked more selections when it comes to gluten-free options. Rest assured, your feedback is incredibly valuable as we continually seek ways to diversify and improve our menu offerings. We appreciate your input and look forward to serving you even better during your next visit.
by A verified traveler
Posted Mar 5, 2024 on Expedia
Perfect for being near Boston and Salem. Suites were big enough for my party of 6. Breakfast every morning made it easy.
Comment from Hotel Management
Mar 6, 2024 by Customer Service, Hotel Management
Nioshi, it sounds like the spacious suites at Hyatt House Boston Burlington and our daily breakfast offerings helped make your visit an effortless one. We're thrilled to have been ideally located for your Boston and Salem explorations. Your satisfaction is extremely important to us. Please consider returning for another delightful experience when you're back in the area.