See all properties
Aparthotel

Citadines Prai Penang

Property class: 4

Choose dates to view prices

Photo gallery for Citadines Prai Penang

A high-rise hotel with multiple floors, a prominent entrance, and a view of the surrounding cityscape. - Citadines Prai Penang (Bukit Mertajam)
A modern kitchen with a large window, built-in appliances, and a dining area set for a meal. - Citadines Prai Penang (Bukit Mertajam)
A modern hotel room with a large bed, a desk, a chair, and a TV. - Citadines Prai Penang (Bukit Mertajam)
A modern outdoor pool area with clear blue tiles, white buildings, and lounge chairs. - Citadines Prai Penang (Bukit Mertajam)
A modern hotel lobby with a seating area, a large TV, and a glass wall with a view of the city. - Citadines Prai Penang (Bukit Mertajam)
Consider a stay at Citadines Prai Penang and take advantage of a garden, laundry facilities, and a gym. Guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Premier Studio, 1 King Bed

A modern hotel room with a neatly made bed, a desk with a laptop, and a large window with curtains.

Premier Studio, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Studio, 2 Twin Beds

A hotel room with two beds, a large window with curtains, a wall-mounted light, and a wall art depicting a building.

Premier Studio, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, 2 Bedrooms

A modern hotel room with a neatly made bed, a desk with a laptop, and a large window with curtains.

Executive Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Premier Suite, 2 Bedrooms

A modern living room with a dining area, a green sofa, a flat-screen TV, and a kitchen area with a built-in oven.

Premier Suite, 2 Bedrooms

  • 82 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Studio Premier King

Premium bedding, in-room safe, desk, soundproofing

Studio Premier King

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Bedroom Executive

Premium bedding, in-room safe, desk, soundproofing

2 Bedroom Executive

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed
  • Free WiFi

View all photos for 2 Bedroom Premier

Premium bedding, in-room safe, desk, soundproofing

2 Bedroom Premier

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Bukit Mertajam, Citadines Prai Penang is in the city center. KOMTAR and Penang Hill are notable landmarks, and travelers looking to shop may want to visit Gurney Drive. Penang Bird Park and Kidland Penang are also worth visiting. Visit our Bukit Mertajam travel guide
View more Aparthotels in Bukit Mertajam
Map
G 01 MENARA SENTRAL, JALAN JURU SENTRAL, Bukit Mertajam, 14000

What's nearby

  • A cityscape with a prominent tall building, a variety of colorful rooftops, and a clear blue sky with scattered clouds.
    KOMTAR
    25 min drive - 16.1 miles
  • A city skyline with tall buildings along a waterfront at dusk.
    Gurney Drive
    27 min drive - 17.0 miles
  • A blue and yellow train on a stone bridge surrounded by lush greenery.
    Penang Hill
    38 min drive - 17.7 miles
  • Drift Kart
    14 min walk - 0.8 miles
  • AEON Mall Bukit Mertajam
    11 min drive - 5.9 miles

Getting around

  • Penang Sentral
    16 min drive
  • Penang Intl. Airport (PEN)
    37 min drive

Restaurants

  • Rutin
    6 min walk
  • Empat Sekawan (Sentral Jaya)
    8 min walk
  • 四夕豆花 Four Beans
    4 min walk
  • Heng Ong Huat Food Court
    4 min walk
  • 噢噢白咖啡 O O White Coffee
    7 min walk

Similar properties

Seasonal outdoor pool
Holiday Inn & Suites Penang Prai by IHG
Bukit Mertajam
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 53 reviews
Holiday Inn & Suites Penang Prai by IHG
Compare similar properties

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, covered self parking on site

Family friendly

  • Children stay free (see details)

Food and drink

  • Water dispenser

Dining

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: MYR 29.68 for adults and MYR 26.50 for children

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: MYR 120 per night

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden

Laundry

  • Laundry facilities

Work spaces

  • Desk
  • Desk chair

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • 2 pets total (up to 22 lbs per pet)
  • Fee: MYR 500 per accommodation per night
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Safe
  • Safe at front desk

Location highlights

  • In the city center

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 168 units
  • Bed sheets changed on request
  • Double-glazed windows
  • Electric car charging station
  • Housekeeping (on request)
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Some LED lighting used
  • Soundproofing
  • Towels (changed on request)
  • Vegetarian dining options
  • Water dispenser usage encouraged
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 7 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MYR 500 per accommodation, per night
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 120.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 29.68 for adults and MYR 26.50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and window guards

Frequently asked questions

Does Citadines Prai Penang have a pool?

Yes, this property has an outdoor pool.

Is Citadines Prai Penang pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MYR 500 per accommodation, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Citadines Prai Penang?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Citadines Prai Penang?

Check-out is at noon.

Where is Citadines Prai Penang located?

Located in the heart of Bukit Mertajam, this aparthotel is 3 mi (4.9 km) from KPJ Penang Specialist Hospital and within 6 mi (10 km) of St. Anne's Church and Bukit​ Mertajam Hospital. Megamall Pinang and AEON Mall Bukit Mertajam are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Citadines Prai Penang Reviews

9.0

Wonderful

9.0

Cleanliness

8.4

Amenities

8.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 62 out of 103 reviews
Rating 8 - Good. 29 out of 103 reviews
Rating 6 - Okay. 8 out of 103 reviews
Rating 4 - Poor. 3 out of 103 reviews
Rating 2 - Terrible. 1 out of 103 reviews

Reviews

Verified review

10/10 Excellent

Amardeep

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location and worth the price
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
10/10 for me everything’s is in there close for everything we need , the staff and the amenities of the property are awesome very recommended .
The roof top swimming pool amazing views .
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

KOK SHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location are convenient.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

gurmeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and fantastic room.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Tian San

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment is clean and comfortable đź‘Ś
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Bharat

Liked: Cleanliness
Short stay, spacious room but no dining facilities. In addition there was smoke smell in the room. More like an apartment hotel . Nice gym.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Kazuyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and nice
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

NURUL NADIA BINTI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fairly clean. Daily room service. Excellent staff. Spacious parking space. Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

KOK SHEN

Liked: Staff & service
Swimming pool condition need better maintain, wiring of inner pool light loosen, pool cleanliness, walk ways to the room full of spider webs.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, check-in, communication, listing accuracy
Only one night, but we could not ask for anything better
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Joycelyn Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Hasnizah

Liked: Cleanliness, check-in, communication, listing accuracy
Nice
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Nurul Ain 'Aqilah

Liked: Cleanliness, amenities, property conditions & facilities, communication
The best place to stay in penang. The room is spacious and the bed is comfy. Highly recommend for business travellers.
Living room
Kitchen
Bedroom
Bathroom
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

YONGTZE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, friendly staffs.
Stayed 9 nights in Jul 2023
Verified review

10/10 Excellent

HP

Liked: Staff & service, property conditions & facilities, room comfort

Good hotel to choose

very friend front desk, free flow coffee
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Shariza

Liked: Cleanliness, staff & service, property conditions & facilities
All good during my stay. Very convenient, strategic location.
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Hoik

Liked: Cleanliness, property conditions & facilities, communication
Kind staff,clean room
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Wit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large room

Large room and comfy bed.
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Suite , Clean and Spacious.

Clean, new, spacious , excellent bed with living room and 2 TVs . Highly recommended.
Stayed 2 nights in Nov 2021
Verified review

8/10 Good

ChunCheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 17 nights in Jun 2024
Verified review

10/10 Excellent

CHIENHSIANG

Liked: Cleanliness, room comfort, communication
Good
Stayed 6 nights in Jun 2025
Verified review

8/10 Good

Tan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast option is limited
Stayed 3 nights in May 2024
Verified review

8/10 Good

Chee Mei

Liked: Cleanliness, amenities, property conditions & facilities, communication
During breakfast time staffs are slow. Foods are empty and not refilling quickly
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Elainn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious for a couple or solo traveller. Could fit a third person on the sofa too. Walkable to a large food centre nearby and there was also a massage place that was very affordable. Free parking but the main road was super busy and hard to exit onto. Love that they gave glass pitchers for you to fill up with the water cooler on the corridor, but the water flow was so slow, it took about 5 mins to fill the 1L jug.
Stayed 2 nights in Feb 2023
Verified review

8/10 Good

MARK

Liked: Cleanliness, staff & service, amenities
Much to be liked and good value. Slightly noisy in room 3710 due to water piping above. Needs to be resolved.