See all properties

SureStay Hotel by Best Western Buena Park Anaheim

2.5 star property
Hotel connected to a shopping center in Buena Park with free breakfast

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Buena Park Anaheim

Desk, laptop workspace, blackout drapes, iron/ironing board
Suite, Multiple Beds, Non Smoking | Bathroom | Hair dryer, towels, soap, shampoo
Property amenity
Lobby
Property amenity

Reviews

5.8 out of 10

Popular amenities

  • Hot Tub
  • Pool
  • Breakfast included
  • Housekeeping
  • Parking included
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

Highlights

Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

The Buena Park Hotel & Suites

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
7.2 out of 10, Good, 1,553 reviews
The Buena Park Hotel & Suites

About the neighborhood

Map
Buena Park, CA

What's nearby

  • Medieval Times - 12 min walk - 0.7 miles
  • Knott's Berry Farm - 2 min drive - 1.2 miles
  • Knott's Soak City Water Park - 2 min drive - 1.2 miles
  • Buena Park Mall - 3 min drive - 1.4 miles
  • Disneyland® Resort - 9 min drive - 7.1 miles

Getting around

  • Buena Park Station - 10 min drive
  • Fullerton, CA (FUL-Fullerton Municipal) - 9 min drive

Restaurants

  • ‪In-sīt Coffee - ‬5 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪CGV Cinemas Buena Park - ‬4 min walk
  • ‪Wendy's - ‬8 min walk
  • ‪Grub Food Court - ‬5 min walk

About this property

SureStay Hotel by Best Western Buena Park Anaheim

Hotel near Medieval Times
Located close to Knott's Berry Farm and Knott's Soak City Water Park, SureStay Hotel by Best Western Buena Park Anaheim provides free continental breakfast and a hot tub. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers
  • Free self parking
  • An electric car charging station, a vending machine, and a 24-hour front desk
  • An elevator, tour/ticket assistance, and multilingual staff
Room features
All 50 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and desk chairs. Guest reviews say good things about the clean rooms at the property.
More amenities include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Bathrooms with hair dryers and shampoo
  • 37-inch HDTVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 45.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are available for USD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Portola Buena Park
Portola Inn
Portola Inn Buena Park
Portola Hotel Buena Park
SureStay Hotel Best Western Buena Park Anaheim
SureStay Hotel Best Western Anaheim
SureStay Best Western Buena Park Anaheim
SureStay Best Western Anaheim
Portola Inn Suites

Frequently asked questions

Does SureStay Hotel by Best Western Buena Park Anaheim have a pool?

Yes, this property has an outdoor pool.

Is SureStay Hotel by Best Western Buena Park Anaheim pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Hotel by Best Western Buena Park Anaheim?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Buena Park Anaheim?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 45.00 (subject to availability).

What time is check-out at SureStay Hotel by Best Western Buena Park Anaheim?

Check-out is at 11 AM. Late check-out is available for USD 45.00 (subject to availability).

Where is SureStay Hotel by Best Western Buena Park Anaheim located?

Situated in the entertainment district, this hotel is within 2 mi (3 km) of Medieval Times, Knott's Berry Farm, and Knott's Soak City Water Park. Disneyland® Resort and Angel Stadium of Anaheim are also within 9 mi (15 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

SureStay Hotel by Best Western Buena Park Anaheim Reviews

Reviews

5.8
Rating 10 - Excellent. 191 out of 1000 reviews
Rating 8 - Good. 182 out of 1000 reviews
Rating 6 - Okay. 207 out of 1000 reviews
Rating 4 - Poor. 152 out of 1000 reviews
Rating 2 - Terrible. 268 out of 1000 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff!
Stayed 2 nights in Apr 2025

8/10 Good

JiEun

Liked: Staff & service
Disliked: Cleanliness
The bathroom including shower seems new and clean. However the hair dryer and heater/AC were covered with dust, the table and ironing board was unpleasant and unclean. The location was pretty safe, lots of restaurants, market. Very convenient.
Stayed 8 nights in Apr 2025

6/10 Okay

Logan

Disliked: Amenities
Cheap hotel, we had 2 nights booked after returning from Knotts berry farm our key cards didn’t work and had to get 2 new ones.
Stayed 2 nights in Apr 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in May 2025

4/10 Poor

Dewey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the lobby had no idea how to do his job, The hotel was dirty, the floor felt grimy and dusty when I got the room, the bedsheets were already stained, and overall it just wasn’t a pleasant hotel to stay at.
Stayed 4 nights in May 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to shops and restaurants
Stayed 3 nights in Dec 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 1 night in Feb 2025

6/10 Okay

EVELYN

Liked: Cleanliness, staff & service
I really wished they would’ve covered the bed to avoid showing the plastic on the box spring. It really looked awful. Also my son saw a covkroach
Stayed 2 nights in Apr 2025

6/10 Okay

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was weak, there were no drinks and all they had was cereal and bread and some yogurt and apples. The room was decent but there was some noise outside.
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2025

4/10 Poor

Luisa

Disliked: Staff & service, amenities, property conditions & facilities
The heater was not working and I asked the front desk for extra blankets and they didn’t have any extras. They don’t provide toothpaste or toothbrush. Also breakfast is very limited. I don’t recommend this hotel.
Stayed 1 night in Apr 2025

2/10 Terrible

Chathu

Disliked: Cleanliness, staff & service, property conditions & facilities
not a good customer service, was not so comfortable, not so nice and clean, poor managements, good breakfast though
Stayed 1 night in Nov 2024

8/10 Good

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night away

Front desk staff was friendly and helpful. They were accommodating and the room was clean.
Stayed 1 night in Dec 2024

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was really nice and very accommodating but the only thing is I requested for a make up room service wasn’t clean enough.
Stayed 2 nights in Feb 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Was very convenient to the parks around, room was clean and I was able to get to everything I wanted to see quickly and easily.
Stayed 2 nights in Oct 2024

8/10 Good

MELISSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay one night only and it was perfect just what I needed.
Stayed 1 night in Sep 2024

10/10 Excellent

Julisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the check in people were very kind! Everything went well, there is just very limited breakfast options.
Stayed 1 night in Dec 2024

6/10 Okay

Rafael

Liked: Cleanliness
The only issue was that there was no iron and there was no shampoo or body wash in the bathroom, the bottles were empty, I had to shower with hand soap
Stayed 2 nights in Mar 2025

8/10 Good

Cessely

Liked: Cleanliness, staff & service, amenities
The bed was really spacious, the wall picture behind the bed was amazing. However, the heater in the bedroom was not working and it was cool and the shower faucet was broken. Overall it was ok
Stayed 1 night in Feb 2025

4/10 Poor

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needing a copy of payment wasnt giving they charged the room and not the deposit on the right card please help
Stayed 1 night in Apr 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place to stay the facility is well maintained.
Stayed 1 night in May 2024

8/10 Good

Jose Alfredo

Liked: Amenities
Good decent decent rooms
Stayed 4 nights in Aug 2024

2/10 Terrible

Jong Kwan

Disliked: Staff & service
Overall was close to the location that we needed to go to. Other than that not many positives. The staff was friendly but did not help at all when I requested for them to contact the room above to quiet down. The walls and floors are super thin so be prepared to hear some noises, couldn’t sleep at all.
Stayed 1 night in Feb 2025

6/10 Okay

Jappanjot

Disliked: Staff & service, amenities
I was allowed to pay the deposit with Apple Pay the last two times I was here, but they changed the policy on me. I wouldn’t have booked if I had known.
Stayed 1 night in Mar 2025

8/10 Good

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dining and shopping.
Stayed 2 nights in Jun 2024