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Hotel Chicamocha

4.0 star property
Family-friendly hotel with 3 restaurants and 2 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Chicamocha

3 restaurants, international cuisine
Front of property
Billiards
Junior Studio Suite | 2 bedrooms, minibar, in-room safe, free WiFi
Junior Studio Suite | 2 bedrooms, minibar, in-room safe, free WiFi
Hotel Chicamocha, near San Pio Park, offers a family-friendly retreat with international dishes at three restaurants, spa treatments like massages and manicures, and in-room WiFi. The outdoor pool complex is enjoyed by all, and visitors consistently praise the helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service

Room options

Check availability for these dates

Tonight

Sep 30 - Oct 1
Check availability for tonight Sep 30 - Oct 1

Tomorrow

Oct 1 - Oct 2
Check availability for tomorrow Oct 1 - Oct 2
Available filters for rooms
Showing 10 of 10 rooms

View all photos for xxignorexx

2 bedrooms, minibar, in-room safe, free WiFi

xxignorexx

Highlights

Air conditioning
LCD TV
2 bedrooms
Hair dryer
Private bathroom
Minibar
Cable channels
Wardrobe or closet
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Triple Room

2 bedrooms, minibar, in-room safe, free WiFi

Standard Triple Room

Highlights

Air conditioning
LCD TV
2 bedrooms
Hair dryer
Private bathroom
Minibar
Cable channels
Wardrobe or closet
  • 27 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

2 bedrooms, minibar, in-room safe, free WiFi

Standard Twin Room

Highlights

Air conditioning
LCD TV
2 bedrooms
Hair dryer
Private bathroom
Minibar
Cable channels
Wardrobe or closet
  • 27 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Studio Suite

Junior Studio Suite | 2 bedrooms, minibar, in-room safe, free WiFi

Junior Studio Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
2 bedrooms
Premium bedding
Separate bathtub and shower
Private bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room Executive

2 bedrooms, minibar, in-room safe, free WiFi

Triple Room Executive

  • 26 sq m
  • Sleeps 3

View all photos for Room Standard

2 bedrooms, minibar, in-room safe, free WiFi

Room Standard

  • 25 sq m
  • Sleeps 2

View all photos for Twin Room Executive

2 bedrooms, minibar, in-room safe, free WiFi

Twin Room Executive

  • 26 sq m
  • Sleeps 2

View all photos for Suite Junior

2 bedrooms, minibar, in-room safe, free WiFi

Suite Junior

  • 45 sq m
  • Sleeps 2

View all photos for Double Room Executive

2 bedrooms, minibar, in-room safe, free WiFi

Double Room Executive

  • 25 sq m
  • Sleeps 2

View all photos for Twin Room Standard

2 bedrooms, minibar, in-room safe, free WiFi

Twin Room Standard

  • 26 sq m
  • Sleeps 2

About the neighborhood

Map
Calle 34 No 31-24, Bucaramanga, Santander, 680002

What's nearby

  • Megamall Shopping Center - 8 min walk - 0.5 miles
  • Canaveral Mall - 11 min walk - 0.6 miles
  • Alfonso Lopez Stadium - 2 min drive - 1.6 miles
  • Universidad Industrial de Santander - 2 min drive - 1.6 miles
  • Cacique Shopping Mall - 3 min drive - 2.0 miles

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 50 min drive

Restaurants

  • ‪Tastyzón Los Tejaditos - ‬2 min walk
  • ‪La Cocina De La Abuela - ‬1 min walk
  • ‪El Viejo Chiflas - ‬2 min walk
  • ‪Restaurante Tony - ‬3 min walk
  • ‪Super Concha - ‬3 min walk

About this property

Hotel Chicamocha

Upscale family-friendly hotel near Canaveral Mall
Located close to Megamall Shopping Center and San Pio Park, Hotel Chicamocha provides free English breakfast, 2 coffee shops/cafes, and a playground. Treat yourself to a body scrub, a manicure/pedicure, or a facial at the onsite spa. Be sure to enjoy international cuisine at one of the 3 on-site restaurants. In addition to a hair salon and an arcade/game room, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, along with pool umbrellas
  • A roundtrip airport shuttle (surcharge), a ballroom, and a TV in the lobby
  • Smoke-free premises, a 24-hour front desk, and multilingual staff
  • Concierge services, a porter/bellhop, and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All 160 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More amenities include:
  • Free toiletries and hair dryers
  • 50-inch LCD TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (COP 70,000 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 8:00 PM on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:00 AM to 9:30 AM
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Candelazo
  • El Ancla
  • Hueco Karaoke Bar
  • Piscina
  • Zaborarte

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • 24-hour pool access
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 5 steps to reach entrance
  • Accessible airport shuttle
  • Elevator (32 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 10 floors
  • 2 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 80000 per pet, per day, plus a deposit of COP 150000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 22 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: COP 9.00 per night
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wired internet: COP 70000 per day (rates may vary)
  • Airport shuttle fee: COP 45000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: COP 1
  • Pet deposit: COP 150000 per stay
  • Pet fee: COP 80000 per pet, per day
  • Service animals are exempt from fees
  • Facilities fee: COP 9450 per person, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga

Frequently asked questions

Does Hotel Chicamocha have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is available 24 hours a day.

Is Hotel Chicamocha pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of COP 150000 per stay and a fee of COP 80000 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Chicamocha?

Limited spots are available.

What time is check-in at Hotel Chicamocha?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Chicamocha?

Check-out is at 1 PM.

Does Hotel Chicamocha provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM–8:00 PM on request. A fee of COP 45000 per vehicle applies.

Where is Hotel Chicamocha located?

This family-friendly Bucaramanga hotel is located in a shopping district, within a 15-minute walk of Megamall Shopping Center, Parque del Agua, and San Pio Park. Canaveral Mall and Alfonso Lopez Stadium are also within 1 mi (2 km).

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Hotel Chicamocha Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 164 out of 335 reviews
Rating 8 - Good. 109 out of 335 reviews
Rating 6 - Okay. 33 out of 335 reviews
Rating 4 - Poor. 17 out of 335 reviews
Rating 2 - Terrible. 12 out of 335 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anirban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Narendra

Liked: Amenities
Very friendly reception staff.very good locstion
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great full breakfast. Convenient location. Active night life area.
Stayed 1 night in Mar 2025

10/10 Excellent

JAIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EL HOTEL ES COMODO, SEGURO Y ASEADO, AGRADABLE
Stayed 4 nights in Jan 2025

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay with friends.
Stayed 3 nights in Aug 2024

6/10 Okay

John

Liked: Cleanliness
Place could use some freshening up but was overall nice
Stayed 1 night in Mar 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel with an excellent spa and restaurant. The beds were hard, but some people prefer them hard. The location is very convenient and the pricing is excellent. Loved the restaurant. Breakfast is pretty much the same every day, but hey, it's included. No complaints.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is such a great hotel with excellent staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great service.
Stayed 1 night in Oct 2022

10/10 Excellent

Marvin

Liked: Cleanliness, amenities, property conditions & facilities
This place is great!!
Stayed 4 nights in Aug 2024

10/10 Excellent

hugo romero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravillosa atencion

Fue una excelente experiencia dada la buena ubicación, excelentes instalaciones e inmejorable servicio, el restaurante tiene maravillosa comida
Stayed 3 nights in Jul 2023

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pet friendly option. Amazing Breakfast included.
Stayed 3 nights in Mar 2024

8/10 Good

Marvin

Liked: Amenities
Great Service!!!
Stayed 1 night in Sep 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets
Stayed 15 nights in Jul 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto la amabilidad del personal
Stayed 1 night in Aug 2023

10/10 Excellent

Kleber

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and food isn’t that bad.
Stayed 5 nights in Oct 2022

8/10 Good

Richard Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and transportation
Stayed 10 nights in Feb 2024

8/10 Good

yuris meliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel staff with excellent service. Rooms are more of a European style, basic. If one thing needs updating it would be the matresses. The mattresses in our room, were a bit hard and you could feel the springs. Restaurant menu was great and quality of food generous. Will stay again
Stayed 5 nights in Nov 2024

4/10 Poor

HEMMY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No es un hotel barato, y NUNCA nos funcionó el wifi en la habitación
Stayed 1 night in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service. Enjoyed the restaurant, pool, and sauna. Would stay again. Great value.
Stayed 2 nights in Apr 2023

10/10 Excellent

Nubia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the thematic of the bedrooms, especially the cleanliness and home feeling that you can feel when you are in the hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Fredy

Liked: Property conditions & facilities, room comfort

Recomendado

Buen servicio
Stayed 1 night in Apr 2024

8/10 Good

ana lucia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Mejorar infraestructura

El hotel necesita remodelación en sus habitaciones.. y en el spa… la atención de los fue empleados inmejorable sobretodo en el restaurante y la piscina ...
Stayed 3 nights in Sep 2023

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it.
Stayed 3 nights in Dec 2023

10/10 Excellent

Marvin

Liked: Amenities
Great!!!
Stayed 6 nights in Jun 2024

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