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Smartflats City - Brusselian

3.0 star property
Apartments with kitchens, a short walk to La Grand Place

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Duplex, 2 Bedrooms | Private kitchen | Fridge, microwave, oven, coffee/tea maker
Deluxe Apartment, 2 Bedrooms (6 adults) | 3 bedrooms, premium bedding, iron/ironing board, free WiFi
Deluxe Apartment, 2 Bedrooms (6 adults) | Living area | Flat-screen TV
Flat-screen TV
Deluxe Apartment, 2 Bedrooms (6 adults) | Living room | Flat-screen TV

Reviews

6.4 out of 10

Popular amenities

  • Kitchen
  • Free WiFi
  • Business services

Room options

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Front of property

Safestay Brussels Grand Place

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  • Housekeeping
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About the neighborhood

Map
Rue Marche aux Poulets 45, Brussels, 1000

What's nearby

  • La Grand Place - 3 min walk - 0.2 miles
  • Brussels Christmas Market - 6 min walk - 0.3 miles
  • Manneken Pis Statue - 6 min walk - 0.4 miles
  • Royal Palace of Brussels - 14 min walk - 0.8 miles
  • Tour & Taxis - 4 min drive - 1.0 mile

Getting around

  • Bourse-Beurs Station - 2 min walk
  • Brussels Central Station - 7 min walk
  • Brussels Airport (BRU) - 41 min drive

Restaurants

  • ‪Le Grand Café - ‬1 min walk
  • ‪Quick - ‬1 min walk
  • ‪Bier Central - ‬2 min walk
  • ‪Bia Mara - ‬1 min walk
  • ‪Corica - ‬1 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Smartflats City - Brusselian

Apartments with kitchens, a short walk to La Grand Place
Along with a snack bar/deli, this smoke-free apartment building has a business center and concierge services. WiFi in public areas is free. Other amenities include express check-in, express check-out, and tour/ticket assistance. Each apartment provides a flat-screen TV with cable channels, plus a kitchen with a refrigerator, an oven, and a microwave. Guests can appreciate conveniences like a dining area and a sitting area, and other amenities include free WiFi and premium bedding. Housekeeping is available once per stay.
Smartflats City - Brusselian offers 5 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Accommodations at this 3-star apartment have kitchens with refrigerators, microwaves, and separate dining areas. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered once per stay and irons/ironing boards can be requested.

Languages

Arabic, Catalan, Dutch, English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Kitchen

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Dining

  • Snack bar/deli

Bedrooms

  • 3 bedrooms
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV with cable channels

Work spaces

  • Business center
  • Meeting rooms

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Housekeeping (once per stay)
  • Iron/ironing board
  • Multilingual staff
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 2 floors
  • 5 units

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
For any questions, please contact the property using the information on the booking confirmation

Access methods

Lockbox, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 25.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.24 per room, per night

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: EUR 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

This property does not have elevators

Property is also known as

Smartflats Brusselian Flats
Smartflats Brusselian Flats Apartment
Smartflats Brusselian Flats Apartment Brussels
Smartflats Brusselian Flats Brussels
Smartflats Brusselian Apartment Brussels
Smartflats Brusselian Apartment
Smartflats Brusselian Brussels
Smartflats City Brusselian
Smartflats City - Brusselian Brussels
Smartflats City - Brusselian Apartment
Smartflats City - Brusselian Apartment Brussels

Frequently asked questions

Is Smartflats City - Brusselian pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Smartflats City - Brusselian?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Smartflats City - Brusselian?

Check-out is at 11:00 AM.

Where is Smartflats City - Brusselian located?

Located in Quartier du Centre - Centrumwijk, this apartment building is within a 5-minute walk of Rue des Bouchers and La Grand Place. Avenue Louise and Tour & Taxis are also within 1 mi (2 km). Bourse-Beurs Station and De Brouckere Station are within a 5-minute walk.

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Smartflats City - Brusselian Reviews

Reviews

6.4
Rating 10 - Excellent. 12 out of 87 reviews
Rating 8 - Good. 30 out of 87 reviews
Rating 6 - Okay. 16 out of 87 reviews
Rating 4 - Poor. 14 out of 87 reviews
Rating 2 - Terrible. 15 out of 87 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

7.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

4/10 Poor

FRANK

Disliked: Amenities, property conditions & facilities
Poorly maintained property with only a few minutes of hot water. Would not return.
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Communication
This location couldn’t be more ideal, the beds were also extremely comfortable, but as for the accurate representation via the shared photos there is no comparison, the apartment is quite poorly furnished and what’s in there gives the vibe of a frat house, the toilet doesn’t flush properly and the shower head was broken and forced it to be used handheld. Also the entrance to the building stairwell was cluttered and quite unsafe with hand rails missing and multiple trolleys full of towels.
Stayed 3 nights in May 2024

6/10 Okay

Kylee

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
The place itself was nice and in a great location. However the communication was terrible until after I called Expedia who also called them with no answer. They were finally able to get me an email to try. The shower was head was broken, water barely came out and when it did it was cold water.
Stayed 1 night in Apr 2023

4/10 Poor

David

Disliked: Cleanliness, amenities, property conditions & facilities, communication
WiFi and TV didn’t work. We let them know and while they were very responsive, they didn’t make any effort to resolve the issue. Some of the furniture was visibly worn and dirty. Water temp was very inconsistent.
Stayed 1 night in Apr 2024

2/10 Terrible

Mae

Disliked: Room comfort, communication

Did not bother to fix hot water

My worst ever stay anywhere in any vrbo or hotel or home stay. No hot water for shower for two days for my family of 4. So we could not take shower for two days. No live person to talk to all to and even though we complained no one came to fix the water issue.
Stayed 2 nights in Jun 2024

4/10 Poor

Lotte

Liked: Cleanliness
Disliked: Room comfort

Needs maintenance

This place need maintenance. There is no sink by the toilet. Broken picture frames on the floor. Very dirty vindows. Pillows in a very poor state. Not hot water on the leaving day - so we could't shower before travelling on.
Stayed 2 nights in Jan 2024

10/10 Excellent

julie

Liked: Communication

Not up to scratch

The apartment is well-located and spacious, but badly in need of TLC. Many fixtures were broken, and the decor was dismal. The lounge in the sitting room - a fold out bed - was too uncomfortable to be used. Worst, the stair rail in the dimly-lit entry hall had come away from the wall, so was dangerous.
Stayed 2 nights in Oct 2023

4/10 Poor

katy

Liked: Communication
Disliked: Amenities, property conditions & facilities
Liked that they had 1 1/2 baths. Location was fine. Not too bad to get to train station. Had lots of negatives. Needed updating. Furniture poor, bathtub scratched and looked dirty. Fridges and a/c we’re not working. Lots of stairs we were not expecting. Stairway railing in hallway was falling out of wall. Would not recommend. Wasn’t horrible but not good either.
Stayed 1 night in Jun 2023

4/10 Poor

Vickesh

Liked: Cleanliness
Disliked: Room comfort

Ok , not great

Not good , we had issues with the sofa coach which was broken and could not use. The WhatsApp support failed to respond. The hairdryer was not working. It was super hot inside no fans or air conditioning
Stayed 3 nights in Aug 2023

4/10 Poor

Martina

Disliked: Cleanliness, property conditions & facilities
We waited for checkin until 4 and when we got to the apartment it wasn't cleaned from previous guests, we had to call and have it cleaned while we were there. Walls are dirty with spill marks, broken blinds sitting in the corner instead on the window and no AC, it was so uncomfortable, especially on the top floor. The walk to our apartment led through a rooftop with AC units and trash. I loved the set up of the apartment with the 3 stories. 2 bathrooms would be nice but that's ok. It has potential is what I would say. U fortunately we spent a lot of money to not be able to relax there after long days of sightseeing.
Stayed 2 nights in Aug 2022

2/10 Terrible

Raven

Disliked: Cleanliness, amenities, property conditions & facilities, communication
There was no hot water, exposed wiring, holes in the walls, etc. It was unfit to stay in and because the property staff refused to assist, we were for ced to stay somewhere else and now they are refusing to refund our money! They state we did not return the key, howevert I have a video of us placing the key in the lock box when we left! I also have pictures and videos to show all of the issues! Terrible, Terrible vendo that Expedia should DROP if they want to keep customers!

6/10 Okay

Edgar

Disliked: Amenities
I was very dissatisfied why my stay with Smart flats. They do respond to the issues you report, but they do not fix them. The elevator was not working and I of course was on the 6th floor! I reported there was no remote for the TV but never got one. I reported no shampoo dispenser, but they never fix it. They of course respond to my reports, but nothing gets done.
Stayed 5 nights in May 2024

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Amenities
What a disappointment. The negatives: we stayed in apt 103 not that we were given a choice anyway. Entry way is dirty and dark and scary looking. Toilets flush poorly, fridge & coffee maker were broken (they had a backup fridge but it was so small), no wifi, tv did not work, instructions do not match appliances, couch is old, not comfortsble and raggedy; shower is poor-shower door does not stay closed, (we called to contact someone and they kept telling us to connect to the wifi…that still did not work). Thankfully someone came next day to assist w/ tv (but couldn’t fix it). super echo in kitchen; felt like in a vast hall. Need more bed pillows. There is a pool of stagnant water that sits out the kitchen window (mosquitoe playground!) Positives: clean, codes to get in worked well. Beds were comfortable, plenty of towels & toilet tissue. Oven worked well and it was quiet. Too many negatives to be pleased. We sadly won’t return.
Stayed 4 nights in Jul 2023

2/10 Terrible

Yvon

Liked: Room comfort
Disliked: Cleanliness, communication

Insatisfait mais remboursé- unsatisfy but refunded

Grands besoins de rénovations et de nouvel ameublement L’entrée était presque complètement bloqué par des chariots de linge sale. Séjour prévu pour 3 jours, avons quitté la 2e journée. Par contre ils nous ont remboursé 2 nuitées Seul point positif, bien situé près de la Grand Place Needs lots of renovations, cleaning and furniture ! The entrance almost blocked by carts full of dirty laundry Had reserved for 3 days but quit on 2nd day. However, they refund 2 nights, The only positive point, it is very well located near the Grand Place
Stayed 3 nights in May 2024

2/10 Terrible

Guy won

Stayed 4 nights in Aug 2024

2/10 Terrible

Jenny

Disliked: Communication

Me ROBARON

Me ROBARON, entraron a la habitación y buscaron en todas las maletas, se llevaron audífonos, dinero y tarjetas de crédito e hicieron muchos consumos hasta en el mismo hotel. Comuniqué al hotel y no se hacen responsables por nada. Si te hospedas en Smartflats no tienes ninguna seguridad, ni respaldo. Fue terrible mi experiencia, arruinaron mis vacaciones y me afectaron económicamente de forma significativa
Stayed 3 nights in Jul 2024

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities
El aire acondicionado casi no hela
Stayed 2 nights in Jul 2024

4/10 Poor

Thatiana

Liked: Communication
Disliked: Cleanliness, room comfort

Descuidado

A entrada suja, bagunçada, cheirando mal. O apartamento o banheiro alaga totalmente. A localização é excelente mas deveria dar uma atencao especial ao hall de entrafa do apt...
Stayed 3 nights in Mar 2024

10/10 Excellent

Skyla

Stayed 2 nights in Jan 2024

6/10 Okay

PASCAL

Stayed 3 nights in Jan 2024

2/10 Terrible

Christian

Stayed 1 night in Jan 2024

2/10 Terrible

Pablo

Disliked: Cleanliness, amenities, property conditions & facilities, communication
El alojamiento tiene muy mal olor, olia a cañerias y estaba sucio. El mismo se reservo para 6 personas, por mo que tenian que hacer el sofa came, cuandi llegamos el mismo no estaba montado y al abrirlo nos dimos cuenta de que estaba roto. Por otro lado hacia frio en el apartamento, ya aue la calefacción no estaba encendida o no funcionaba. Intentamos hablar con el dueño pero la contestación es "se ha informado a los técnicos" y no nos dijeron nada más, un desastre todo. Expedia si me respondio, pero tampoco pudo hablar con la propiedad, lo unico es aue me dio una recompensa en puntos, cosa que lo vi muy poca cosa y nada de devolución de una parte sel dinero. Al final se durmio como se podia, con una cama rota y sin calefacción, o sea con frio.
Stayed 1 night in Dec 2023

4/10 Poor

Eemil

Stayed 1 night in Dec 2023

2/10 Terrible

Maxime

Liked: Cleanliness, room comfort
Disliked: Communication

Un experience bizarre et désagréable

L’appartement a été squatté par un ou une prostitué pendant mon absence pour aller dîner. Il ou elle devait avoir les codes d'entrées. Je suis arrivé un peu comme la famille ours dans le conte boucle d’or ! Le wc avait des excréments, le lit était défait avec un préservatif jeté dans l’angle de la chambre. Et la douche avait été utilisée ainsi que les serviettes mise à disposition. Un sac était présent avec les affaire de la personne ce qui signifiait qu’elle comptait revenir. N’ayant aucune confiance pour h rester j’ai donc décidé de partir. Aucune solution m’a été proposée à par rester sur place en attendant que quelqu’un vienne changé les codes m. Et je n’ai toujours pas été remboursé après plus de 4 mois. Très très déçu
Stayed 1 night in May 2023

6/10 Okay

Noortje

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023