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Hotel Caroline

4.0 star property
Lake Lugano's tranquil escape offers stunning Monte San Salvatore views where travelers can set their own pace for relaxation

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Photo gallery for Hotel Caroline

Daily continental breakfast for a fee - Hotel Caroline (Brusimpiano)
Self parking - Hotel Caroline (Brusimpiano)
Lobby sitting area - Hotel Caroline (Brusimpiano)
Garden - Hotel Caroline (Brusimpiano)
Outdoor dining - Hotel Caroline (Brusimpiano)
Hotel Caroline, with Monte San Salvatore as a backdrop, offers a poolside bar, garden, and on-site café. Enjoy the outdoor pool and attentive staff at this upscale Lake Lugano retreat, perfect for unwinding.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

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Showing 4 of 4 rooms

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Singola Smart | In-room safe, desk, blackout drapes, free WiFi

Singola Smart

9.4 out of 10
Exceptional
(3 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

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King Smart | In-room safe, desk, blackout drapes, free WiFi

King Smart

9.2 out of 10
Wonderful
(9 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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In-room safe, desk, blackout drapes, free WiFi

King Superior

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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Family Smart | In-room safe, desk, blackout drapes, free WiFi

Family Smart

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About the neighborhood

Located in Brusimpiano, Hotel Caroline is in the historical district and on the waterfront. Shoppers can check out FoxTown Factory Stores, while everyone can enjoy the natural beauty of Lake Lugano and Monte San Salvatore. Mount Brè is another place to visit that comes recommended. Discover the area's water adventures with swimming nearby, or enjoy the great outdoors with hiking/biking trails. Visit our Brusimpiano travel guide
Map
Via Federico Motta, 4, Brusimpiano, VA, 20150

What's nearby

  • Lake Lugano, panoramic view from the top, switzerland
    Lake Lugano
    32 min drive - 4.6 miles
  • The frescoed houses on Via Nassa, Lugano, Switzerland
    Via Nassa
    45 min drive - 9.8 miles
  • Palazzo dei Congressi, Lugano, Switzerland
    Palazzo dei Congressi
    46 min drive - 10.7 miles
  • Lago di Ghirla
    27 min drive - 7.2 miles
  • Funicolare Monte Brè - Cassarate Station
    47 min drive - 11.3 miles

Getting around

  • Porto Ceresio Station
    6 min drive
  • Lugano Funicular Station
    37 min drive
  • Lugano (LUG-Agno)
    26 min drive

Restaurants

  • Mizuumi Sushi
    7 min drive
  • Osteria Debarcadero
    12 min drive
  • Osteria Battello
    11 min drive
  • Sakura
    7 min drive
  • Bistrot della Piazza
    7 min drive

About this property

Hotel Caroline

Upscale hotel near Lake Lugano
Located close to Monte San Salvatore, Hotel Caroline provides a poolside bar, a terrace, and a coffee shop/cafe. In addition to a garden and a bar, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
Additional perks include:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Continental breakfast (surcharge), self parking (surcharge), and a banquet hall
  • A front-desk safe, coffee/tea in the lobby, and luggage storage
  • An elevator and laundry services
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Caroline have comforts such as air conditioning, in addition to amenities like free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • Flat-screen TVs with digital channels
  • Wardrobes/closets, refrigerators, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Onsite parking available only on request
  • Uncovered self parking on site (EUR 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: EUR 19 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of EUR 45
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • In a provincial park
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Bathroom emergency pull cord
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Champagne service
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between 11:00 PM and 7:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 15.00 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per day
Cribs (infant beds) are available for EUR 10 per night

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately EUR 19 for adults and EUR 10 for children
  • Uncovered self parking fee: EUR 20 per day
  • Pet fee: EUR 15.00 per accommodation, per day
  • Service animals are exempt from fees
  • Late check-in fee: 50-percent of room rate for check-in between 11:00 PM and 7:00 AM
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: EUR 10 per night
  • Rollaway bed fee: EUR 20.0 per day
  • Hosted evening meal: EUR 45

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 012024-ALB-00002

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 8:00 AM to midnight
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Does Hotel Caroline have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–midnight.

Is Hotel Caroline pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of EUR 15.00 per accommodation, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for EUR 20 per day. There is free parking nearby.

What time is check-in at Hotel Caroline?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available from 11:00 PM– 7:00 AM for a fee of 50%.

What time is check-out at Hotel Caroline?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Caroline located?

Situated on the waterfront, this hotel is 4.4 mi (7 km) from Lake Lugano and within 12 mi (20 km) of Monte San Salvatore and FoxTown Factory Stores. Mount Brè is 15.3 mi (24.6 km) away.

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Reviews

Hotel Caroline Reviews

8.4

Very Good

9.0

Cleanliness

8.2

Location

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 185 out of 464 reviews
Rating 8 - Good. 212 out of 464 reviews
Rating 6 - Okay. 43 out of 464 reviews
Rating 4 - Poor. 16 out of 464 reviews
Rating 2 - Terrible. 8 out of 464 reviews

Reviews

Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming hotel with lovely lake views.

Great location with views over the lake. Friendly staff and hotel has lots of character
Stayed 1 night in May 2025
Verified

8/10 Good

Maths

Liked: Cleanliness, staff & service

Fantastic people and breakfast

Very nice little hotel. Nice personal and wonderful Italian breakfast buffe for a reasonable cost
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Has a parking lot right at the door. Staff is super friendly. Rooms are comfortable.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect stop for us outside of Lake Lugano. The staff was excellent! They were very accommodating when we needed to leave early for a flight setting up a little breakfast for us.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Dulce

Disliked: Cleanliness, amenities, property conditions & facilities
The property is in a nice location. Some spider webs and were found in the room and the bathroom had a spider. The AC never worked and the floor could've used a sweep (there was a nail clipping by the terrace window). Overall facilities are a bit outdated. The breakfast was nice
Stayed 1 night in Oct 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Pretty views

The hotel is very cute, there’s a good amount of parking spaces and the lake views are stunning from some rooms. The building itself is a little tired and could use a nice refresh. The reception as a space is a little confusing as is marked with a different hotel name (?) so I thought I was in the wrong place at first. But the staff was very professional yet friendly and helpful with tips and advice. Maybe the most uncomfortable feature of the room was the shower with no glass/door so there was no way of NOT flooding the floor even with a quick shower. Location is very convenient for lake access and the area is just pretty all around. I would go back if I found a good deal and could book a lake view room again.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and I liked the hotel dog :)
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there was very friendly and went out of their way to make our stay great.
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Tahlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, amazing breakfast and Blackie the dog was adorable! 10/10 would recommend
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, friendly owner, good breakfast, quiet, nice bedroom All good No complains Owner surprised my wife with a flower on the bed on her birthday, wow nice
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel

The reception staff were very helpful with activities, local eating places and scenic routes to my next destination. The breakfast buffet had everything. Really nice.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities
Really comfortable hotel. Spacious clean rooms. Huge comfortable bed . Basic toiletries and furnishings, but clean and pleasant vibe in safe quiet neighbourhood.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Errol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Great breakfast
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Stephen

Great!
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Martina

Liked: Property conditions & facilities
Super.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Owner Lucy and her husband and staff were warm,welcoming and helpful with diner reservations and touring advice. Breakfast was beautifully presented and delicious. Suggestion: king beds should have the ability to be made into two beds for friends sharing a room.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was extremely accommodating.. Expedia over booked them but she was still able to get us a room. Excellent buffet in the morning with a nice patio to enjoy!
Stayed 1 night in Mar 2023
Verified

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nettes Personal
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Fulvio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2024
Verified

4/10 Poor

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel claims to be a 4 star yet it is more of a 1.5 star if that . Pool was dirty , staff have no idea what they are doing and claim the hotel is “changing” to a different one . Rooms are outdated and AC does not work . No restaurants around the area that are worth going to .
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het was een prettig verblijf. Het personeel was zeer vriendelijk en behulpzaam. Ontbijt was uitgebreid en lekker.
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Hamidullsh

Disliked: Staff & service
*Vielen Dank für den ausgezeichneten Service in Ihrem Hotel.* Alles war bestens – von der Sauberkeit über das freundliche Personal bis hin zur angenehmen Atmosphäre. Ich habe meinen Aufenthalt sehr genossen und komme gerne wieder
Stayed 1 night in Dec 2025
Verified

8/10 Good

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto bene. Abbiamo soggiornato una notte. Camera ampia e comoda, accoglienza, gentilezza, parcheggio tutto bene.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abbiamo prenotato nel mese di settembre, la stanza molto comoda, pulita, con tutto il necessario per renderla accogliente, con vista al lago, stupenda. Il personale di una disponibilità ed amabilità incredibile. La colazione completa: frutta, dolci, formaggi, a chi piace una colazione salata molto assortita. Sono rimasta molto soddisfatta, sicuramente torneremo.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel avec vue sur le lac et piscine.

Hôtel idéalement placé, à 5 minutes à pied des plages du lac de Lugano coté italien. Chambre spacieuse avec vue sur le lac cela n’a pas de prix. Chambre 21 en l’occurrence Excellent rapport qualité, prix.
Stayed 2 nights in Aug 2025