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The Kilns Hotel

Property class: 3

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Photo gallery for The Kilns Hotel

View from property - The Kilns Hotel (Brentwood)
Breakfast area - The Kilns Hotel (Brentwood)
Bar (on property) - The Kilns Hotel (Brentwood)
Property amenity - The Kilns Hotel (Brentwood)
Room - The Kilns Hotel (Brentwood)
Consider a stay at The Kilns Hotel and take advantage of a terrace, a coffee shop/cafe, and a garden. The on-site restaurant offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Double Room, 1 Double Bed

Room

Standard Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Room

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 1 Twin Bed

Room

Standard Single Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room, 1 King Bed

View from room

Deluxe Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Stables Double Room

Room

Stables Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Stables Twin Room

Room

Stables Twin Room

  • Sleeps 2
  • 2 Twin Beds

Double Room, Shared Bathroom (Kilns Guesthouse)

  • Sleeps 2
  • 1 Double Bed

Double Room Single Use, Shared Bathroom (Kilns Guesthouse)

  • Sleeps 1
  • 1 Double Bed

Double or Twin Room, Shared Bathroom (Kilns Guesthouse)

  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

Double Room Single Use, Shared Bathroom (Kilns Guesthouse)

  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

About the neighborhood

Located in Brentwood, The Kilns Hotel is in the suburbs. Delta Force Paintball Upminster and Central Park Leisure Centre are local attractions and those in the mood for shopping can visit Bluewater Shopping Centre and Romford Market. Looking to enjoy an event or a game while in town? See what's going on at Excel London, or consider a night out at The Royal Regency. Visit our Brentwood travel guide
Map
Warley Street, Great Warley, Brentwood, England, CM13 3LB

What's nearby

  • Laser Warfare
    4 min drive - 1.7 miles
  • Brentwood Karting
    4 min drive - 1.7 miles
  • Thorndon Country Park
    4 min drive - 1.9 miles
  • Upminster Golf Club
    5 min drive - 3.7 miles
  • Warley Country Park
    6 min drive - 2.7 miles

Getting around

  • Upminster Station
    5 min drive
  • Upminster Underground Station
    5 min drive
  • London City Airport (LCY)
    40 min drive

Restaurants

  • Caffè Nero
    5 min drive
  • Spice of India
    5 min drive
  • The Jobber’s Rest
    3 min drive
  • Starbucks
    3 min drive
  • BrewDog Upminster
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 9.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Baroque architecture
  • Built in 1700
  • Designated smoking areas

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 50 per night

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 9.95 per person
  • Pet fee: GBP 30 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is The Kilns Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 30 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at The Kilns Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Kilns Hotel?

Check-out is at 11 AM. Late check-out is available for GBP 10 (subject to availability).

Where is The Kilns Hotel located?

Situated in the suburbs, this hotel is within 3 mi (5 km) of Thorndon Country Park, Upminster Golf Club, and Warley Country Park. Upminster Windmill and Hornchurch Stadium are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Kilns Hotel Reviews

7.0

Good

7.6

Cleanliness

7.0

Location

7.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 14 out of 56 reviews
Rating 8 - Good. 20 out of 56 reviews
Rating 6 - Okay. 11 out of 56 reviews
Rating 4 - Poor. 2 out of 56 reviews
Rating 2 - Terrible. 9 out of 56 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Closed

Hotel didnt exist! It was a building site, from looking at facebook it closed in september 2020.
Stayed 1 night in Aug 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived at the hotel to then see that it was a building sight and the hotel no longer Existed,was absolutely fuming will never book with hotels.com again
Stayed 1 night in Jul 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was closed down yet Expedia still sold us the stay - disgraceful selling and in breach of the Consumer Rights Act 2015. Still waiting for a refund over a week later.
Stayed 2 nights in Jul 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scammers

Worst hotel experience I have ever had. I can not believe that you took my money for a hotel that is currently closed and undergoing building works
Stayed 1 night in Jul 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

THIS PROPERTY IS CLOSED DOWN

THIS PLACE HAS BEEN CLOSED DOWN SINCE LAST SEPTEMBER DO NOT BOOK... WE TURNED UP AND IT WAS BOARDED UP. LEFT WITH NOWHERE TO SLEEP!!! WE ARE DISGUSTED WITH HOTELS.COM WE ARE TAKING THIS FURTHER...
Stayed 1 night in Jul 2021
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Nice hotel but not the Stable Rooms...

Stayed here a few times before and overall it's a lovely hotel. Usually, the rooms are decent, clean and equipped well enough. The main building houses a nice little bar, small breakfast area but all decorated with a nice touch that looks welcoming. This time I stayed in the Stable part of the building. Never again. Freezing cold (one small radiator) and I'd imagine it's sweltering in the summer. Thin cheap mattress. Rubbish bin not emptied fully. Previous guest must have broke the shower head holder so it nearly fell on me - so then had to have a shower whilst holding it in the air. Id stay again, it is a nice hotel but just not in the 'stable' rooms. It literally may as well be a stable.
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Shared bathroom, which had live unterminated cables with insulation tape on the ends. Wait in morning so long we left without eating, if we had stayed to eat, food expensive. Will not be returning.
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities

Overpriced

Clean stay, food good, not so sure if I would pay to stay again. Value for money not so great.
Stayed 1 night in Apr 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Convenient place to stay for Brentwood.

We arrived 25 mins before official check in time of 3pm. Was made to wait until 3pm prompt before they would let us into the room which niggled us a bit. Room was very basic but clean and only for one night. Breakfast very good and staff very pleasant.
Stayed 1 night in Mar 2019
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
It was not bad, however, it could be better. You cannot check in without an ID, the bathroom is cold during the winter, especially when your room is not in the main building. The shower enclosure too small, wifi too poor.
Stayed 1 night in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Kilns hotel

Good service
Stayed 3 nights in Oct 2018
Verified review

8/10 Good

Disliked: Property conditions & facilities

.

Very basic
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth a stay

What a lovely place. The staff are very accommodating and are discretely eager to ensure your needs are met. The room was nicely appointed and the on-suite was clean and well maintained. In fact, my room had just been repainted, good to see upkeep in action. The bed was comfortable and I have no complaints about the condition of the linen or towels. The food was really good & the suggested accompanying wine was a great choice. It's very easy to find, convenient for the access around the Brentwood & Upminster area and a shortish walk in to Great Warley to a lovely local pub.
Stayed 2 nights in Oct 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect stay

staff very attentative, food excellent compliments to the chef, all in all a good stay
Stayed 1 night in Sep 2018
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities

Fuss on arrival because I didn't bring Photo ID

First time in the UK I have been asked to supply Photo ID. This was not stated on the booking form, and luckily I had my work ID. This needs to be clearly mentioned on the booking form. Also I had a call earlier in the day as they had not been able to take the money, so asked me for my Card details including security number.... Lastly they had a 3 pin socket in the car park, so I asked to connect my electric car - but was told no, their Insurance doesn't cover that - really??
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Value for money

Lovely room, great shower, comfy bed. Had the breakfast the next day which was lovely. Staff were lovely too. Great value for money. Would stay again
Stayed 1 night in Aug 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Once bitten ...

Stayed 1 night in an attempt to find somewhere decent to stay in the area. On arrival receptionist asked for proof of my id and photocopied it. I asked about GPRD compliance but she was clueless. Should have refused and walked but I needed somewhere to get my head down. Booked a quiet room and was given bridal/executive room at the front facing main road. Room very plain nothing remarkable except for road noise. Was moved to smaller back room, a poor exchange. No refund of difference. All enquiries had to be made to "senior management". Received 1 response saying they would reply within a few days ... no follow up. This regular hotel user will give this one a miss.
Stayed 1 night in May 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

UNWELCOMING

Terrible staff, I had to pay in advance of arrival, they insisted on copying of ID without any plausible reason other than "it's hotel policy", they couldn't explain what they did with the copy of my ID and wouldn't allow me to stay without it. I reached a compromise where they could see my ID, with no idea of what they did with it, I didn't feel they were treating my concern with any respect - perhaps they need to review the newly introduced GDPR regulations and whether they are meeting those requirements?! The room was fairly average given it was the executive/bridal room. The noise from upstairs, downstairs and outside made for an interesting night. The cleanliness needs attention to detail, dust was evident in the harder to clean places, I cleaned the TV remote for you (you're welcome), and the bathroom needs a deep clean to rid the ground in dirt your routine cleaning is not properly addressing. Other than this scathing review - stay there if you want to be insulted by the 'welcome' and your standards are not too high....
Stayed 1 night in Jul 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware: No photo ID = No entry

I was flabbergasted when I was refused entry to this hotel as I could not provide photo ID on check in. Nowhere on Expedia does it say that you need photo ID. Luckily the De Rougemont Manor half a mile away had a room.
Stayed 1 night in Jun 2018
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Won't be using again

Shower was good and the lady on reception in the morning was nice. Only a 5 minute drive to town center which has plenty of places to eat. Unfortunately i found the bed very uncomfortable, and noise from other rooms very noticeable. Had to sleep with window open as a warm night (no air con just a fan), which meant quite a bit of traffic noise. Room was very very light in the morning, all in all did not get a decent nights sleep. Room was clean enough if a bit dated. Struggled with the wi-fi which didn't work particularly well. I stayed in the stables section, main part of hotel might be better, but i won't be using again
Stayed 1 night in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to main routes,quick check in wifi good early breakfast very good can't fault
Stayed 2 nights in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wearefesrv visit

Looked after us fantastically well. Massively friendly and hospitable. Thanks Jack and Susan. Laid back and eefficient. Shown round by Vicky on arrival. Enjoyed the room and breakfast as well. Lovely quiche.
Stayed 1 night in May 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. No issues.
Stayed 1 night in May 2018
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Nice enough

Nice enough hotel, but no iron & ironing board in rooms??? They had an ironing board but no iron to go with it!!!!!
Stayed 1 night in May 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel and friendly staff