Unfortunately, we were very disappointed with our stay at this hotel. It felt extremely old-fashioned, and the room was small and not particularly comfortable or wll appointed.
There were also several issues that made the stay feel poorly managed. Check-in was not until 4pm, while the pool closed at 6pm, which left very little opportunity to actually use the facilities. Despite it being May, we were also told that we were not allowed to use the gardens or outdoor pool — one of the main reasons we had chosen to book this hotel in the first place.
The fire alarms were particularly concerning. The alarm went off during our stay and there was no staff member providing guidance or reassurance to guests. Some fire doors were also propped open, which did not give us much confidence regarding safety. The fire alarm went off again during the night, which was extremely disruptive.
The restaurant was another disappointment. It appeared to be understaffed, and staff were unable to answer basic questions about some of the dishes. After dinner, our dessert and coffee were forgotten, which added to the impression of poor service.
Overall, the hotel did not provide the experience we had expected. Between the dated accommodation, limited access to the facilities, poor communication, fire alarm incidents and disappointing restaurant service, we would not recommend this hotel and would not choose to stay here again.