2/10 Terrible
Melissa
Traveled with family
Apr 15, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Only one staff person in the building running ragged.Only the lobby was kinda clean. The elevator floor looked shady. We questioned if it was safe. Upon entering the room all we smelt was strong marijuana and strong overpowering perfume. The room looked dirty. We went to the pool as the kids wanted to swim. Asked for towels but were told it would be 30 minutes. After waiting and getting to the pool. The entire pool area looked as muddy dogs had shook off all over the room. It appeared like there was scum everywhere. It smelt of bleach and chlorine. After a 5 minute dip the children came out smelling like dirty feet. We immensity went back to the room. Upon entering the bathroom we found a layer of dust and dirt across the toilet. The bathtub looked as it had been patched several times. The paint was peeling off the floor of the tub. It was orange red color in spots. We tried to turn on the shower to rinse off the bathing suits but it would not come on. After a few minutes it started to work. We questioned if we should stay…but after peeling back one of the bed sheets to find nasty yellow spot with red in it on the sheet we could not get out of there quick enough. We immediately gathered our things and left. The girl at the desk apologized and helped email pictures to the manager. She said we would have to email Expedia about a refund. No help to find another place to stay…we ended up driving home three hours wet and cold.
Melissa
Stayed 1 night in Apr 2024