Ratings based on 1,446 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 16, 2024 on Expedia
Great location
Thank you
by A verified traveler
Posted Apr 14, 2024 on Expedia
So bad
Comment from Hotel Management
Apr 16, 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Dolores, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted Apr 14, 2024 on Expedia
When I booked, they advertised complimentary breakfast, which was one of the main reasons for staying there. However, when we arrived, we learned that the hotel was being renovated and no food except room service was available. There are a few restaurants in the area, but wait times were quite long. Also, the parking fee per day was exorbitant. Parking was nearly as much as I paid for the room.
Comment from Hotel Management
Apr 15, 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Matthew, Thank you for sharing your concerns about your recent stay amid the ongoing transformation in our restaurant and lobby. While these upgrades are intended to enhance future experiences, we recognize that they may have caused temporary disruptions, and we apologize for any inconvenience caused. Please be assured that we have made every effort to ensure transparency by communicating this information across all booking platforms. Additionally, we value your input regarding parking fees, as we always strive to balance the convenience of valet parking with competitive pricing. Your patience and understanding are much appreciated, and we hope to have the opportunity to welcome you back to witness the improvements firsthand.Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted Apr 14, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Barbee, Thank you for your kind rating. We are glad you had such a positive experience during your time at Sheraton Boston Hotel, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted Apr 13, 2024 on Expedia
by A verified traveler
Posted Apr 12, 2024 on Expedia
Room window was leaking water into the room and a steady rate, room on 25th floor. Bathroom felt tired and needed major upgrading. Great location and very nice pool.
Comment from Hotel Management
Apr 13, 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Maximiliano, We apologize for anything other than a perfect stay, and we are sorry to hear about your dissatisfaction with our bathroom and the maintenance issues you encountered in your room. Your feedback is crucial, as we always strive to enhance our guest experience. Please be assured that we will address the issue with our maintenance team to ensure it is resolved effectively and prevent any recurrence. On a positive note, we are happy to hear you enjoyed our location and pool. Thank you for your honest review, and we look forward to the chance to provide you with an exceptional experience that reflects the true essence of our hotel.Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted Apr 10, 2024 on Expedia
Location was cool but the room need an upgrade asap there is dust where the vacuum can’t reach and they don’t take there time to clean the areas that nead to be cleaned I drop the remote behind the bed and I couldn’t believe the amount of dust and dirt I should have took a picture but i will stay again because of the location but this time I will be checking the cleanliness of the room other then then that it was nice
Comment from Hotel Management
Apr 12, 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Timothy, Thank you for reviewing our hotel. Fresh, clean, and comfortable accommodations are essential for every guest; therefore, we apologize for the oversight in your room. We will address this with our team, and we appreciate your patience. On a pleasant note, we are glad you like our location and that you will stay with us again. We look forward to the opportunity to show you the seamless, outstanding experience we are known for providing.Sincerely,Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted Apr 10, 2024 on Expedia
The hotel that time forgot. The property seems to be surviving on the coattails of the attached conference center. Desperately in need of renovation/updating and half the hotel appears to be dorm rooms which would lead you to believe there are financial troubles. Was not worth the price of the room. Ended up moving to a different hotel the following night that was half the cost (granted it was Sunday instead of Sat night) and in far better condition with more onsite amenities. All staff interactions were top notch. Worth asking what type of event/conference is booked at the Hynes when you book. I wont get into details in this review but it can impact your stay.
Comment from Hotel Management
Apr 12, 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Shad, Thank you for your review. We regret not meeting your expectations and that you left us earlier than anticipated. We take your comments seriously and will use them in our future plans to develop our property. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted Apr 9, 2024 on Expedia
Very accommodating staff
Comment from Hotel Management
Apr 10, 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Sayda, Thank you for selecting Sheraton Boston Hotel for your stay. We are pleased to learn that your experience with us was memorable, and we appreciate your acknowledgment of our dedicated staff's service. Your review serves as a source of inspiration for our team to continue delivering outstanding hospitality. Our associates will be delighted to hear that their efforts contributed significantly to enhancing your visit. It was a pleasure to have you as our guest, and we would be honored to be your hotel of choice whenever your travels lead you back to Boston.Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler from North Andover
Posted Apr 7, 2024 on Expedia
Comment from Hotel Management
Apr 9, 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Mari-Elena, We sincerely apologize for not meeting your expectations during your recent stay. Your feedback is incredibly valuable to us as we continuously strive to improve our services. We would be grateful for another opportunity to provide you with a truly exceptional experience. Thank you for taking the time to share your rating. We wish you all the best and hope to welcome you back soon. Sincerely, Sheraton Boston Hotel Leadership Team