Don’t let the pictures fool you- the Kimpton nine zero is far from a 4 star hotel.
I booked a room with two queens and received a room with a king. Their excuse is that when you book through a third party (like Expedia) your room is not guaranteed, so don’t expect to receive what you reserve. We asked for a roll away bed, after an hour of waiting they said they don’t have any roll away beds and that they can bring up some extra blankets to sleep on the floor. The concierge are not very helpful and are pretty rude.
Not only was the lack of accommodations and hospitality disappointing but the room was dirty. The shower had not been cleaned and there was a pile of dust on the ground.