2/10 Terrible
Mark
Traveled with family
Apr 19, 2024
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY AT THIS HOTEL! First they out us in room 107 right behind the restaurant and bar and dead noises all night, second the HVAC did not work one of the desk managers came she couldn’t get it to work PROMISED I would hear from manager next day and be COMPENSATED and well we did not, so finally I went to front desk Adam manager wanted to use his hand held thermostat to see the temp but could not get it through his head that the system would not come on he said he was going to have maintenance come THEY DID NOT instead Adam came pushed the same buttons we did claimed he “tricked it” into working left and it still didn’t work. We were never told about or given the handout explain g parking. They have no valet or parking at the hotel it’s four blocks away and we were charged $104 the first night and another $70 the second night even though the signs say $45 max per day. When I brought this up at check out Adam offered to me that we should have been given a coupon at check in for $39 per night but that never happened. When I asked he about the promised compensation for non working HVAC he said he had no intentions of compensating us. Our room was street level right on sidewalk. Therefore we could not open the blinds for light or everyone walking down the street could see in our room . I would never stay at this hotel again and would advise anyone who does to watch Adam as he definitely doesn’t understand customer service. Horrible horrible stay.
Mark
Stayed 2 nights in Apr 2024