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citizenM Boston Back Bay

Property class: 4

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Photo gallery for citizenM Boston Back Bay

A bar area with a city view, bar stools, and a bar counter. - citizenM Boston Back Bay (Boston)
A modern cafe with a checkered floor, wooden tables, and a variety of food and drink options. - citizenM Boston Back Bay (Boston)
A modern lobby with a blue sofa, colorful ottomans, and a large window with a city view. - citizenM Boston Back Bay (Boston)
An outdoor seating area with a green sofa, a blue chair, and red chairs. - citizenM Boston Back Bay (Boston)
A modern building with a curved facade, large windows, and a glass entrance. - citizenM Boston Back Bay (Boston)
A short walk from Fenway Park and Boston University, citizenM Boston Back Bay provides a coffee shop/cafe, a bar, and a 24-hour gym. The on-site restaurant, canteenM, features international cuisine. Stay connected with free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar

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Room options

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, a red chair, and a small seating area.

Room, 1 King Bed

8.8 out of 10
Excellent
(41 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

A modern hotel room with a large window offering a city view, a bed with white linens, and a unique architectural building in the background.

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(55 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A modern bedroom with a large bed, a desk, and a view of the city.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

A modern hotel room with a large bed, a desk, a chair, and a city view through the window.

Premium Room, 1 King Bed (View)

8.4 out of 10
Very good
(33 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Fenway–Kenmore, a neighborhood in Boston, is home to citizenM Boston Back Bay. Fenway Park and Faneuil Hall Marketplace are notable landmarks, and some of the area's activities can be experienced at Boston Harbor and Encore Boston Harbor. Check out an event or a game at TD Garden, and consider making time for New England Aquarium, a top attraction not to be missed. Visit our Boston travel guide
Map
408 Newbury street, Boston, MA, 02115

What's nearby

  • A sidewalk lined with brick buildings, outdoor cafes, and pedestrians.
    Newbury Street
    1 min walk - 0.1 miles
  • A city street with tall buildings, including a historic building with columns and a modern glass skyscraper.
    Berklee College of Music
    3 min walk - 0.2 miles
  • A row of historic brownstone buildings with pink cherry blossoms lining the sidewalk.
    Hynes Convention Center
    5 min walk - 0.3 miles
  • A city street with a large tree, a modern building labeled "Northeastern University," and a crosswalk.
    Northeastern University
    8 min walk - 0.5 miles
  • A cityscape with a prominent stadium, a busy intersection, and a skyline with high-rise buildings.
    Fenway Park
    10 min walk - 0.6 miles

Getting around

  • Hynes Convention Center Station
    1 min walk
  • Boston Yawkey Station
    14 min walk
  • Logan International Airport (BOS)
    20 min drive

Restaurants

  • Starbucks
    2 min walk
  • The Bebop
    3 min walk
  • Chicha San Chen 吃茶三千
    1 min walk
  • Sonsie
    3 min walk
  • Dillon's
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (36 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 79
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 21.50 per person
  • Late check-out fee: USD 79 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is citizenM Boston Back Bay pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at citizenM Boston Back Bay?

Check-in begins at 2:00 PM.

What time is check-out at citizenM Boston Back Bay?

Check-out is at 11:00 AM. Late check-out is available for USD 79 (subject to availability).

Where is citizenM Boston Back Bay located?

Located in Fenway–Kenmore, this hotel is within a 10-minute walk of Newbury Street, Northeastern University, and Boston University. Fenway Park and Copley Square are also within 15 minutes. Hynes Convention Center Station is only a 2-minute walk and Kenmore Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

citizenM Boston Back Bay Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 2507 out of 3338 reviews
Rating 8 - Good. 515 out of 3338 reviews
Rating 6 - Okay. 187 out of 3338 reviews
Rating 4 - Poor. 59 out of 3338 reviews
Rating 2 - Terrible. 70 out of 3338 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and really clean hotel. I’d definitely stay there again!
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and style of hotel was impressive.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect room and location for a stay in Boston
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year and couldn’t recommend it more. Clean, great staff, and a wonderful location.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great, comfy vibe. Loved staying here!
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable and enjoyable stay
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Good rooms and views
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to restaurants and shops. Friendly and helpful staff. Great stay.
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Small rooms but big comfy bed Hotel was clean
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, the rooms are very small but cozy. There is also limited storage/ closet space so thats something to keep in mind, however that was no problem for us. We had a great stay, it was very clean, there a water bottle refill station at the gym, and the coffee was delicious.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice living area as lobby.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and convenient. My top choice when staying in Back Bay
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, check in and check out very easy and quick.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jenna was super awesome at reception as was all the staff we encountered.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Conveniently located to many restaurants and venues.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It was weird checking in and out by yourself but very easy and convenient.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was definitely cozy, clean, and just right for traveling alone,
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good view and clean room
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to use public transport, especially if you are not used to living in a big city. Also easily walkable to several restaurants, Fenway etc
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was ideal! Very clean, staff was helpful! Only complaint was the size of room, and bathroom was see through and can see into shower ect. Breakfast included at extra cost. The rooftop bar was a nice addition.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy check in and out. Clean, comfortable, quiet.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and great location
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible! Called last minute and they even switched my location because i booked the wrong one AND added a birthday card with drink vouchers and snacks and drinks to the room for my daughters birthday. My absolute favorite hotel to stay in anywhere!!!! I cannot wait to check out their other locations ❤️❤️
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great location for convenience and access. The rooms were clean and good for one night stays. Great place to enjoy for a good one/two nights to spend in Boston
Stayed 1 night in Aug 2026