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citizenM Boston Back Bay

4.0 star property
Savor flavors from around the world at our on-site restaurant or get energized at our state-of-the-art gym. Express check-in ensures you can start your adventure right away.

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Photo gallery for citizenM Boston Back Bay

Bar (on property) - citizenM Boston Back Bay (Boston)
Exterior - citizenM Boston Back Bay (Boston)
Property amenity - citizenM Boston Back Bay (Boston)
Lobby - citizenM Boston Back Bay (Boston)
Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk - citizenM Boston Back Bay (Boston)
In the heart of Boston, citizenM Boston Back Bay offers a vibrant retreat with a 24-hour gym and restaurant. Unwind in the bar, stay connected with WiFi, or enjoy coffee and tea in the lobby; this hotel near Harvard University also features express check-in/check-out and smoke-free premises.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.8 out of 10
Exceptional
(11 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(36 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

9.8 out of 10
Exceptional
(12 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Fenway–Kenmore, a neighborhood in Boston, is home to citizenM Boston Back Bay. Boston Harbor and Boston Marathon Finish Line are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit New England Aquarium and Museum of Science. Looking to enjoy an event or a game? See what's going on at Fenway Park or TD Garden. Visit our Boston travel guide
Map
408 Newbury street, Boston, MA, 02115

What's nearby

  • Newbury Street
    Newbury Street
    1 min walk - 0.1 miles
  • Boston_BerkleeCollegeofMusic_6092309_01
    Berklee College of Music
    3 min walk - 0.2 miles
  • Boston_NortheasternUniversity_6092289_01
    Northeastern University
    8 min walk - 0.5 miles
  • Boston_BostonUniversity_6070039_01
    Boston University
    8 min walk - 0.5 miles
  • Aerial image of Fenway Park
    Fenway Park
    10 min walk - 0.6 miles

Getting around

  • Hynes Convention Center Station
    1 min walk
  • Boston Yawkey Station
    14 min walk
  • Logan International Airport (BOS)
    20 min drive

Restaurants

  • The Bebop
    3 min walk
  • Starbucks
    2 min walk
  • Wendy's
    3 min walk
  • Chicha San Chen 吃茶三千
    1 min walk
  • George Howell Coffee
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (36 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is citizenM Boston Back Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at citizenM Boston Back Bay?

Check-in begins at 2:00 PM.

What time is check-out at citizenM Boston Back Bay?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM Boston Back Bay located?

Located in Fenway–Kenmore, this hotel is within a 10-minute walk of Newbury Street, Boston University, and Northeastern University. Fenway Park and Copley Square are also within 15 minutes. Hynes Convention Center Station is only a 2-minute walk and Kenmore Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

citizenM Boston Back Bay Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 2127 out of 2758 reviews
Rating 8 - Good. 408 out of 2758 reviews
Rating 6 - Okay. 136 out of 2758 reviews
Rating 4 - Poor. 38 out of 2758 reviews
Rating 2 - Terrible. 49 out of 2758 reviews

Reviews

Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my time at this hotel. The staff were on point and very friendly. Looking forward to a return stay!
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Tien Dung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, and convenient location!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Verleht Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is walking distance from all the interesting places,close to the T,modern and clean space.
Stayed 2 nights in May 2026
Verified

6/10 Okay

Leonie

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast staff were very helpful.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Gagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for access to train and newbury street and restaurants. Only downside is that no parking is available at site.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Deneli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were rally nice food was good location was great
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Mauricio A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly and helpful staff, great location
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent! We walked everywhere! We really loved the whole living room/hang out concept on the main floor. The gym was a little crowded, but nice. The staff were all helpful and friendly.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Micheal

Liked: Staff & service, amenities, property conditions & facilities
Loved the breakfast buffet
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Sultana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, nice available amenities, competent staff.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Youran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Charles river!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Matheen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well-designed, efficient use of space with all amenities. I especially liked the fact that everything could be controlled with the Ipad. The hotel is centrally located within walking distance to shops at Newbury street and with the T right next door. The lobby was well designed with ample areas for lounging, dining or just spending time with other guests. I loved the vibe. I would definitely stay here on my next visit to Boston.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a unique experience. From checking in to using some of the amenities it was a great experience staying at CitizenM by Marriott.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room immaculate,comfy bed and very modern All sort of alcoves downstairs to work or hang out.Breakfast is good and bar hits the spot.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Robert

Rooms are extremely small!! Only get one pillow. Great Location with easy walking to most key areas.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, affordable hotel, staff was friendly and helpful.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in May 2026
Verified

10/10 Excellent

Chernoh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Loved the lounge areas, great for work.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel you could find in Boston from design to staff friendliness
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff were incredibly friendly and welcoming. Some amenities were closed for renovation, but otherwise I was very impressed with the property. Great location in Back Bay, too!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked new, clean, modern design, a lot of attention paid to aesthetics. One thing missing was tea/coffee maker in room. No bathtub but large shower.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location & clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities
Great staff and cleanliness throughout the property.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small and cute. The hotel has a fun environment great for a one night stay, or a romantic date night. We enjoyed
Stayed 1 night in Feb 2026