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citizenM Boston Back Bay

4.0 star property
Hotel with a restaurant, steps from Newbury Street

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Photo gallery for citizenM Boston Back Bay

Lobby
Terrace/patio
Lobby sitting area
Interior detail
Exterior

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(28 reviews)

Highlights

Air conditioning
Refrigerator
LED TV
Separate bedroom
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(166 reviews)

Highlights

Air conditioning
Refrigerator
LED TV
Separate bedroom
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

Copley Square Hotel, a FOUND Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
8.6 out of 10, Excellent, 3,755 reviews
Copley Square Hotel, a FOUND Hotel

About the neighborhood

Map
408 Newbury street, Boston, MA, 02115

What's nearby

  • Hynes Convention Center - 5 min walk - 0.3 miles
  • Northeastern University - 8 min walk - 0.5 miles
  • Fenway Park - 8 min walk - 0.5 miles
  • Copley Square - 13 min walk - 0.7 miles
  • Boston University - 2 min drive - 1.4 miles

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

Upscale hotel near Newbury Street
A short walk from Fenway Park and Boston University, citizenM Boston Back Bay provides a coffee shop/cafe, a bar, and a 24-hour gym. The on-site restaurant, canteenM, features international cuisine. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Coworking spaces, a TV in the lobby, and a water dispenser
  • A 24-hour front desk, coffee/tea in the lobby, and multilingual staff
Room features
All 399 rooms include comforts such as premium bedding and iPads, as well as perks like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch LED TVs with premium channels
  • Wardrobes/closets, refrigerators, and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Is citizenM Boston Back Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking at citizenM Boston Back Bay?

This hotel doesn't offer parking.

What time is check-in at citizenM Boston Back Bay?

Check-in begins at 2:00 PM.

What time is check-out at citizenM Boston Back Bay?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM Boston Back Bay located?

Located in Fenway–Kenmore, this hotel is within a 10-minute walk of Newbury Street, Northeastern University, and The Shops at Prudential Center. Fenway Park and Copley Square are also within 15 minutes. Hynes Convention Center Station is only a 2-minute walk and Kenmore Station is 8 minutes.

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citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1168 out of 1506 reviews
Rating 8 - Good. 216 out of 1506 reviews
Rating 6 - Okay. 71 out of 1506 reviews
Rating 4 - Poor. 23 out of 1506 reviews
Rating 2 - Terrible. 28 out of 1506 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Always a great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in May 2025

10/10 Excellent

Lisa Katzman

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Jul 2025

10/10 Excellent

Max

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel !
Stayed 2 nights in Jun 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, amenities, property conditions & facilities
nice hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Cute and Unique Hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Raymond John

Liked: Cleanliness, staff & service, property conditions & facilities
I'd stay here again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Raven

Liked: Cleanliness, property conditions & facilities
The vibe was amazing
Stayed 2 nights in Jun 2025

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my four-night stay there. The breakfast buffet was awesome.
Stayed 4 nights in Jun 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great setting. Thank you for giving me the best hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, stunning view and perfect location!
Stayed 2 nights in Jun 2025

10/10 Excellent

JUI TING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It meets my needs for convenient, clean and quiet accommodation.
Stayed 8 nights in Jul 2025

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
Great hotel and location!! Amazing views from the window
Stayed 2 nights in Jul 2025

8/10 Good

Mateusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location; nearby transit; decent breakfast buffet; clean room and very good bed
Stayed 6 nights in Jun 2025

10/10 Excellent

Sau Ping Emily

Liked: Staff & service, amenities, property conditions & facilities
Very cool hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and close in proximity to Fenway, we walked there.staff was lovely.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bita

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was in convenient area!
Stayed 3 nights in Jul 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Fenway. Lots of food options in walking distance.
Stayed 1 night in Jun 2025

10/10 Excellent

Josephine

Liked: Cleanliness, amenities, property conditions & facilities
Love the location!
Stayed 4 nights in Jun 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern, easy to move around nicely located.
Stayed 2 nights in Jul 2025

10/10 Excellent

harry

Liked: Cleanliness, amenities, property conditions & facilities
Pretty cozy place for city life trips
Stayed 1 night in May 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the street from Hynes Convention Center T stop and within walking distance of great shopping and dining. I would highly recommend this hotel to solo travelers as the room is small, but very clean and safe.
Stayed 1 night in Jul 2025

10/10 Excellent

Vitoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The citizen M hotels are always unique. Location was great and staff is amazing!
Stayed 1 night in Jun 2025