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citizenM Boston Back Bay

4.0 star property
Savor flavors from around the world at our on-site restaurant or get energized at our state-of-the-art gym. Express check-in ensures you can start your adventure right away.

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Photo gallery for citizenM Boston Back Bay

Bar (on property) - citizenM Boston Back Bay (Boston)
Lobby lounge - citizenM Boston Back Bay (Boston)
Property amenity - citizenM Boston Back Bay (Boston)
Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk - citizenM Boston Back Bay (Boston)
Exterior - citizenM Boston Back Bay (Boston)
In the heart of Boston, citizenM Boston Back Bay offers a vibrant retreat with a 24-hour gym and restaurant. Unwind in the bar, stay connected with WiFi, or enjoy coffee and tea in the lobby; this hotel near Harvard University also features express check-in/check-out and smoke-free premises.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(25 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(7 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Fenway–Kenmore, a neighborhood in Boston, is home to citizenM Boston Back Bay. Boston Harbor and Boston Marathon Finish Line are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit New England Aquarium and Museum of Science. Looking to enjoy an event or a game? See what's going on at Fenway Park or TD Garden. Visit our Boston travel guide
Map
408 Newbury street, Boston, MA, 02115

What's nearby

  • Newbury Street
    Newbury Street
    1 min walk - 0.1 miles
  • Boston Back Bay Skyline
    Hynes Convention Center
    5 min walk - 0.3 miles
  • Boston_NortheasternUniversity_6092289_01
    Northeastern University
    8 min walk - 0.5 miles
  • Boston_BostonUniversity_6070039_01
    Boston University
    8 min walk - 0.5 miles
  • Aerial image of Fenway Park
    Fenway Park
    10 min walk - 0.6 miles

Getting around

  • Hynes Convention Center Station
    1 min walk
  • Boston Yawkey Station
    14 min walk
  • Logan International Airport (BOS)
    20 min drive

Restaurants

  • Starbucks
    2 min walk
  • Wendy's
    3 min walk
  • Chicha San Chen 吃茶三千
    1 min walk
  • The Bebop
    3 min walk
  • Tatte
    4 min walk

About this property

citizenM Boston Back Bay

Upscale hotel near Boston University
Close to Fenway Park and Northeastern University, citizenM Boston Back Bay provides a coffee shop/cafe, a bar, and a 24-hour gym. The on-site restaurant, canteenM, features international cuisine. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Luggage storage, smoke-free premises, and an elevator
  • A water dispenser, multilingual staff, and coffee/tea in the lobby
Room features
All 399 rooms include comforts such as premium bedding and iPads, as well as perks like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch LED TVs with premium channels
  • Wardrobes/closets, refrigerators, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (36 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Is citizenM Boston Back Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at citizenM Boston Back Bay?

Check-in begins at 2:00 PM.

What time is check-out at citizenM Boston Back Bay?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM Boston Back Bay located?

Located in Fenway–Kenmore, this hotel is within a 10-minute walk of Newbury Street, Boston University, and Northeastern University. Fenway Park and Copley Square are also within 15 minutes. Hynes Convention Center Station is only a 2-minute walk and Kenmore Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

citizenM Boston Back Bay Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 2036 out of 2626 reviews
Rating 8 - Good. 386 out of 2626 reviews
Rating 6 - Okay. 123 out of 2626 reviews
Rating 4 - Poor. 36 out of 2626 reviews
Rating 2 - Terrible. 45 out of 2626 reviews

Reviews

Verified

10/10 Excellent

Deneli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were rally nice food was good location was great
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Mauricio A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly and helpful staff, great location
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Sultana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, nice available amenities, competent staff.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Youran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Charles river!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Micheal

Liked: Staff & service, amenities, property conditions & facilities
Loved the breakfast buffet
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room immaculate,comfy bed and very modern All sort of alcoves downstairs to work or hang out.Breakfast is good and bar hits the spot.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Chernoh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Loved the lounge areas, great for work.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel you could find in Boston from design to staff friendliness
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff were incredibly friendly and welcoming. Some amenities were closed for renovation, but otherwise I was very impressed with the property. Great location in Back Bay, too!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small and cute. The hotel has a fun environment great for a one night stay, or a romantic date night. We enjoyed
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location & clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Zaara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views from our room. clean room comfortable bed
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
A lovely hotel with a beautiful room, and very friendly staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Johntyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it. It was my first time staying at a CitizenM hotel and given the chance I would choose it over anything less than a luxury resort. It was perfect for single traveler, had excellent amenities, and was actually interesting to be at instead of boring.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jazai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
upon first arrived the staff was very helpful and accommodating ! And when i first entered the room it was very clean and the city view was amazing ! i also loved the interactive tablet for the room as well
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Nueva

Liked: Cleanliness, amenities, property conditions & facilities
Very cleaning and very nice hotel highly recommended
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Duriye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the modern hotel with amenities. Very clean, technology forward place. Very chic and fun. I wish there was parking or somr type of parking deal with local garage after driving 4 hrs to Boston, that would be my only critic. However the stay and hotel were wonderful!
Loved hanging in cute living area space after a late night out.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Great breakfast buffet
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Pedro Armando Menendez

Liked: Cleanliness, staff & service, property conditions & facilities
Very well located in the center of the city. Room was good with updated technologies to operate all in room. TV, lights, windows, etc.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Marlisa

Liked: Cleanliness, staff & service, amenities
Great location and amenities.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this hotel! This room was small, but had everything we needed. And the small room made us go down to the "living room"/lobby area, which was so cool and comfy. The food was great. The bed was super comfy. I can't say enough!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chic property. Great location off Newbury Street and Mass Avenue. Quiet room and excellent amenities.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but very well-organized, lovely, clean room. Amazing view. Fabulous coffee, great rooftop and location. Love the refillable jugs in the room. You can choose still or sparkling!
Stayed 1 night in Mar 2026