Ratings based on 992 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 24, 2024 on Expedia
I have a bad experience in that hotel !!
Comment from Hotel Management
Mar 28, 2024 by HotelMgmt, Hotel Management
We sincerely regret you did not have the positive experience we strive to provide all of our guests with. We would love to learn more about your stay so that we can enhance any future visits and regain your full confidence. Thank you.
by A verified traveler
Posted Mar 16, 2024 on Expedia
Great service
Comment from Hotel Management
Mar 19, 2024 by HotelMgmt, Hotel Management
Your praise for our team and service is the best compliment! Thank you, Shelia. We hope we have enticed you to return to Boston Marriott Burlington soon.
by A verified traveler from East Boston
Posted Mar 4, 2024 on Expedia
The managers John and Madison were amazing l. Friendly, helpful and professional.
Comment from Hotel Management
Mar 7, 2024 by HotelMgmt, Hotel Management
It's wonderful to hear that your experience with John and Madison was so positive. Their friendliness, helpfulness, and professionalism are qualities we greatly value and strive for in all our team members here at Boston Marriott Burlington. Knowing they made such a significant impact on your visit reaffirms our commitment to providing exceptional service. We'll be sure to share your compliments, and we look forward to offering you the same level of excellence on your next visit, Sabrina.
by A verified traveler
Posted Feb 27, 2024 on Expedia
The wedge salad we ordered was unedible. We should have given it back to kitchen. I'm not sure about cleanliness of sheets and when i 1st entered room it smelled very musty. I opened small window to air out room. Phone service was terrible at first, no one answered the phone on 3 calls. Toilet seat was loose. Everything else we loved!
Comment from Hotel Management
Mar 2, 2024 by Hotelmgmt, Hotel Management
Stephen, thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered. These concerns are not reflective of the high standards we strive to maintain, and we sincerely apologize for the discomfort and inconvenience you experienced. Your feedback is invaluable to us for addressing these issues promptly and preventing them from occurring in the future. On a brighter note, we're glad to hear that, despite these setbacks, there were aspects of your stay that you loved. We are committed to ensuring that all facets of our guests' experiences meet and exceed expectations. We hope to have the opportunity to welcome you back, providing a stay that is flawless all around.
by A verified traveler from Gloucester
Posted Feb 6, 2024 on Expedia
Lovely room and was so happy I was able to book through Expedia at the last minute. Right off the highway and close to LAHEY Burlington. Love the rain shower and the coffee maker in the room!
Comment from Hotel Management
Feb 8, 2024 by HotelMgmt, Hotel Management
Thank you for sharing your experience, Anna. We're delighted to hear that you enjoyed a seamless booking experience as well as our comfortable accommodations here at Boston Marriott Burlington. It's great to know that our location also suited your needs. We're glad you appreciated the rain shower and coffee maker in your room and love that you highlighted these features. We look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted Feb 5, 2024 on Expedia
It was a nice stay. Room was fair. Room was quite clean.
Comment from Hotel Management
Feb 8, 2024 by HotelMgmt, Hotel Management
Thank you for your feedback, Lauren. We're glad to hear that you had a terrific time with us at Boston Marriott Burlington and found the room to be sparkling clean. Your comfort and satisfaction are important to us, and we appreciate your comments. We hope to welcome you back for another pleasant stay in the future.
by A verified traveler
Posted Jan 29, 2024 on Expedia
The facility was clean. Only one elevator worked, but that was not a problem. The refrigerator in the room stopped cooling on day 2. The beds were comfortable. The staff was highly accommodating and helpful.
Comment from Hotel Management
Feb 1, 2024 by HotelMgmt, Hotel Management
Owen, thank you for sharing your experience with us. We're glad to hear that you found the facility clean and the beds comfortable during your stay. However, we apologize for the inconvenience caused by the elevator situation and the issue with the refrigerator in your room. We appreciate your understanding and patience regarding these matters. It's heartening to know that our team was accommodating, as we strive to provide excellent service and support to all our guests. We will look into the mentioned issues to prevent them from occurring in the future. We hope to have the opportunity to welcome you back again, ensuring a more seamless and comfortable stay.
by A verified traveler
Posted Jan 29, 2024 on Expedia
Nice quiet property. Would stay again if I was in Burlington.
Comment from Hotel Management
Feb 1, 2024 by HotelMgmt, Hotel Management
Lauren, thank you for your positive feedback. We're delighted to hear that you enjoyed the peacefulness of our property and would consider staying with us again on your next visit to Burlington. We look forward to welcoming you back to Boston Marriott Burlington in the future and ensuring another pleasant experience.
by A verified traveler
Posted Jan 28, 2024 on Expedia
Comment from Hotel Management
Jan 30, 2024 by Hotelmgmt, Hotel Management
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.
by A verified traveler
Posted Jan 21, 2024 on Expedia
Comment from Hotel Management
Jan 23, 2024 by Hotelmgmt, Hotel Management
Your five-star rating truly brightens our day, Silomar! Please visit us again soon at the Boston Marriott Burlington.