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Sure Hotel by Best Western Bordeaux Lac

Property class: 3

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Photo gallery for Sure Hotel by Best Western Bordeaux Lac

A modern lounge area with seating, tables, and decorative plants. - Sure Hotel by Best Western Bordeaux Lac (Bordeaux)
A wooden deck with outdoor seating, a large barrel, and a small building with windows. - Sure Hotel by Best Western Bordeaux Lac (Bordeaux)
A hotel room with a bed, a desk, a chair, and a small table. - Sure Hotel by Best Western Bordeaux Lac (Bordeaux)
A modern reception area with a wooden floor, a reception desk, and a bar area with seating. - Sure Hotel by Best Western Bordeaux Lac (Bordeaux)
A modern lounge area with seating, a coffee table, and a view through large windows. - Sure Hotel by Best Western Bordeaux Lac (Bordeaux)
A terrace, a coffee shop/cafe, and a garden are just a few of the amenities provided at Sure Hotel by Best Western Bordeaux Lac. The on-site restaurant, Le Restaurant, offers breakfast, lunch, and dinner. In addition to a bar and a business center, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for 1 Double Bed, Non-Smoking, Comfort Room, Courtesy Tray

A hotel room with a bed, bedside tables, a desk, a chair, a TV, and a window with curtains.

1 Double Bed, Non-Smoking, Comfort Room, Courtesy Tray

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for 1 Double Bed, Non-Smoking, Classic Room, Courtesy Tray, Italian Shower

A hotel room with a bed, a desk, a chair, a small trash bin, and a window with curtains.

1 Double Bed, Non-Smoking, Classic Room, Courtesy Tray, Italian Shower

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for 2 Single Beds, Non-Smoking, Classic Room, Courtesy Tray, Italian Shower

A hotel room with a double bed, a desk, a chair, a small trash bin, and a window with curtains.

2 Single Beds, Non-Smoking, Classic Room, Courtesy Tray, Italian Shower

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 Double Bed, Non Smoking

A hotel room with a bed, bedside table, and a wooden headboard.

Classic Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(11 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Non Smoking

A hotel room with a double bed, a desk with a chair, a small trash bin, and a window with curtains.

Classic Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 Twin Bed, Accessible, Ground Floor

A hotel room with a bed, bedside table, and a wooden headboard.

Classic Room, 1 Twin Bed, Accessible, Ground Floor

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Executive Room, 1 Queen Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Executive Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Family Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Located on a lake, Sure Hotel by Best Western Bordeaux Lac is in Quartier du Lac, a neighborhood in Bordeaux. The area's natural beauty can be seen at Médoc Natural Regional Park and Plage du Lac, while Barriere Casino Theatre and Submarine Base of Bordeaux are cultural highlights. Kart System and Cap Sciences are also worth visiting. Take an opportunity to explore the area for water adventures such as sailing and other activities like golfing. Visit our Bordeaux travel guide
Map
Rue Du Grand Barail, Bordeaux, Gironde, 33300

What's nearby

  • A modern building with a sign that reads "ATLANTIQUE."
    Stade Atlantique
    15 min walk - 0.9 miles
  • A modern cityscape with a distinctive curved building near a river.
    Bordeaux Exhibition Center
    19 min walk - 1.0 mile
  • Kart System
    2 min walk - 0.1 miles
  • Barriere Casino Theatre
    5 min walk - 0.3 miles
  • Bordeaux Congress Center
    6 min walk - 0.4 miles

Getting around

  • Claveau Tram Station
    3 min drive
  • Le Bouscat Sainte-Germaine Station
    7 min drive
  • Merignac Airport (BOD)
    14 min drive

Restaurants

  • Chihiro
    3 min drive
  • Starbucks
    3 min drive
  • Brioche Dorée
    3 min drive
  • Pullman Breakfast
    4 min walk
  • Buffalo Grill
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: EUR 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Le Restaurant

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 484 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1988
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with satellite channels

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 5 per pet, per night
Up to 22 lbs per pet

Children and extra beds

Children are welcome
2 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 100 per stay
  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 per person
  • Pet fee: EUR 5 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Is Sure Hotel by Best Western Bordeaux Lac pet-friendly?

Yes, Sure Hotel by Best Western Bordeaux Lac allows pets with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 5 per pet, per night.

How much is parking?

Self parking is free at this property.

What time is check-in at Sure Hotel by Best Western Bordeaux Lac?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sure Hotel by Best Western Bordeaux Lac?

Check-out is at noon.

Where is Sure Hotel by Best Western Bordeaux Lac located?

Located in Quartier du Lac, this hotel is within a 5-minute walk of Kart System and Barriere Casino Theatre. Bordeaux Congress Center and Stade Atlantique are also within 15 minutes. Claveau Tram Station is 29 minutes by foot and Les Aubiers Tram Station is 29 minutes.

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Reviews

Sure Hotel by Best Western Bordeaux Lac Reviews

8.0

Very Good

8.4

Cleanliness

7.4

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 190 out of 629 reviews
Rating 8 - Good. 281 out of 629 reviews
Rating 6 - Okay. 102 out of 629 reviews
Rating 4 - Poor. 31 out of 629 reviews
Rating 2 - Terrible. 25 out of 629 reviews

Reviews

Verified review

10/10 Excellent

Paul David

Liked: Cleanliness, staff & service, property conditions & facilities
Sure Hotel Bordeaux-Lac is located in a modern, well-maintained, conveniently located, quiet building, within very easy walking distance of the tram line. Staff are welcoming and professional, and the breakfast is of a good standard. The price we paid represented very good value for money. Highly recommended.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, amenities
The reception staff alone win this hotel 5*
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm welcome, staff did everything to help us as we have some mobility problems and they did all they could to help. Breakfast was very varied, excellent quality and refreshed quickly.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Valkiria

Liked: Staff & service, property conditions & facilities, room comfort
The hotel staff were extremely nice, prepared to help all the time. There were no fridge in the room, though it was possible to store something in a fridge in the reception area. The hotel is in a strategic area if you want to discover the region. For Bordeaux downtown a bit too faraway.
Stayed 8 nights in Jun 2025
Verified review

6/10 Okay

Bayindir Huseyin

Disliked: Amenities
First of all, all region was a bit rundown and overpriced. So if you plan to stay in Bordeaux, even for one night, I recommend to review you choice. But it is well connected to the center via tram and till midnight and all hotels have their parking. Coming to the hotel, the house keeping was pretty irregular and dissatisfying. I have finished very little provided liquid soap and tissues, no body came and checked. I picked new ones up from the reception and no one from the house keeping bothered to put them into their containers. Same was true for the body wash (single miracle cleaning solution for everything!!!) On the amenities side, things were also pretty basic: espresso machine with pods you need to search at the reception, there is no kettle so you need to search for the hot water at the reception. And for the drinking water promised, you also need to search cold, probably filtered, tap water there. So all and all, it was not a very convenient stay in term of hotel services. Especially if you go for business, I don’t recommend staying there.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Ammala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our weekend stay !!
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities
Personnel chambre restaurant
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness
Yes
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed.
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Jean Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Good hôtel for sleeping, not for breakfast
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort

Bordeaux overnight

Just a stop over for 1 night on trip to spain
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Julie

Liked: Cleanliness, staff & service, room comfort
Does what it says on the tin . Reasonably priced comfortable hotel for one night stop over welcoming helpful staff , very nice dinner , comfortable bed , secure parking. Ticks all the boxes
Stayed 1 night in Feb 2023
Verified review

8/10 Good

anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in May 2024
Verified review

8/10 Good

MARC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre très correcte et propre
Stayed 1 night in May 2026
Verified review

8/10 Good

Senedo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les chambres sont très bien entretenues.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Senedo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnels très chaleureux. La chambre impeccable.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
chambre un peu petite
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

florent

Liked: Cleanliness, staff & service, property conditions & facilities
Le personnel est top du restaurant En revanche une des responsables a refusé avec c prétextes pour ne pas me donner ma facture prétextant que c est hôtel .com qui devait me la donner on voyait bien. Que ça la faisait suer pour rester poli Dans ma confirmation hôtel.com c est bien indiqué que la facture est a récupérer à l hôtel car j avais opté pour un règlement sur place Et j ai du rappeler pour l obtenir, ce qui est a mes yeux vraiment gonflant Je voyage depuis 25 ans dans tous les hôtels et c est assez rare ce type de comportement qui va faire que je n irai plus dans cet hôtel
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Senedo

Liked: Cleanliness, staff & service, property conditions & facilities
Bon lit.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Laurena

Liked: Cleanliness, staff & service, amenities
Bon hôtel rénové à l’intérieur et bon accueil.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Abdel

Liked: Cleanliness, staff & service, amenities
La chambre était impeccable Le personnel vraiment gentille et professionnel Florine elle fait son travail bien comme il faut
Stayed 4 nights in Jan 2026
Verified review

6/10 Okay

Marion

Rien d’exceptionnel. Chambre bouillante
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities
Chambre propre
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le personnel était très accueillant, l'hôtel est propre ainsi que la chambre. Super rapport qualité prix, je recommande
Stayed 1 night in Jan 2026