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Mercure Bordeaux Lac

4.0 star property
Family-friendly hotel with a seasonal outdoor pool and a 24-hour front desk

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Photo gallery for Mercure Bordeaux Lac

Exterior
Superior Room, 1 Double Bed with Sofa bed | Premium bedding, minibar, in-room safe, desk
Exterior
Premium bedding, minibar, in-room safe, desk
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking included
  • Room service
  • 24/7 front desk
  • Pet friendly

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 29.8 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 26.4 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Superior Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 Double Bed

Superior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

Similar properties

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Novotel Bordeaux Lac

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
8.4 out of 10, Very Good, 960 reviews
Novotel Bordeaux Lac

About the neighborhood

Map
Rue du Grand Barail, Quartier du lac, Bordeaux, Gironde, 33300

What's nearby

  • Barriere Casino Theatre - 5 min walk - 0.3 miles
  • Bordeaux Congress Center - 7 min walk - 0.4 miles
  • Matmut Atlantique Stadium - 14 min walk - 0.8 miles
  • Bordeaux Exhibition Center - 19 min walk - 1.0 mile
  • Cité du Vin - 6 min drive - 2.8 miles

Getting around

  • Claveau Tram Station - 3 min drive
  • Bruges Station - 5 min drive
  • Merignac Airport (BOD) - 13 min drive

Restaurants

  • ‪Sakana - ‬15 min walk
  • ‪La Brioche Dorée - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪L'Aquitania - ‬5 min walk
  • ‪Hippopotamus - ‬3 min walk

About this property

Mercure Bordeaux Lac

Upscale family-friendly hotel near Bordeaux Congress Center
Located close to Kart System and Barriere Casino Theatre, Mercure Bordeaux Lac provides a terrace, a garden, and a playground. The on-site French cuisine restaurant, COTE LAC, offers breakfast, lunch, dinner, and a poolside location. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also find perks like:
  • A seasonal outdoor pool with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a gift shop, and an elevator
  • A TV in the lobby, a banquet hall, and beach towels
Room features
All 100 rooms boast comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • 116-cm flat-screen TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, French, Hebrew, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 18.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • COTE LAC

Things to do

  • Playground
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,238 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 116-cm flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 12 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.74 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18.50 per person
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 9:30 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Bordeaux Lac
Mercure Hotel Bordeaux Lac
Mercure Bordeaux Lac Hotel
Mercure Lac Hotel
Mercure Lac
Mercure Bordeaux Lac Hotel
Mercure Bordeaux Lac Bordeaux
Mercure Bordeaux Lac Hotel Bordeaux

Frequently asked questions

Does Mercure Bordeaux Lac have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–9:30 PM.

Is Mercure Bordeaux Lac pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 12 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Bordeaux Lac?

Self parking is free at this property.

What time is check-in at Mercure Bordeaux Lac?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Bordeaux Lac?

Check-out is at noon.

Where is Mercure Bordeaux Lac located?

This family-friendly Bordeaux hotel is located on a lake, within a 5-minute walk of Kart System and Barriere Casino Theatre. Bordeaux Congress Center and Matmut Atlantique Stadium are also within 15 minutes. Claveau Tram Station is 29 minutes by foot.

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Mercure Bordeaux Lac Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 156 out of 431 reviews
Rating 8 - Good. 173 out of 431 reviews
Rating 6 - Okay. 61 out of 431 reviews
Rating 4 - Poor. 26 out of 431 reviews
Rating 2 - Terrible. 15 out of 431 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Olivier

Liked: Staff & service
Net rustig hotel
Stayed 2 nights in Feb 2023

8/10 Good

Wenguang

Liked: Cleanliness, amenities, property conditions & facilities
Nice Service.
Stayed 1 night in Aug 2023

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice and helpful. The pool was well used too but we’ll maintained
Stayed 2 nights in Aug 2022

8/10 Good

Adam

Liked: Cleanliness, staff & service, room comfort
Staff really friendly/helpful. Outside pool nice. Easy parking and good location for Bordeaux tram system. Public areas of hotel clean and tidy. Only downside, while room was clean it could have done with a bit of a refurb.
Stayed 1 night in May 2024

4/10 Poor

David

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel smelt, air conditioning didnt work, needs a good clean
Stayed 1 night in Aug 2024

10/10 Excellent

inkyum

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 5 nights in Jul 2023

4/10 Poor

Alejandro

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
run down hotel, teared curtains, dirty floor, old towels, pool has filthy border, …etc
Stayed 1 night in Jul 2022

8/10 Good

Stephen C

Liked: Cleanliness, staff & service, amenities
WE stayed in room 407 and it was very challenging to get the door open.
Stayed 5 nights in Aug 2022

6/10 Okay

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is to the North of Bordeaux city centre. It is few minutes walk to a tram stop for the C Tram line and a 20-25 min tram line into the city. The hotel pool is good with some sunbeds, and it’s open 11am-9pm with the hotel providing pool towels for free use. The bedroom on 6th floor look to have been recently refurbished and was comfortable. The hotel was let down by having not many staff to cover the bar during the day and reception. The breakfast buffet was basic, but there was staff replenishing regularly what was on offer. It was fine.
Stayed 2 nights in Aug 2024

6/10 Okay

Claudio

Liked: Staff & service, room comfort

Needs revamp

Spacious family room in business district outside of town Hotel was a bit run down, seemed to have works going on. Decor need a revamp as bits were dirty and coming apart. Lobby toilet was not nice and had not been cleaned. One of the lifts was broken, the other very slow and not really worth using unless you needed to.
Stayed 1 night in Aug 2024

4/10 Poor

Carola

Disliked: Cleanliness, staff & service, room comfort
Unhelpful staff, ants in room, charged for drinks that were never ordered
Stayed 2 nights in Jul 2022

10/10 Excellent

paolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2022

2/10 Terrible

Virginia

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty place and old, stinky too . They gave me an old room and I complained it wasn’t what I had seen in the website so they move me to a different floor with a new bedroom but still smell like 💩. Don’t book it at this location if you are smart . The ladies managers are very rude -no education .
Stayed 1 night in Jan 2024

8/10 Good

Danniel

Liked: Cleanliness, amenities
We booked a room for 2 adults and 2 children and it was huge. price and quality was good. The pool is good and big. The dinner was delicious and enough choice. The same applies for the breakfast. The service at the restaurant was not as good as the food. They were not very interested, gave us menu in French instead of English or asking us if we wanted the English one and not all employees spoke English. Hotel needs some remodeling as it is old from the inside (dirty carpets, old paint, etc); For one night i would recomend.
Stayed 1 night in Jul 2022

10/10 Excellent

LUCIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Stephane

Stayed 1 night in Nov 2024

2/10 Terrible

Marina

Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Pierre

Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Si vous voulez vous faire réveiller en pleine nuit par du rodéo de voiture foncez ! Donc bruits très violent durant une partie de la nuit. Douche sans thermostatique donc difficile de régler la température de l' eau qui est soit brûlante soit froide.... C'était censé être une nuit reposante et bien nous rentrons fatigué !
Stayed 1 night in Nov 2024

8/10 Good

Rolande

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

king sing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Fanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Sela Christiane

Liked: Staff & service, amenities
Personnel très chaleureux.
Stayed 11 nights in Oct 2024

6/10 Okay

ELODIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel confortable et pratique pour le palais des c

Belle chambre et excellent petit déjeuner. Mais douche bouchée, télévision non fonctionnelle meme apres signalement et passage technicien. Difficulté a rentrer dans l enceinte de l hotel le soir tard, avec portail fermé et ouverture apres plusieurs sonneries
Stayed 2 nights in Oct 2024

4/10 Poor

Teyant

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024