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Mercure Bordeaux Château Chartrons

4.0 star property
Eco-certified hotel with a fitness center and a 24-hour front desk

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Photo gallery for Mercure Bordeaux Château Chartrons

Gift shop
Terrace/patio
Meeting facility
Bar (on property)
Superior Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Pet friendly
  • Room service

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Junior Suite - 1 double bed and sofa

Junior Suite - 1 double bed and sofa | Premium bedding, minibar, in-room safe, desk

Junior Suite - 1 double bed and sofa

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 29 sq m
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Suite, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Superior Room, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Classic Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
81 Cours Saint-Louis, Bordeaux, Gironde, 33300

What's nearby

  • Place des Quinconces - 2 min drive - 1.2 miles
  • Grand Theatre of Bordeaux - 2 min drive - 1.4 miles
  • Rue Sainte-Catherine - 2 min drive - 1.4 miles
  • Place de la Bourse - 3 min drive - 1.4 miles
  • Cité du Vin - 4 min drive - 1.6 miles

Getting around

  • Cenon Station - 6 min drive
  • Grand Parc Tram Station - 9 min walk
  • Merignac Airport (BOD) - 21 min drive

Restaurants

  • ‪Tripletta - ‬1 min walk
  • ‪Brasserie du Medoc - ‬3 min walk
  • ‪La Tradizione - ‬7 min walk
  • ‪Arkose Bordeaux - ‬8 min walk
  • ‪Zac - ‬8 min walk

About this property

Mercure Bordeaux Château Chartrons

Upscale eco-certified hotel near Rue Sainte-Catherine
Near Cité du Vin, Mercure Bordeaux Château Chartrons provides a terrace, a garden, and dry cleaning/laundry services. The on-site French cuisine brasserie, Chais Saint Louis, offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
Other perks include:
  • Full breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Smoke-free premises, an elevator, and a front-desk safe
  • Meeting rooms, free newspapers, and luggage storage
Room features
All 215 rooms include comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • Flat-screen TVs with satellite channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 15 per night)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: EUR 19.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chais Saint Louis

Things to do

  • Billiards/pool table
  • Gym
  • Piano

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4,844 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 8.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.74 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 19.5 per person
  • Self parking fee: EUR 15.00 per night
  • Pet fee: EUR 8.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Accor Bordeaux Chartrons
Mercure Bordeaux Chartrons
Mercure Bordeaux Château Chartrons
Mercure Bordeaux Chateau Chartrons Hotel Bordeaux
Mercure Bordeaux Château Chartrons Hotel
Mercure Château Hotel Bordeaux Chartrons
Mercure Château Hotel
Mercure Château
Mercure Bordeaux Château Chartrons Hotel
Mercure Bordeaux Château Chartrons Bordeaux
Mercure Bordeaux Château Chartrons Hotel Bordeaux

Frequently asked questions

Is Mercure Bordeaux Château Chartrons pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 8.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Bordeaux Château Chartrons?

Self parking is available for EUR 15.00 per night.

What time is check-in at Mercure Bordeaux Château Chartrons?

Check-in start time: 2:00 PM; Check-in end time: noon.

What time is check-out at Mercure Bordeaux Château Chartrons?

Check-out is at noon.

Where is Mercure Bordeaux Château Chartrons located?

Located in Chartrons, this eco-certified hotel is within a 10-minute walk of Greek Orthodox Church and Bordeaux Wine and Trade Museum. Marche des Quais and Quai des Marques are also within 15 minutes. Grand Parc Tram Station is 9 minutes by foot and Emile Counord Tram Station is 9 minutes.

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Mercure Bordeaux Château Chartrons Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 187 out of 530 reviews
Rating 8 - Good. 209 out of 530 reviews
Rating 6 - Okay. 93 out of 530 reviews
Rating 4 - Poor. 25 out of 530 reviews
Rating 2 - Terrible. 16 out of 530 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Yaron

Disliked: Staff & service
The hotel is okay at best. Staff was extremely rude and not helpful. Room was not clean, especially toilets and bathroom. Does not really fits the 4* claim.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, nice big room
Stayed 1 night in Aug 2024

10/10 Excellent

darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Jul 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and great location
Stayed 3 nights in Sep 2022

10/10 Excellent

krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here while visiting for the Olympics and it just so happened to be the same hotel where the Men's and Women's Spanish National Soccer teams were staying! The hotel is beautiful and a close walk to the river trams, with plenty of dining/shopping options nearby.
Stayed 3 nights in Jul 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located in an older part of Bordeaux. There are many cafe's within a short walk from the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn’t like were the pillows…too hard. Unfortunately we arrived late and had a difficult time finding somewhere to eat…
Stayed 1 night in Aug 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all
Stayed 4 nights in May 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel a little out of the core. When construction is completed in front of the hotel it will seem less removed from downtown core. Breakfast buffet is fantastic
Stayed 2 nights in Aug 2023

2/10 Terrible

Audrey

Disliked: Cleanliness, amenities
No service
Stayed 2 nights in Sep 2024

8/10 Good

Yariv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had a convention of "piercing and tattoos" Artist, not my style!
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lives up to expectations

I just don't understand why the restaurant is closed on Saturdays and Sundays
Stayed 2 nights in Jun 2023

6/10 Okay

Brian

Liked: Cleanliness

RWC - Bordeaux 2023

Room was quite dark. Hotel was a little tired and needs freshening up. Bed was uncomfortable due to a mattress liner. Good breakfasts and centrally located.
O
Porte de la Cloche, Bordeaux
Stayed 4 nights in Sep 2023

4/10 Poor

Tuanh

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is somewhat on the outskirts of town where all of the action is. It is not too far of a walk to the rue of Notre Dame (10-15 minutes) but doesn’t feel the safest at night. The hotel appears to have spent all their money on making the lobby, bar and common areas look nice but the actual rooms are very old and have a strange smell. My room had no functioning air conditioning but since I got back late to my room, I did not have energy to pack up all my stuff and move to another room. This made the musky smell in the bathroom even worse. The water for showers is also not hot, it is lukewarm at best. The staff are not as helpful or friendly, but it could also be because I am a foreigner. For the price you pay for this hotel, it is not worth it. Even if it was discounted, I would not stay here. I would rather stay in a 3 star and below hotel with functioning air conditioners with modern thermostats (they have some kind of antiquated knob thing that makes no sense) and hot water (their sink water was hotter than shower water).

8/10 Good

VIRGINIE

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel bien situé dans le quartier des Chartrons. Personnel agréable et à l'écoute.
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour tout confort
Stayed 1 night in Dec 2024

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Jean Luc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avions réservé 2 nuits à l’hôtel Mercure. La première nuitée fut compliquée car il y avait du bruit et nous avions été réveillés par le camion poubelle. J’en ai fait part le lendemain et ils ont pris en compte mes remarques. Ils nous ont changé de chambre. Quel bonheur !! Nous avons passé une excellente nuit dans une chambre chauffée qui sentait bon. Je remercie la direction pour cette prise en compte rapide.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Très bien. Chambre agréable, personnel très sympa.
Stayed 2 nights in Nov 2024

6/10 Okay

PAUL

Stayed 1 night in Sep 2024

10/10 Excellent

Franck

Accueil professionnel tout en restant convivial Chambre de bon niveau et literie excellente
Stayed 1 night in Nov 2024

10/10 Excellent

Ismo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Baptiste

Hôtel pratique pour une nuit, sinon peut mieux faire
Stayed 2 nights in Sep 2024

8/10 Good

Elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024