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The Highlands at Sugar

Property class: 3

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Photo gallery for The Highlands at Sugar

A spacious living room with a stone fireplace, large windows, a dining area, and a staircase leading to an upper level. - The Highlands at Sugar (Banner Elk)
A spacious living room with a large sectional sofa, a dining area with a chandelier, and a kitchen in the background. - The Highlands at Sugar (Banner Elk)
A cabin with a porch, large windows, and a deck. - The Highlands at Sugar (Banner Elk)
A wooden deck with a glass window overlooking a forested mountain range. - The Highlands at Sugar (Banner Elk)
A wooden deck with a view of mountains and trees. - The Highlands at Sugar (Banner Elk)
A short walk from Sugar Mountain Resort, The Highlands at Sugar provides a playground, an arcade/game room, and laundry facilities. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a fireplace in the lobby and a gym.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Parking included

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Apartment, 1 Bedroom

A living room with a stone fireplace, a red sofa, a wooden coffee table, and a television on a wooden stand.

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

A living room with a stone fireplace, a television mounted on the wall, and a large window with blinds.

Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Twin Room

A wooden deck with a view of a mountainous landscape.

Twin Room

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Banner Elk is home to The Highlands at Sugar. Sugar Mountain Resort and Hawksnest Tubing Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Grandfather Mountain and The Blowing Rock. Traveling with kids? Consider Land of Oz and Magic Mountain Mini Golf and Arcade. Spend some time exploring the area's activities, including skiing and snowboarding. Visit our Banner Elk travel guide
View more Apartments in Banner Elk
Map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604

What's nearby

  • A cable car system in a mountainous area with lush green hills.
    Sugar Mountain Resort
    2 min drive - 0.7 miles
  • A suspension bridge over a rocky mountain with lush greenery.
    Grandfather Mountain
    18 min drive - 11.2 miles
  • A road flanked by dense green trees and a mountain in the distance.
    Beech Mountain Resort
    21 min drive - 9.7 miles
  • A sign for Appalachian State University with a mention of Mountaineer Football's 2005, 2006, and 2007 National Champions.
    Appalachian State University
    28 min drive - 18.5 miles
  • Hawksnest Tubing Park
    17 min drive - 11.1 miles

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional)
    88 min drive

Restaurants

  • McDonald's
    8 min drive
  • Town Tavern of Banner Elk
    12 min drive
  • Blink Elk Tap Room
    11 min drive
  • Banner Elk Cafe
    12 min drive
  • Puerto Nuevo
    6 min drive

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Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Ceiling fan
  • Portable fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping provided
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Frequently asked questions

Does The Highlands at Sugar have a pool?

Yes, this property has an indoor pool.

Is The Highlands at Sugar pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Highlands at Sugar?

Check-in start time: 4 PM; Check-in end time: 5 PM. Late check-in is available during limited hours.

What time is check-out at The Highlands at Sugar?

Check-out is at 10 AM.

Where is The Highlands at Sugar located?

This family-friendly Banner Elk apartment building is within 3 mi (5 km) of Sugar Mountain Resort, Sugar Creek Gem Mine, and Linville River. Grandfather Mountain State Park and Watauga River are also within 3 mi (5 km).

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Reviews

The Highlands at Sugar Reviews

8.2

Very Good

8.4

Cleanliness

9.2

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 387 out of 858 reviews
Rating 8 - Good. 266 out of 858 reviews
Rating 6 - Okay. 113 out of 858 reviews
Rating 4 - Poor. 52 out of 858 reviews
Rating 2 - Terrible. 40 out of 858 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Amazing view. The room was very spacious and the location was perfect. Cant wait to stay again.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
This stay was extremely beautiful clean and super spacious the staff was very helping and quickly responsive the views from the balcony was amazing felt like I could stay out there for hours and just breathe , super close to Boone activities (app state football) close to great hikes like GFM(grandfather mountain ) I will definitely be trying to stay here again and again and AGAIN!!!5⭐️
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The room was excellent and the view was magnificent!!! The only thing I would have changed is the fireplace working. Also the water pressure could be a little better.
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, listing accuracy
Very clean. Good price. Nice view from balcony.
Stayed 2 nights in Sep 2026
Verified review

4/10 Poor

Liked: Check-in, communication, listing accuracy
Disliked: Cleanliness
I initially was going to leave a 1-star, but the staff had fixed that and made my problems better
Stayed 3 nights in Sep 2026
Verified review

6/10 Okay

Liked: Check-in, communication, listing accuracy
View is absolutely stunning! Convenient to local towns. House could use some updating and TLC.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
I love staying here, it’s always so peaceful, very spacious, everything you need, and beautiful views. There are no smart tvs but otherwise it was great.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
A little tricky to get to but great view of Grandfather mountain
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very quiet Lovely location
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Amenities, communication
Disliked: Cleanliness
Awesome location and price.Staff was very friendly. Apartment above us was very loud upstairs and outside
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
For the price the location is awesome, I'll definitely be staying there again
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Yes very clean
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
great location and value.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent Condo. Five minute drive to the slopes. Comfortable. Spacious. We’ll definitely come back.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Great stay! And a short drive to the ski resort which made the trip enjoyable
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
amenities and price is why we stayed here. Hot tub plus pool table and ping pong. Lots of room for a one bedroom. Great view from this unit. Updated kitchen and bathroom
Snowy view from room
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Lovely spacious and clean condo that was super convenient to the slopes. Amazing views of the sunset and a very cozy stay. We will be back!
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Very clean unit, amazing view, and plenty of amenities!
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Love it here!

We come here everytime we're in town. Great value, friendly staff beautiful views!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great view. Having the fireplace made a great difference. The unit was big, clean and very comfortable. Great location if you are going to sugar mountain
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great skiing and restaurants, very nice condo with nice staff.
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was good overall. Great location, gorgeous view, comfortable, nice new bathrooms, except Fire place was not working. Walls were thin, windows wouldn’t all close, floors creaked every step. Just didn’t seem well made structurally. Safe but old.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Staff was very friendly, communication was clear. The location was gorgeous! Some of the decor was a bit dated and there was some peeling paint, but other than that it was a perfect stay and I'd be glad to stay there again.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
If you are going to sugar mountain skiing great place to stay 2 minute drive to ski area parking lot.
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Close to slopes and spa/pool and game area were nice.
Stayed 2 nights in Feb 2024