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The Highlands at Sugar

3.0 star property

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Flat-screen TV, fireplace, DVD player - The Highlands at Sugar (Banner Elk)
Terrace/patio - The Highlands at Sugar (Banner Elk)
Fitness facility - The Highlands at Sugar (Banner Elk)
Sauna - The Highlands at Sugar (Banner Elk)
BBQ/picnic area - The Highlands at Sugar (Banner Elk)
Close to Sugar Mountain Resort, The Highlands at Sugar provides a playground, an arcade/game room, and laundry facilities. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a fireplace in the lobby and a gym.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washer
  • Dryer
  • Parking included

Room options

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Showing 3 of 3 rooms

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV, fireplace, DVD player

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

Flat-screen TV, fireplace, DVD player

Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed
  • Free WiFi

View all photos for Twin Room

Terrace/patio

Twin Room

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Banner Elk is home to The Highlands at Sugar. Sugar Mountain Resort and Beech Mountain Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Grandfather Mountain and The Blowing Rock. Traveling with kids? Consider Land of Oz and Magic Mountain Mini Golf and Arcade. Spend some time exploring the area's activities, including skiing and snowboarding. Visit our Banner Elk travel guide
View more Apartments in Banner Elk
Map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604

What's nearby

  • Sugar Mountain ski resort town park with view of ski chair lift slope and beautiful green lush foliage and clouds in North Carolina Blue Ridge Appalachia
    Sugar Mountain Resort
    6 min walk - 0.4 miles
  • Grandfather Mountain
    Grandfather Mountain
    18 min drive - 11.2 miles
  • Beech Mountain Resort
    Beech Mountain Resort
    21 min drive - 9.7 miles
  • Boone_AppalachianStateUniversity_6172349-4
    Appalachian State University
    28 min drive - 18.5 miles
  • Sugar Creek Gem Mine
    4 min drive - 2.1 miles

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional)
    88 min drive

Restaurants

  • McDonald's
    8 min drive
  • 5506' Skybar
    21 min drive
  • Banner Elk Cafe
    12 min drive
  • Blink Elk Tap Room
    11 min drive
  • Town Tavern of Banner Elk
    12 min drive

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Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Frequently asked questions

Does The Highlands at Sugar have a pool?

Yes, this property has an indoor pool.

Is The Highlands at Sugar pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Highlands at Sugar?

Check-in start time: 4 PM; Check-in end time: 5 PM. Late check-in is available during limited hours.

What time is check-out at The Highlands at Sugar?

Check-out is at 10 AM.

Where is The Highlands at Sugar located?

This family-friendly Banner Elk apartment building is within 3 mi (5 km) of Sugar Mountain Resort, Sugar Creek Gem Mine, and Linville River. Grandfather Mountain State Park and Watauga River are also within 3 mi (5 km).

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Reviews

The Highlands at Sugar Reviews

8.2

Very Good

8.4

Cleanliness

9.2

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 373 out of 823 reviews
Rating 8 - Good. 258 out of 823 reviews
Rating 6 - Okay. 107 out of 823 reviews
Rating 4 - Poor. 48 out of 823 reviews
Rating 2 - Terrible. 37 out of 823 reviews

Reviews

Verified

10/10 Excellent

Annmargaret

Liked: Cleanliness, check-in, communication, listing accuracy
A little tricky to get to but great view of Grandfather mountain
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

ramon

Liked: Amenities, communication
Disliked: Cleanliness
Awesome location and price.Staff was very friendly. Apartment above us was very loud upstairs and outside
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent Condo. Five minute drive to the slopes. Comfortable. Spacious. We’ll definitely come back.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Randy

Liked: Cleanliness, amenities, property conditions & facilities, communication
amenities and price is why we stayed here. Hot tub plus pool table and ping pong. Lots of room for a one bedroom. Great view from this unit. Updated kitchen and bathroom
Snowy view from room
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, communication
Yes very clean
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very quiet Lovely location
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Mia

Liked: Cleanliness, amenities, communication
Lovely spacious and clean condo that was super convenient to the slopes. Amazing views of the sunset and a very cozy stay. We will be back!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Matias

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great view. Having the fireplace made a great difference. The unit was big, clean and very comfortable. Great location if you are going to sugar mountain
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, communication
Very clean unit, amazing view, and plenty of amenities!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay at Sugar! The condo was spacious yet cozy. Very clean. The staff were very friendly! I have no complaints! You do have to either drive down to the bottom parking or take the shuttle down to ski. The bus stop is very close to the condos which was nice. And of course the view was amazing! We will be back!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, room comfort, communication
Really great stay. Spacious apartment, clean and well-maintained. All the cooking tools and pots/pans we needed (but bring your own ingredients/condiments, like salt/pepper). Hot tub and pool were well heated and not crowded even over the holidays. Easy access to the mountains. Only note is that the fireplace hasn’t worked since the hurricane — totally understandable, but would have been nice to have that on the listing. Absolutely would stay again!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Bo

Liked: Cleanliness, room comfort, communication
Staff was very friendly, communication was clear. The location was gorgeous! Some of the decor was a bit dated and there was some peeling paint, but other than that it was a perfect stay and I'd be glad to stay there again.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Quentin

Liked: Cleanliness, amenities, property conditions & facilities, communication
For the price the location is awesome, I'll definitely be staying there again
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
great location and value.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Amie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful view, quiet, and clean. Staff was great letting us know all the needed information. Did not use any of the amenities Will stay here again
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Lorin

Liked: Cleanliness, property conditions & facilities, communication
Great stay! And a short drive to the ski resort which made the trip enjoyable
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

CORINNE

Liked: Cleanliness, room comfort, communication

Love it here!

We come here everytime we're in town. Great value, friendly staff beautiful views!
Stayed 1 night in May 2025
Verified

8/10 Good

Jana

Liked: Cleanliness, amenities, communication
Pros: The suite was clean. The space is large and roomy with plenty of blankets, and kitchen pans, appliances, and dishware. Check-in and out was easy and staff friendly. Location is very nice with a great view from all suites. Enjoyed the real wood fireplace. Bought some logs at local store and starter at Lowe's. Cons:The stove eye was unattached and did not work. There was no knob on the living room wall heater, luckily my husband had a tool we used to turn it up and down. The bathtub drained very slowly and I hate standing in bath water.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Jonathan

Liked: Cleanliness, amenities
Clean comfortable spacious unit. Older complex could use some soundproofing between the upper and lower units.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Anthony

Liked: Cleanliness, room comfort, communication
Older condo, room furniture a bit dated. Sofa bed could use a thicker mattress or at least a mattress foam cover. but overall did the job for a weekend family ski trip.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Kiley

Liked: Communication
Disliked: Cleanliness, amenities
The condo was in very poor condition. Dirty stained carpet, hair every where in the bathroom and dirty showers and the toilets had not been cleaned either. Great location but the condition overall. The game room was terrible, machines didn’t work the ping pong paddles were so bad you couldn’t play and the pool table was pitiful. Would not stay again.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, communication
If you are going to sugar mountain skiing great place to stay 2 minute drive to ski area parking lot.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication

Awesome place

It was great, the staff were helpful. The views were awesome.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Jami

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great skiing and restaurants, very nice condo with nice staff.
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very helpful and responsive , beautiful views, clean, will definitely be back!!
Stayed 3 nights in Feb 2025