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The Highlands at Sugar

3.0 star property
Family-friendly apartment with free parking, near Sugar Mountain Resort

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Photo gallery for The Highlands at Sugar

Flat-screen TV, fireplace, DVD player - The Highlands at Sugar (Banner Elk)
View from property - The Highlands at Sugar (Banner Elk)
Apartment, 1 Bedroom | Terrace/patio - The Highlands at Sugar (Banner Elk)
Flat-screen TV, fireplace, DVD player - The Highlands at Sugar (Banner Elk)
Exterior - The Highlands at Sugar (Banner Elk)
A short walk from Sugar Mountain Resort, The Highlands at Sugar provides a playground, an arcade/game room, and laundry facilities. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a fireplace in the lobby and a gym.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washer
  • Dryer
  • Parking included

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV, fireplace, DVD player

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Washer/dryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

Flat-screen TV, fireplace, DVD player

Apartment, 2 Bedrooms

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Washer/dryer
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Twin Room

Terrace/patio

Twin Room

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Washer/dryer
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Banner Elk is home to The Highlands at Sugar. Sugar Mountain Resort and Hawksnest Tubing Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Grandfather Mountain. Traveling with kids? Consider Land of Oz and Magic Mountain Mini Golf and Arcade. Spend some time exploring the area's activities, including snowboarding and downhill skiing. Visit our Banner Elk travel guide
View more Apartments in Banner Elk
Map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604

What's nearby

  • Ever wonder where the Land if Oz is? It is in Beech Mountain, N.C.! This former amusement park opens twice a year - in June for the Journey with Dorothy and in September for Autumn at Oz. #landofoz #Adventure #yellowbrickroad #amusementpark #northcarolina #LocalSecrets #trovember
    Beech Mountain Resort
    14 min drive - 7.3 miles
  • Grandfather Mountain showing a suspension bridge or treetop walkway as well as an individual male
    Grandfather Mountain
    18 min drive - 11.2 miles
  • Sugar Mountain Resort
    6 min walk - 0.4 miles
  • Sugar Creek Gem Mine
    4 min drive - 1.9 miles
  • Hawksnest Tubing Park
    13 min drive - 5.5 miles

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional)
    88 min drive

Restaurants

  • Town Tavern of Banner Elk
    12 min drive
  • McDonald's
    8 min drive
  • Blink Elk Tap Room
    11 min drive
  • Banner Elk Cafe
    12 min drive
  • Puerto Nuevo
    6 min drive

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Highlands at Sugar

Family-friendly apartment with free parking, near Sugar Mountain Resort
This smoke-free apartment building features an indoor pool, a fitness center, and a hot tub. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, an arcade/game room, and barbecue grills. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Guests will appreciate conveniences like a washer/dryer and a refrigerator, while a flat-screen TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is not available.
The Highlands at Sugar offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodations at this 3-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include coffee/tea makers and irons/ironing boards.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

Frequently asked questions

Does The Highlands at Sugar have a pool?

Yes, this property has an indoor pool.

Is The Highlands at Sugar pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Highlands at Sugar?

Check-in start time: 4 PM; Check-in end time: 5 PM. Late check-in is available during limited hours.

What time is check-out at The Highlands at Sugar?

Check-out is at 10 AM.

Where is The Highlands at Sugar located?

This family-friendly Banner Elk apartment building is within 3 mi (5 km) of Sugar Mountain Resort, Sugar Creek Gem Mine, and Linville River. Grandfather Mountain State Park and Watauga River are also within 3 mi (5 km).

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Reviews

The Highlands at Sugar Reviews

8.2

Very Good

8.4

Cleanliness

9.2

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 349 out of 782 reviews
Rating 8 - Good. 248 out of 782 reviews
Rating 6 - Okay. 103 out of 782 reviews
Rating 4 - Poor. 47 out of 782 reviews
Rating 2 - Terrible. 35 out of 782 reviews

Reviews

10/10 Excellent

Matias

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great view. Having the fireplace made a great difference. The unit was big, clean and very comfortable. Great location if you are going to sugar mountain
Stayed 4 nights in Dec 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay at Sugar! The condo was spacious yet cozy. Very clean. The staff were very friendly! I have no complaints! You do have to either drive down to the bottom parking or take the shuttle down to ski. The bus stop is very close to the condos which was nice. And of course the view was amazing! We will be back!
Stayed 3 nights in Jan 2026

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very quiet Lovely location
Stayed 1 night in Oct 2025

10/10 Excellent

Amie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful view, quiet, and clean. Staff was great letting us know all the needed information. Did not use any of the amenities Will stay here again
Stayed 1 night in Oct 2025

6/10 Okay

Santa

Liked: Communication
Good location, although it is high up in the mountain, but it has a beautiful view and the lodge we stayed at was huge. Now some cons. The place is outdated and it needs some repair. The shower door in one the bathrooms was broken. It took about 2 days for the living room area to heat up. We asked for a hearer but they ran out. The place needed better cleaning.
Stayed 3 nights in Dec 2025

6/10 Okay

Amiee

Liked: Communication
It's an older place and needs a little upkeep/maintenance done, we liked the location and view from are balcony. Limited parking for larger vehicles pulling a trailer.
Stayed 2 nights in Oct 2025

10/10 Excellent

CORINNE

Liked: Cleanliness, room comfort, communication

Love it here!

We come here everytime we're in town. Great value, friendly staff beautiful views!
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
great location and value.
Stayed 1 night in Feb 2025

10/10 Excellent

Quentin

Liked: Cleanliness, amenities, property conditions & facilities, communication
For the price the location is awesome, I'll definitely be staying there again
Stayed 2 nights in Dec 2024

10/10 Excellent

Lorin

Liked: Cleanliness, property conditions & facilities, communication
Great stay! And a short drive to the ski resort which made the trip enjoyable
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, communication
If you are going to sugar mountain skiing great place to stay 2 minute drive to ski area parking lot.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication

Awesome place

It was great, the staff were helpful. The views were awesome.
Stayed 2 nights in Feb 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful serene Mountain View. Grocery and restaurants within 5 min not walkable but driving. Staff was very friendly. Apartment was very clean and I would definitely recommend
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very helpful and responsive , beautiful views, clean, will definitely be back!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Mariia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Big rooms, cool balcony, clean and usable kitchen!
Stayed 2 nights in Mar 2025

10/10 Excellent

CORINNE

Liked: Cleanliness, room comfort, communication

Love Highlands at Sugar

This property is older but we like it's authenticity. The staff is pleasant, the unit is very spacious and the views are spectacular. Its our 3rd visit and we'll be back!
Stayed 1 night in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities, communication
I like the building with the pool, hot tub and games, everything was real cozy
Stayed 3 nights in Jan 2025

10/10 Excellent

Felcy pavithra

Liked: Cleanliness, amenities, property conditions & facilities, communication
Well stocked kitchen, close to sugar mountain resort, lovely views of the surrounding mountains
Stayed 3 nights in Dec 2024

10/10 Excellent

gar

Liked: Cleanliness, property conditions & facilities, communication
Nice having the veiw and the fire plave and being so close to the snowboarding area
Stayed 2 nights in Jan 2025

8/10 Good

Lauren

Liked: Cleanliness, communication

Close, clean, and properly priced.

Great value and proximity to the mountain. The units are quite dated, but very clean. We would stay here again for the price.
Stayed 2 nights in Feb 2025

8/10 Good

barry

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hot tube and pool tables were nice
Stayed 2 nights in Feb 2025

10/10 Excellent

Jami

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great skiing and restaurants, very nice condo with nice staff.

10/10 Excellent

Atanas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice quiet place. Older buildings but have a charm to them. Very clean and spacious. Overall a good stay at a reasonable price.
Stayed 2 nights in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, communication
It was a little older but it was fine. Close to Sugar mountain ski slopes. I would stay here again.
Stayed 2 nights in Jan 2025

6/10 Okay

DAVID

Close to slopes and spa/pool and game area were nice.
Stayed 2 nights in Feb 2024