Vacations Close To Bom Jesus do Carvalhal Sanctuary

Staff was great. Hotel was nice Close to shops Good location

Very nice hotel with comfortable rooms. You can even tour the museum for free as a part of your stay at any time of the day. Staff is very friendly and helpful.

Great location easy access to various areas of the city.

Unfortunately this place was a huge disappointment from the very beginning! Every time we tried to call the hotel we never could get in contact with anyone. My only contact came through WhatsApp messages from the establishment. I was asked to provide my information and my time of arrival. Which I did. I informed them my flight would be getting into Lisbon at 8am. I asked if they provided transportation to the hotel and never received an answer. When I arrived there from the airport we could not get in! And there was no one there to open the door. Or was 9:30 in the morning and I was with my 2 kids and husband standing in the middle of the street with our luggage in a foreign country and I was VERY upset. So I was calling the number that had been provided to me but once again no one was responding. So I messaged through WhatsApp and finally got an answer. Apparently there was a code to use to enter the building which I was never told about prior. So our trip did not start off well as a result of this. But it doesn’t end there. None of the front desk people could clearly answer any questions or provide much guidance with basic inquiries. It was extremely frustrating. And if all that wasn’t bad enough we ended up seeing 3 ROACHES in the apartment over the course of the 9 dsys we spent there. When I informed front desk about the First Roach I saw they informed me they would see exterminators to check apartment. It was a TERRIBLE EXPERIENCE!

The rooftop pool was a highlight of this property. The staff are a delight and helped with every question or concern brought up.

I would highly recommend this hotel. It was very clean, staff were very friendly and service was awesome. Little details like providing a welcome treat and always filling our water bottles with ice water before we went out for the day was great!

Breakfast was very good, the fruit selection and the eggs any style.