Rooms were clean and beds were comfortable. They clean the rooms daily, and leave new towels if you request them, however don't always replace the exact number. You can always call reception though, and request more.
There was a great variety for all meals, from different meats, fruits and veggies, pastries, they had it all and everything was very delicious.
You have unlimited water, soft drinks, beer and wine during meals, but nothing in-between. It's available for purchase however. They should at least have water available for refills, you pay so much to stay at this hotel, I feel it's the least they can do.
At the buffet, there were a lot of issues with kids touching all the food, glasses etc. Parents didn't care and staff didn't always see and when they did, they didn't do much about it. The restaurant is also non-smoking, but some guests were still smoking and staff didn't say anything.
Staff are very friendly and ready to help, whether you go to reception directly or call in, they can usually help you within just a few min.
There is no iron in the room, I called to request one, but they said they cannot provide it as they offer laundry services. So that was a big turnoff. All hotels offer laundry service but they also provide you with an iron if you need to use one. This really annoyed me. We did not use their beyond overpriced laundry service. We used a local laundromat that was close by and they were amazing.