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Boca de Agua

5.0 star property
Luxury hotel with a health club and spa services

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Exterior
Exterior
Exterior
Tree House (Pool) | Premium bedding, down comforters, minibar, individually furnished
Tree House (Pool) | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Tree House (Pool)

Tree House (Pool) | Terrace/patio

Tree House (Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Ceiling fan
Premium bedding
Down duvet
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tree House (Pool)

Tree House (Pool) | Premium bedding, down comforters, minibar, individually furnished

Tree House (Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Ceiling fan
Premium bedding
Down duvet
  • 90 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Tree House (Jungle)

Tree House (Jungle) | Premium bedding, down comforters, minibar, individually furnished

Tree House (Jungle)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Ceiling fan
Premium bedding
Down duvet
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the neighborhood

Map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963

What's nearby

  • Cenote Azul - 15 min drive - 8.0 miles
  • Cenote Cocalitos - 16 min drive - 8.9 miles
  • Municipal Spa of Bacalar - 20 min drive - 10.8 miles
  • Fort of San Felipe - 20 min drive - 11.1 miles
  • Laguna Bacalar Ecological Park - 21 min drive - 11.5 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 46 min drive

Restaurants

  • ‪Los Rápidos de Bacalar - ‬12 min drive
  • ‪Blu Beach Club - ‬13 min drive
  • Siete By Habitas Bacalar
  • ‪La Eufemia - ‬24 min drive
  • ‪Maya Luum - ‬18 min drive

About this property

Boca de Agua

Luxury hotel near Lake Bacalar
Consider a stay at Boca de Agua and take advantage of a coffee shop/cafe, a garden, and dry cleaning/laundry services. Treat yourself to spa services, such as a body treatment, a manicure/pedicure, or a massage. Yoga classes are offered at the health club; other things to do include kayaking. Free in-room WiFi is available to all guests, along with an outdoor entertainment area and a bar.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Continental breakfast (surcharge), concierge services, and a banquet hall
  • Tour/ticket assistance, outdoor furniture, and luggage storage
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and separate sitting areas.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and shampoo
  • Wardrobes/closets, balconies, and separate sitting areas

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:00 AM for a fee: USD 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Health club
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Yoga classes

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture

Spa

  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 5 percent of room rate

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 32 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Boca de Agua Hotel
Boca de Agua Xul-Ha
Boca de Agua Hotel Xul-Ha

Frequently asked questions

Does Boca de Agua have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–6:30 PM.

Is Boca de Agua pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Boca de Agua?

Self parking is free at this property.

What time is check-in at Boca de Agua?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Boca de Agua?

Check-out is at noon.

Where is Boca de Agua located?

Situated near the airport, this luxury hotel is 2.3 mi (3.7 km) from Lake Bacalar and within 9 mi (15 km) of Cenote Azul and Cenote Cocalitos. Cenote Esmeralda and Cenote Negro are also within 9 mi (15 km).

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Boca de Agua Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 17 reviews
Rating 8 - Good. 0 out of 17 reviews
Rating 6 - Okay. 3 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Stayed 4 nights in Nov 2024

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice, me love a lot
Stayed 3 nights in Mar 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to extend our stay for one more night. The hotel’s architecture is breathtaking—a true masterpiece that seamlessly blends luxury, comfort, and the immersive experience of living in the jungle. We especially enjoyed the breakfast menu, which features a rich variety of flavors and local ingredients. Every detail in the room design and amenities reflects thoughtful craftsmanship and is perfectly integrated into the overall aesthetic. The elevated walkway leading to the lagoon is an incredible idea, allowing access while preserving the ecosystem and minimizing disturbance to the local flora and fauna. The hotel also has a private dock that connects directly to the lagoon. We loved how secluded it felt—it offers a peaceful space to swim, sunbathe, and relax. There's even a shaded area by the water where you can retreat from the sun and unwind in comfort.
Stayed 1 night in May 2025

6/10 Okay

Adrian

Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
La propiedad es hermosa, los espacios, los cuartos y la laguna no se diga, creo que el servicio de alimentos y bebidas pudiera mejorar, pero no quizá no cuentan con suficiente personal
Stayed 3 nights in May 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disfrutamos mucho nuestra estancia para celebrar nuestro aniversario. Se une a la lista de mis hoteles favoritos en México, increíble la arquitectura del hotel y cómo se integra orgánicamente con la selva. En comparación con otros hoeteles similares dónde me he hospedado, me gustó que aquí se experimenta la libertad y la conexión con la naturleza sin sacrificar el lujo, el confort y la estética. Esto lo hace único. Se encuentra dentro de la selva por lo que es un paraíso si buscas tranquilidad y/o descanso. Aunque en un principio tenía dudas porque se ubica en Xul-Ha y no en el centro de Bacalar, las preocupaciones si disiparon al llegar. Considero que esta es verdadermamnete la parte más hermosa de la laguna, el agua es cristalina y está completamente libre de embarcaciones y ruido. Tuvimos la laguna prácticamente para nostros solos. Sin dudarlo regresaría.
Stayed 1 night in May 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El acceso a la laguna es por mucho lo mejor. Los alimentos y bebidas son buenos pero caros. Muchos moscos pero no es culpa del hotel
Stayed 3 nights in May 2025

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

izbeth

Disliked: Staff & service
No me esperaban, no encontraban mi reserva, hay muy mala señal de Wifi, el personal muy amable sin embargo NO se dan abasto y tardan mucho en brindarte el servicio
Stayed 3 nights in Feb 2025

10/10 Excellent

Yehoshua

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2025

2/10 Terrible

Matteo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Lugar maravilloso, carente de atención

El hotel es muy pero muy bonito, pero podrían trabajar mucho más en la atención al cliente. La verdad es que es un hotel en su arquitectura hermoso y bien pensado. Pero les falta mucho para dar una atención al cliente de la altura de la arquitectura y del lugar donde está situado. Es una lástima. Con respecto a servicio a habitación, anoche pedí algo de cenar al cuarto, a la hora decidí cancelarlo ya que nunca lo recibí.
Stayed 4 nights in Jan 2025

10/10 Excellent

María Bárbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superó mis expectativas

Increíble experiencia poder hospedarse en este hotel. Fui con mi pareja y fue perfecto para conectar con la naturaleza, ya que se encuentra en medio de la selva. La laguna es espectacular. De verdad, cada detalle está bien pensado y fuimos atendidos con excelente servicio y el restaurante flora es delicioso, especialmente los desayunos fueron nuestros favoritos. Definitivamente lo recomiendo para una escapada y relajar.
Stayed 3 nights in Oct 2024

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super schöne Ausstattung, extrem freundliches Personal, welches alles möglich macht, was gewünscht wird. Traumhafte Lage mit direktem Zugang zur Lagune.
Stayed 2 nights in Aug 2024