Palacio Azul: Tours y Actividades

Even before arriving at the hotel, I received an email informing me that the room I had booked did not include access to the swimming pool. I have to say that the advertising was misleading, and the fact that the hotel sends this email in advance suggests they are aware of the issue. Although it was stated in the fine print after selecting the room that pool access was not included, the layout is very confusing. Hotel rooms, rooms with pool access, and rooms without pool access are all mixed together, making it very difficult to notice the difference when booking. This felt misleading and was very disappointing. Overall, however, the place is lovely. There are restaurants, cafés, and a supermarket, making it very convenient. The rooms are beautiful, and the staff are wonderful!

Great stay, great staff and service. I would definitely comeback.

Bees are everywhere on this property. From breakfast inside the restaurant, to any beach chair you can sit on. At one point I had 5 wasps in my Hugo Spritz... Not an ideal way to consume anything, and certainly not relaxing. I had booked two nights here and