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Down Hall Hotel

Property class: 4

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Photo gallery for Down Hall Hotel

A large, historic building with a formal garden and a central fountain. - Down Hall Hotel (Bishop's Stortford)
A spacious room with a green sofa set, a fireplace, and a chandelier. - Down Hall Hotel (Bishop's Stortford)
A courtyard with a pathway, surrounded by well-maintained lawns and flowering trees. - Down Hall Hotel (Bishop's Stortford)
A hot tub with a skylight, surrounded by tiled walls and a wooden deck. - Down Hall Hotel (Bishop's Stortford)
A sunlit outdoor lounge area with wooden benches and lounge chairs, surrounded by a wooden fence and a large tree. - Down Hall Hotel (Bishop's Stortford)
At Down Hall Hotel, you can look forward to a terrace, a garden, and a playground. Indulge in a body scrub, a manicure/pedicure, and a Swedish massage at the onsite spa. The on-site British cuisine restaurant, The Garden Room, offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Gym

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Double Room

A bedroom with a large bed, a chair, a nightstand, a lamp, a window with curtains, and a framed plant on the wall.

Classic Double Room

8.8 out of 10
Excellent
(40 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

A hotel room with a large bed, two bedside tables, a chandelier, framed pictures on the wall, and a door leading to another room.

Executive Double or Twin Room

9.4 out of 10
Exceptional
(23 reviews)
  • Garden view
  • 19 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double Room

A spacious bedroom with a large bed, a wooden headboard, a chandelier, and a view of the outdoors through a window.

Superior Double Room

8.4 out of 10
Very good
(8 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

A four-poster bed with a canopy, a desk with a chair, a television, and a large window with curtains.

Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Estate Patio Room

A bedroom with a large bed, two chairs, a small table, and a view of the outdoors.

Estate Patio Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Bishop's Stortford, Down Hall Hotel is in a rural area and near the airport. The area's natural beauty can be seen at Pishiobury Park and Hatfield Forest Country Park, while The Henry Moore Foundation and House on the Hill Toy Museum are cultural highlights. The Leventhorpe Leisure Centre and The Gibberd Garden are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Bishop's Stortford travel guide
Map
Matching Road, Hatfield Heath, Bishop's Stortford, England, CM22 7AS

What's nearby

  • A peacock with a blue head and black body, a wooden bench, and a wooden fence in a park.
    Mountfitchet Castle
    20 min drive - 12.9 miles
  • The Gibberd Garden
    16 min drive - 8.6 miles
  • Bishop's Stortford Golf Club
    16 min drive - 9.4 miles
  • Hatfield Forest Country Park
    20 min drive - 5.7 miles
  • Southern Parkland Country Park
    20 min drive - 9.0 miles

Getting around

  • Sawbridgeworth Station
    9 min drive
  • Stansted Airport (STN)
    15 min drive

Restaurants

  • Hands & Crown
    10 min drive
  • George IV
    8 min drive
  • The Queens Head, Free House
    8 min drive
  • White Lion
    9 min drive
  • Pedallers Pit Stop
    7 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Garden Room

Things to do

  • Full-service spa
  • Health club
  • Outdoor padel court
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 9,591 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Built in 1322
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 40.0 per night

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 19.50 per person
  • Pet fee: GBP 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20 (subject to availability)
  • Rollaway bed fee: GBP 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Is Down Hall Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Down Hall Hotel?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

What time is check-out at Down Hall Hotel?

Check-out is at 11 AM. Late check-out is available for GBP 20 (subject to availability).

Where is Down Hall Hotel located?

Situated near the airport, this spa hotel is within 6 mi (10 km) of Pishiobury Park, Hatfield Forest Country Park, and The Leventhorpe Leisure Centre. Saint Nicholas Church, Moreton and The Gibberd Garden are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Down Hall Hotel Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Location

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 595 out of 1001 reviews
Rating 8 - Good. 249 out of 1001 reviews
Rating 6 - Okay. 94 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean spacious bedroom bathroom is amazing food 10/10 quite off grid amazing staff very attentive room service spot-on very nice place to enjoy weekend get away or family holiday would recommend every time
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, helpful staff and amazing breakfast. Used the spa twice and in the relaxation room wet towels everywhere and empty cups . I felt that you pay for your relaxation time and it didn’t feel that way.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and garden rooms are perfect for the dogs
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful two-night stay at Down Hall and honestly couldn’t have asked for a better experience. We were there as a family to celebrate a very special occasion, our family engagement party, and everything was just perfect. The hotel itself was beautiful, our room was lovely and comfortable, and the staff were absolutely fantastic. Everyone was so welcoming, friendly and helpful, which made our stay even more enjoyable. Nothing was too much trouble, and we really appreciated how well everything was looked after. It was such a special occasion for our family, and Down Hall helped make it even more memorable. We thoroughly enjoyed our stay and would happily recommend the hotel to anyone looking for somewhere special to stay or celebrate. Thank you to all the staff for making our time there so lovely. We hope to visit again!
Stayed 2 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second overnight stay at Down Hall Hotel and once again we found the place excellent. Staff are extremely helpful and friendly. Next time we're planning to stay longer
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and the restaurant meal was fantastic Wood recommend
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a short time as attending a wedding nearby but really well looked after by all staff
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Yes, breakfast was very good and lots of parking
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was lovely, beautiful location and surrounding. Unfortunately there was wedding, birthday parties and event on and the we felt the service was slow. It took a while for someone to come over to our table, or take orders. We had to go to the bar to order more drinks, everything just took so long. For dinner, had to ask 2 staff for mustard, and the steak sauce came as the steak was nearly finished. I can only assumed dues to the busy weekend that services was less attentive, but staff are polite and friendly, breakfast was fantastic and service were great. I would still recommend this hotel.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Lovely staff and very comfortable
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building and great staff. SPA some rooms have small bathrooms. Good breakfast
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility, staff very attentive. Plenty of parking. Breakfast good
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Room was clean, staff very attentive
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great place and facilities. Staff amd food are excellent.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff were so welcoming and helpful throughout our stay. The room was so comfortable and a great size too
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a regular visitor to Down Hall, it was another much enjoyed experience.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Very nice service, place is amazing
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were excellent. Room was well appointed and the bathroom very clean. Bar and wait staff were very pleasant and courteous but in need of further training.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not hot enough as no hot plates and cold plates makes it cold .tea coffee much too slow and tables not cleared. Maybe not enough staff at these busy times .
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The hotel and spa staff as always were impeccable, making for an excellent experience
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great staff, fantastic food in the garden restaurant
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Another memorable stay at Down Hall Hotel. The staff were excellent, service was great, room was spotless, and both dinner and breakfast were very good.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, attentive staff Will stay again
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Loved this place. Felt more like a 5 star hotel. Staff all really friendly and helpful, beautiful hotel and grounds. Food really good. Really nice atmosphere for Christmas.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, stylish hotel set in gorgeous grounds. Friendly and helpful staff and excellent amenities.
Stayed 1 night in Jul 2025