Is Shaftesbury House - Our City Apartments pet-friendly?

No, only service animals are welcome at the property.

This property doesn't offer parking.

What time is check-in at Shaftesbury House - Our City Apartments?

Check-in start time: 3 PM; Check-in end time: 4:00 PM.

Where is Shaftesbury House - Our City Apartments located?

Located in Birmingham City Centre, this apartment building is within a 10-minute walk of Shopping District and Bullring & Grand Central. Utilita Arena Birmingham and International Convention Centre are also within 1 mi (2 km). Grand Central Tram Stop and Birmingham (QQN-New Street Train Station) are within a 5-minute walk.

4/10 Poor

Dean, Corby

Aug 2, 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Nice studio, good location, appalling organisation

First things first, it was a nice, clean studio but that's only part of the story. There's no regular reception and I wasn't contacted to be given an access code. The 3 phone numbers given at the front door didn't work (voicemail x2, and a company name which didn't correspond with the name of the hotel). My room wasn't ready so I had to wait around for it to be cleaned. 10am or 10:30 checkout? Depends where you look and who you ask. Inconsistent information. Also, the staff seemed to have double booked a room as the man who arrived at the same time as me found his room already had someone in it. This concerned me as, for all I knew, someone could have been in my room whilst I was out. When I arrived back in the evening there were 2 men sleeping on bean bags as they couldn't get hold of the staff on the phones either, and their belongings were locked in the reception room. In no way was this a relaxing stay. Sure, the bed was nice, but the organisation and security flaws meant I slept with one eye open. I think pigs will fly before I stay here or with this company ever again.

Stayed 1 night in Aug 2019

4/10 Poor

Karen

May 16, 2019

Liked: Staff & service

Disliked: Room comfort

Awful Location

Apartment clean but area it is in is dreadful. Would not stay again for this reason.

Stayed 1 night in May 2019

8/10 Good

David

Jun 3, 2018

Liked: Cleanliness, room comfort

good

super convenient. and clean and well appointed. lots of space. slight slowness of response from service staff but overall good value.

Stayed 2 nights in May 2018

8/10 Good

I J

Jun 1, 2018

Liked: Cleanliness, staff & service, room comfort

Lovely staff. Would recommend a written apartment guide/manual since the front desk is open limited hours though for things like using the WiFi and intercom.

Stayed 4 nights in May 2018

8/10 Good

James

Mar 18, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City apartments break.

Good apartment. Very close to station. Very helpful staff. Problem with WiFi and TV. Could be a bit cheaper.

Stayed 3 nights in Mar 2018

2/10 Terrible

Shannon , Worcs

Feb 16, 2018

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Would never visit again

Avoid at all means if you’re looking for value for your money. Very awkward meeting, was made to stand outside for 5 minutes to wait for someone to open a door for us to the reception - no WiFi wrote down, just told to us to remember the login and password - initially looked ok to the eye - we dropped our stuff and left the apartment as we had things we needed to do. After arriving back to look thoroughly around our apartment we realised it wasn’t very nice. Very industrial, looked like it was very cheaply decorated, chipped paint on the walls, cheap signs around which were peeling off, bed felt about 10 years old, never mind the rest - the list is endless. They state they had laundry facilities available - no washing machine anywhere in the apartment & when contacted later in the evening was told I couldn’t use them & that they will be open at 9:30am as there is no staff to let me in. (They also charged me a £25 cleaning fee when I got to the property which wasn’t stated before purchasing) So basically had no way of washing work uniform which was needed for the next day - customer service was awful & dealt with very unprofessionally. I’ve contacted the office several times and they’ve chose to ignore my calls and message I left (all I asked for was my £25 cleaning fee back as I left the apartment to stay elsewhere as it was that awful) I will never in my life return or recommend to anyone, EVER

Stayed 1 night in Feb 2018

8/10 Good

Chong

Jun 16, 2017

Liked: Cleanliness, room comfort

Good location but remote check in/out by 0844 no.

Really good location just opposite the John Lewis of New Street Station, easy access and good Chinese restaurants around. However no one at reception, and because booked through hotels.com no PIN given and have to call 0844 number for access into the building and for key collection. Also because of this no VAT receipt issued and have to call the same number again ask them to email over.

Stayed 2 nights in Jun 2017

4/10 Poor

chris

Jun 11, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oof!

I was always told to only say something if it was nice so here goes - the location is adjacent to New St station so excellent.... I have stayed at City Quarters hotels in London and found them to be relatively expensive but in tip top condition. I doubt very much that this is part of the same chain. The exterior looks run down and once inside the lobby the smell is of last night's curry. The eoom itself is a reasonable size but very run down. The bed is uncomfortable - it felt like a fold me up - and the bedding and pillows were poor. The furnishings are old and cheap - the tv was the size of a teabag - and the bathroom floor is metal!. Nasty.

Stayed 1 night in Jun 2017

8/10 Good

Chrysostomos

May 15, 2017

Liked: Cleanliness, property conditions & facilities, room comfort

Nice and clean apartments centrally located

Very centrally located apartments, just opposite the entrance to the train station. Pros, location, clean, fully equipped, next to New Street train station and mall with food market, coffee places and Starbucks, they open at 6.00 so convenient to grab a coffee early morning. Cons, not so big room, quite noisy during weekend nights, very bad wifi.

6/10 Okay

Verified traveler

Apr 28, 2017

Disliked: Property conditions & facilities, room comfort

Considering the price, the studio needs a lift up. The sofa was uncomfortable. I could not work the TV or use the WiFi. It is rather noisy and the big screen above the entrance to railway station is a source of constant light

8/10 Good

Verified traveler

Apr 4, 2017

Liked: Cleanliness, property conditions & facilities, room comfort

close to the main station

The studio is well furnished. The kitchen has everything we need. The place is close to the main station. Very convenient! There is a bit noisy but it's acceptable.

8/10 Good

Gemma

Apr 3, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable clean apartment, great location.

Great location, nice clean comfortable apartment. I would recommend eye mask as even with the blinds down the Giant LED screen from the station is glaring in and makes it bright.

8/10 Good

Tanja

Feb 9, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The apartments were very easy to find. Coming from the trains turn left towards the south exit and John Lewis escalators, walk down the steps outside and the apartments are facing you! We 'checked in' at 18.45 to find a locked door. According to the note on the door we should have had a code email but that had not happened. A short phone call later, number at door, got code and all was well. Ate at the Han Dynasty restaurant next door - v good. You can have a DIY buffet which you cook yourself on special tables with cooking pots. Wasn't brave enough to try it myself but the sizzling pepper fillet steak was excellent.

2/10 Terrible

Verified traveler

Feb 7, 2017

Disliked: Property conditions & facilities, room comfort

Stay elsewhere

When you get into the room you are hit y the heat. There is no air conditioning, and the window barely opens. This is nothing until you try to sleep. The blinds don't fully close, and just outside is a very bright LED screen at the same height as the room (if you are on the second floor or higher). Do not expect any sleep. I would stay elsewhere. Positives: it's across the road from the station.

4/10 Poor

Verified traveler

Nov 22, 2016

Disliked: Staff & service, property conditions & facilities, room comfort

great location, poor quality and finish.

Fantastic location in terms of New Street station, bars and shopping. . Studio apartment - poor quality in terms of finish, repair work required and value for money. Access issues - check-in/check-out times (3pm & 10.30am) and staff contact "out of hours" beyond maintenance issues.

10/10 Excellent

Sue

Oct 12, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and clean apartment

Nice apartment just a bit too much light shines in at night.

10/10 Excellent

Bethany

Sep 30, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great to have all the facilities

Room was ideal and studio flat is great for short and longer stays alike

10/10 Excellent

John, mansfield england

Sep 26, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean.. great price..central location

I was in town overnight to see the three degrees two doors down and two minutes out of new street so perfect location...the exterior looks tired and worn...but inside is modern...the apartment was clean ..well equipped..and most importantly I got a great night s sleep..check inn was easy and got courtesy call to see if everything was OK..I would recommend the Shaftesbury..you would be hard to please if you didn't like um

4/10 Poor

Irina

Sep 14, 2016

Disliked: Staff & service, property conditions & facilities

Worn out place near train station

The location for this is pretty good if your only purpose is to take the train quickly the following morning. Otherwise, there's nothing I liked about the place, it looks worn out and depressing to spend your evening in. I would not stay there again.

8/10 Good

Lloyd

Aug 19, 2016

Liked: Cleanliness, staff & service

Adequate apartment next to New Street Station

Self catering apartments directly opposite the entrance to New Street Railway Station. Everything you need for a short stay. Not luxury but perfectly adequate and very convenient. Would benefit from aircon as room was hot but it was mid August. Will defo stay again!

8/10 Good

Emma, Lancashire

Aug 15, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birmingham

Great location and easy check I'm. Separate bedroom was only separated by a temporary wall and no mirror near a plug to do hair in

8/10 Good

David, london

Aug 5, 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

GET THE CODE BEFORE YOU GO

i didn't receive the code for door access or to get the keys had to wait until someone else arrived the keys BE CAREFUL there is no reception the room wasn't even ready!!!!!! Their fault had to come back! The help number on the accommdation NO ANSWER!! rANG 4 TIMES. It was clean but disorganise check in proceedures and not made clear

6/10 Okay

jayna, p

May 9, 2016

Disliked: Room comfort

Ideal location right outside new street station. Never received 4 digit code to get in. Couldnt find any staff to ask for a late checkout. standard size rooms, however double bed was small and uncomfortable. Apartment has a strange smell. Dishwasher provide gave all dishes an intese wash before used. Price is a bit high for what you receive.

8/10 Good

Verified traveler

May 2, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Self catering accommodation in central location

Had 1 night's stay. Reasonably priced compared with other available last minute accommodation. Central location right next to New Street Station which was a plus. It was a good clean bachelor pad. No complaints here.

8/10 Good

Alice, Co Donegal

Apr 17, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Huge apartment, very quiet and clean. Thank you

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